Pure Chat by Ruby vs. Ruby Virtual Receptionist Services

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pure Chat by Ruby
Score 8.6 out of 10
N/A
Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand.
$10
per month
Ruby
Score 10.0 out of 10
N/A
Ruby, or Ruby Receptionists headquartered in Portland, boasts supporting more than 10,000 businesses with live virtual receptionists and 24/7 available chat services. Users set their preferences to have Ruby answer the phone part-time, full-time, or after hours, and Ruby deploys personalized company greetings to custom call handling instructions.
$129
per month
Pricing
Pure Chat by RubyRuby Virtual Receptionist Services
Editions & Modules
Additional Users - Pro
$10
per month
Additional Users - Growth
$15
per month
Growth
$49
per month
Pro
$99
per month
Chat Ruby 10
$129
monthly
Chat Ruby 30
$299
monthly
Call Ruby 100
$319
monthly
Chat Ruby 50
$469
monthly
Call Ruby 200
$599
monthly
Call Ruby 350
$999
monthly
Call Ruby 500
$1,399
monthly
Offerings
Pricing Offerings
Pure Chat by RubyRuby
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsBundled Chat Ruby 10 Your Call Ruby Plan + Up to 10 Chats for $99 Bundled Chat Ruby 30 Your Call Ruby Plan + Up to 30 Chats for $249 Bundled Chat Ruby 50 Your Call Ruby Plan + Up to 50 Chats for $399
More Pricing Information
Community Pulse
Pure Chat by RubyRuby Virtual Receptionist Services
Top Pros

No answers on this topic

Top Cons
Best Alternatives
Pure Chat by RubyRuby Virtual Receptionist Services
Small Businesses
Gist
Gist
Score 9.6 out of 10
Smith.ai Live Website Chat
Smith.ai Live Website Chat
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10

No answers on this topic

Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
Pure Chat by RubyRuby Virtual Receptionist Services
Likelihood to Recommend
8.6
(2 ratings)
5.0
(1 ratings)
User Testimonials
Pure Chat by RubyRuby Virtual Receptionist Services
Likelihood to Recommend
Ruby Receptionists, Inc
Chat is nothing new but the ease of use and functionality is key, that being said Pure Chat nails it across the board. We use the chat across our website and ad pages. Don't see a situation where this effective tool would be less appropriate, consumers want instant information and instant connection, chat provides both without being tied up on the phone
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Ruby Receptionists, Inc
Ruby Virtual Receptionist Services is well suited for a business that needs call screening and message-taking services. The service is expensive but if the user is willing to put a lot of time and effort into planning and scriptwriting, as well as call handling instructions, it may work well. Also, if there is not much information that must be captured by the receptionist, I feel this may be a better fit.
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Pros
Ruby Receptionists, Inc
  • Online chat
  • Multiple websites, multiple users
  • Supervisor feature
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Ruby Receptionists, Inc
  • Call-out request "personal assistant services."
  • Ruby Receptionist app.
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Cons
Ruby Receptionists, Inc
  • Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice
  • Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use.
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Ruby Receptionists, Inc
  • Clarity in billing.
  • Shortened hold times.
  • Less transfer time from call to receptionist (between English and Spanish).
  • Better training of receptionists to prevent certain things from being said to clients - decreases client confidence.
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Alternatives Considered
Ruby Receptionists, Inc
Didn't see much pros and cons comparing Pure Chat and Olark. They all do the job. However, Pure Chat is free to use on basic functions.
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Ruby Receptionists, Inc
We switched over from Answer First to Ruby Receptionist because we wanted a more full-service answering service. We wanted to be able to call out using our business number as well as text in and out. We also really liked the "call-out request" feature as it freed up our time and allowed Ruby to handle minor client communications, etc.
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Return on Investment
Ruby Receptionists, Inc
  • Instant connection with our clients and prospects
  • Expanded our ability to increase client contact efficiency
  • Allows us to stay up to date with the ever changing demand of consumers
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Ruby Receptionists, Inc
  • Increased efficiency.
  • NEGATIVE ROI.
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ScreenShots