Great Review Platform
August 20, 2020

Great Review Platform

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ResellerRatings

Our marketing team, specifically one to two members, is using ResellerRatings to collect website reviews. Our Customer Service Department also uses Reseller Ratings, but not directly. When we receive a negative review, the marketing department sends the review info to our Customer Service Team so they can contact the customer and resolve the problem.

Pros

  • Manually sending out review requests.
  • Easy implementation.
  • Responsive support team.

Cons

  • More in-depth reporting.
  • Easier way to respond to reviews, without opening a case.
  • Grow positive reviews.
  • Increase review quality.
When choosing a review platform, we looked at a number of platforms. Reseller Ratings offered most of the things we were looking for at an affordable price. This easy to use platform doesn't have unnecessary bells and whistles.
Their support team is always available whenever we need help. They've offered to pull reports for us, even though we could easily pull them from the system ourselves.

Do you think ResellerRatings delivers good value for the price?

Yes

Are you happy with ResellerRatings's feature set?

Yes

Did ResellerRatings live up to sales and marketing promises?

Yes

Did implementation of ResellerRatings go as expected?

I wasn't involved with the implementation phase

Would you buy ResellerRatings again?

Yes

So far, we've been very happy with ResellerRatings. Our seller reviews have decreased since we began using Reseller Ratings, BUT the quality of reviews has increased drastically. Previously, we were receiving one-word reviews, such as, "cool." Now, our customers are providing lengthy reviews that will actually help future customers make decisions and help us improve our business.

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