Qualifacts InSync offers a cloud-based healthcare IT solutions configured specifically to the user's practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes.
NO MORE "CIRCLE OF DEATH"!!!!!!!!!!!!! No need to find "workarounds" for everyday tasks. No more need to scan and upload paper documents! Billing is much clearer. Claims and statements are easy to monitor. [Insync Healthcare Solutions] has listened [to] its clients and built a …
Valant was a solid program but needed heavy updating that was always promised. They had a lot of faults for our location and I specifically shopped around to find Insync Healthcare Solutions for further customization, an improved workflow, consistent updates, and a very …
This EMR is the best one I have ever used. I have experience with 3 other programs and they offered none of the features of Insync [Healthcare Solutions]. Most importantly- they are available to talk with and have great customer service.
We used a standard SpeedySoft program before using Insync [Healthcare Solutions], so all of our case notes and scheduling were done through a completely different program than our billing. Three separate programs were used, so having them all in one place has been amazingly …
We came from Advanced MD before. There is not enough time in the day to express my dislike for that EHR system. The average call wait time for anyone to EVEN ANSWER & greet you is near 2 hours. It's usually the 1 hr 48 min mark. THEN, the data is always skewed & reports are …
Lightyears ahead of Meditech. Close match to eCincial which I enjoyed using. I've also used Credible which wasn't found above and thought it was terrible.
Insync implementation was far better than other EMR's that I have implemented. The customization on workflows and documentation is easier to create and modify on the fly than other systems. Overall the ease of use, customization, and cost were the deciding factors to go with …
Insync [Healthcare Solutions] is constantly staying on top of upgrades and improvements. The RCM is fully integrated and not spread over multiple vendors.
This software is a giant piece of flaming garbage. I would never recommend this to my worst enemy. I cannot tell you how frustrating it is that I have gone more than four months to try to get benefit eligibility to consistently work. I have submitted over 40 different attachments of images and videos showing what we are seeing. I have had to have tickets open with Inovalon and Qualifacts on the issue, escalating the issue to top tech support people, escalating it to our account manager, and escalating it with billing. Still, after numerous tickets, complaints, and tech support phone calls, we still haven't gotten a resolution.On top of that, Qualifacts has no problem billing us for this feature that isn't even working properly or responding to any emails regarding the excess use charges for a service that has been tested for the past four-plus months by tech support, and then charging us for that extra use.
We would love to be able to send reports via secure email (the functionality s there, but the other party needs the same software, and that is rare in our area
We would love to have electronic visit verification integrated into the software - right now we need to use a 3rd party software package
Can be overly complicated at times. They emphasize that it's nearly fully customizable without addressing the implications of customizing everything and the fact that it's virtually impossible for them to test the functionality of all of these customizations from practice to practice. We were promised many things during our build out phase and pre-launch, only to find out after we went live that a lot of these features didn't actually function the way that they indicated they would, had ongoing issues, had intermittent functionality without any resolution, or just simply did not work
Every call is capped at 15 to 30 minutes, and if the issue isn't fixed in that window, the fix is to reschedule another 15-to-30-minute call rather than escalate or extend the session. That loop can, and does, repeat indefinitely. We've had our core eligibility issue open since March 16, 2026 with a second formal case open since April 9, 2026 specifically for the batch eligibility failures, and neither has produced a resolution in over four months. We have submitted more than 40 attachments to tech support on this single issue and sat through repeated calls with both InSync support and Inovalon directly. Support has stayed engaged in the sense of taking more calls and opening more tickets, but not in the sense of ever fixing anything or committing to a resolution date. When we escalated in writing, requesting a credit and a named owner for the fix, and looped in both our account manager and finance in the first week of July, we got no response at all, written or otherwise. The pattern across every support interaction is the same: acknowledge the ticket, burn a short call, reschedule, repeat, with no accountability if the deadline slips because there's never a real deadline set in the first place. For a platform handling billing, eligibility, and clinical documentation, that level of support is not adequate for the stakes involved.
NO MORE "CIRCLE OF DEATH"!!!!!!!!!!!!! No need to find "workarounds" for everyday tasks. No more need to scan and upload paper documents! Billing is much clearer. Claims and statements are easy to monitor. [Insync Healthcare Solutions] has listened [to] its clients and built a system that caters to all!!!!!!! No regrets with our decision to go with [Insync Healthcare Solutions]!!!!
We love the ease of use, it really creates a smooth process between departments.
We have had some issues with the billing, but it is partially staffing and partially training- we are still working with our staff and our representative from Insync to fix these errors, so it is difficult to put the blame on Insync [Healthcare Solutions]. I believe some of it is user error.
The conflicting information we receive from Insync support has created a lot of issues in the billing department. I would like more consistency from their support team, as I have witnessed two people ask the same question, and get a completely different answer. Again, this could be a user error contributing to the confusion, but consistent responses would be helpful to solve the issues.
