Review of Insync Healthcare Solutions
December 28, 2022
Review of Insync Healthcare Solutions
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with Insync Healthcare Solutions
In my opinion, the software is cumbersome. The implementation was unnecessarily exhausting in my view. No one is available (in the United States) to assist with questions or support I found. InSync has wat too many "managers" and no one to perform any actual customer support in my opinion. The only reason that we selected InSync is that our state requires certain data reporting and InSync does that.
- Implementation was unnecessarily burdensome, in my view.
- There is no one to help with customer support, in my view.
- InSync is more expensive than its peers, in my view.
- Difficult to enter data, in my view.
- No templates to use to facilitate data entry, in my view.
- Billing function is unnecessarily complicated, and they do not provide assistance and support in my view.
- Medical charting.
- Medical billing.
- The implementation was too cumbersome, in my view.
- They do not have templates for typical procedures and charting.
- There is no post-implementation support for questions or concerns.
Do you think Qualifacts Insync delivers good value for the price?
No
Are you happy with Qualifacts Insync's feature set?
No
Did Qualifacts Insync live up to sales and marketing promises?
No
Did implementation of Qualifacts Insync go as expected?
No
Would you buy Qualifacts Insync again?
No
Qualifacts Insync Feature Ratings
Using Insync Healthcare Solutions
15 - Healthcare professionals
We are not a software company. The support for InSync should be provided by InSync -- not its customers in my view.
- Medical charting
- Medical billing
- Finance
- I found there is no one to provide support for the software.
Evaluating Insync Healthcare Solutions and Competitors
Yes - The state retired its existing software and required that we select from a short list -- InSync was on that list.
- Product Usability
We just want software to facilitate our patient care.
I would have chosen a different company.
Insync Healthcare Solutions Implementation
- Implemented in-house
Yes - Our "implementation specialist" quit about 10 weeks into the process and caused a lot of disruption.
Change management was a major issue with the implementation
- There are no templates for record keeping. Everything has to be done from scratch.
- Our "implementation specialist" quit after about 10 weeks.
- No one informed us of steps that were supposed to be taken in parallel -- like setting up accounts with 3rd party payers. That caused delays for MONTHS.
Insync Healthcare Solutions Support
| Pros | Cons |
|---|---|
Problems get solved | Slow Resolution Poor followup Less knowledgeable Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care Slow Initial Response |
No, that option does not exist. And we don't need "premium" support. We just need ANY support.
Yes - No, it took months to receive a reply.
Using Insync Healthcare Solutions
| Pros | Cons |
|---|---|
None | Do not like to use Unnecessarily complex Difficult to use Not well integrated Inconsistent Slow to learn Cumbersome Feel nervous using Lots to learn |
- None.
- Implementation was too difficult. in my view.
- Medical charting is too difficult, in my view.
- Billing service is too complicated, in my view.
- The financial record-keeping doesn't even coordinate with QuickBooks I found.