Qualifacts InSync offers a cloud-based healthcare IT solutions configured specifically to the user's practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes.
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TherapyNotes
Score9 out of 10
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TherapyNotes, headquartered in Horsham, PA, offers a practice management platform specifically for behavioral health and therapy providers.
This software is a giant piece of flaming garbage. I would never recommend this to my worst enemy. I cannot tell you how frustrating it is that I have gone more than four months to try to get benefit eligibility to consistently work. I have submitted over 40 different attachments of images and videos showing what we are seeing. I have had to have tickets open with Inovalon and Qualifacts on the issue, escalating the issue to top tech support people, escalating it to our account manager, and escalating it with billing. Still, after numerous tickets, complaints, and tech support phone calls, we still haven't gotten a resolution.On top of that, Qualifacts has no problem billing us for this feature that isn't even working properly or responding to any emails regarding the excess use charges for a service that has been tested for the past four-plus months by tech support, and then charging us for that extra use.
TherapyNotes is ideal for any size practice with single or multiple providers/clinicians. Its scheduling, billing, EHR, and online portal are great for English speakers but not at all user-friendly to Spanish speakers. It is definitely affordable for a start-up practice and fees associated with merchant services are low compared to competitors.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We would love to be able to send reports via secure email (the functionality s there, but the other party needs the same software, and that is rare in our area
We would love to have electronic visit verification integrated into the software - right now we need to use a 3rd party software package
Spanish documents are not available. There is not a way to use Spanish documents that can be filled out online like the English documents; instead, the practice must upload a PDF into the Library, share with client via portal and have then print, fill out manually, and upload for organization review and approval.
Sync feature from Client History Form is inconsistent. It may work with some clients but not with all. Sometimes the user has to completely log out and log back in in order to obtain partially parsed information to use in a treatment plan or psychotherapy note.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Can be overly complicated at times. They emphasize that it's nearly fully customizable without addressing the implications of customizing everything and the fact that it's virtually impossible for them to test the functionality of all of these customizations from practice to practice. We were promised many things during our build out phase and pre-launch, only to find out after we went live that a lot of these features didn't actually function the way that they indicated they would, had ongoing issues, had intermittent functionality without any resolution, or just simply did not work
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Every call is capped at 15 to 30 minutes, and if the issue isn't fixed in that window, the fix is to reschedule another 15-to-30-minute call rather than escalate or extend the session. That loop can, and does, repeat indefinitely. We've had our core eligibility issue open since March 16, 2026 with a second formal case open since April 9, 2026 specifically for the batch eligibility failures, and neither has produced a resolution in over four months. We have submitted more than 40 attachments to tech support on this single issue and sat through repeated calls with both InSync support and Inovalon directly. Support has stayed engaged in the sense of taking more calls and opening more tickets, but not in the sense of ever fixing anything or committing to a resolution date. When we escalated in writing, requesting a credit and a named owner for the fix, and looped in both our account manager and finance in the first week of July, we got no response at all, written or otherwise. The pattern across every support interaction is the same: acknowledge the ticket, burn a short call, reschedule, repeat, with no accountability if the deadline slips because there's never a real deadline set in the first place. For a platform handling billing, eligibility, and clinical documentation, that level of support is not adequate for the stakes involved.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
NO MORE "CIRCLE OF DEATH"!!!!!!!!!!!!! No need to find "workarounds" for everyday tasks. No more need to scan and upload paper documents! Billing is much clearer. Claims and statements are easy to monitor. [Insync Healthcare Solutions] has listened [to] its clients and built a system that caters to all!!!!!!! No regrets with our decision to go with [Insync Healthcare Solutions]!!!!
To some degree, I think you pick TherapyNotes or SimplePractice much the same way people choose Toyota over Honda - It's a style preference. There are definitely differences between the two, but they function the same in many ways. Other EHRs that I've used were for medical practices and hospitals. They weren't developed with behavioral health in mind, at least not in the initial development
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We love the ease of use, it really creates a smooth process between departments.
We have had some issues with the billing, but it is partially staffing and partially training- we are still working with our staff and our representative from Insync to fix these errors, so it is difficult to put the blame on Insync [Healthcare Solutions]. I believe some of it is user error.
The conflicting information we receive from Insync support has created a lot of issues in the billing department. I would like more consistency from their support team, as I have witnessed two people ask the same question, and get a completely different answer. Again, this could be a user error contributing to the confusion, but consistent responses would be helpful to solve the issues.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Saves time specifically with entering notes which means I can spend more time seeing clients.
Does not have the ability to enter dual caregivers. Challenging for parents who are divorced and signatures are required from both parents. It is not effective to have two separate portals for the same child.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
