Qualys VMDR 2.0 with TruRisk gives enterprises visibility and insight into cyber risk exposure with the goal of making it easy to prioritize vulnerabilities, assets, or groups of assets based on business risk. Security teams can take action to mitigate risk, helping the business measure its true risk, and track risk reduction over time.
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ServiceChannel
Score9 out of 10
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ServiceChannel provides facilities managers with a single platform to source, procure, manage, and pay for repair and maintenance services from commercial contractors across their enterprise. The company aims to deliver transparency and data-driven analytics of service quality, across all trades, locations, and contractors, allowing facilities managers drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure. …
Qualys VMDR is best suited for larger companies with a very large IT asset footprint. Qualys VMDR is not suited for businesses that are small and upcoming as the price for the tool is very expensive and could be a budget sink if not used properly. In our organization we use the Qualys VMDR dashboard and reporting in order to collect any vulnerabilities we miss during our routine audits to ensure that our environment is stable and protected for attacks.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
ServiceChannel is well suited for companies that have multiple locations or a few very large buildings. In my experience the system allows one person to manage 150 to 200 small retail locations but when you add restaurants and buildings with lots of equipment then it gets more complex and the number of locations that one person can effectively manage is greatly reduced. You can effectively manager 50 or 30,000+ locations with this system if you have the personal. There are several free or cost-effective programs available if you are only looking to manage a dozen or so locations.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
ServiceChannel listens to me the user more than any other product I have ever been involved with. It seems like every few months there are some upgrades and improvements to an already great system.
They have some great folks employed who are very accessible and very knowledgeable in this system, they are eager to help out and jump in, and they are never trying to up-sell me during these times.
I believe they have some of the best practices around for helping out new vendors, who have never been exposed to any CMMS system, they help to ease the fear that contractors/vendors have from the onboarding process thru system training.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Sometimes the functionality of the software is slow.
Example...I insert a WO# into the home search box and it comes up with "nothing found". I return to the home screen and repeat the exact same process and it takes me to my WO. This happens at least 50% of the time.
They just finished up with a system upgrade (I think), and during the 3 week period I could not pull mass approved invoices for my AP department. That was a real hindrance.
I am not particularly fond of the new dashboard format. It's not as easy to move around in. However it's new and I'm sure I will get used to it quick enough.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Next to Veeam (which is a tremendous product for backup/DR) this is the best service/software I have used in the past three decades. Should be called the Swiss Army Knife of security.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
This is iron but I am giving it 5 star and I can give more If I can do because they are best in support. So once you own this product they will assign a dedicated support for you and when you are under the weather with anything just connect them with anything call, ping or ticket they will come like Genie.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It is very easy to set up ServiceChannel but the one thing I believe they could make easier is the vendor portion of ServiceChannel. We get a lot of complaints on how difficult it is for them when trying to get set up.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
It is a very similar tool but Qualys VMDR is much better when it comes to reporting and solutions provided. Asset management is really good in Qualys VMDR. Qualys VMDR support is really quick , you can get a TPM if you run into any issues. Qualys VMDR has wide variety of scanning options which lacks in tenable.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Service Channel bridged the gap for us to issue work orders directly to vendors. Maximo Asset Management did not have a user-friendly way for us to do what Service Channel does on the vendor side. Also, at the time of our selection, Maximo was missing the site portal but has since developed a solution of their own.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It increased visibility on how much we were spending on HVAC repairs/replacements and allowed us to make changes to reduce costs
Before we were using paper invoices from the vendors, which creates a scenario of losing/missing invoices into AP. Then we start using the Service Channel invoicing and reduce errors to below 1%.
Gives you the capability to add trades and adjust to your needs, so you can get better tracking of specific items.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
