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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Qualys VMDR

    Score9.4 out of 10
    N/AQualys VMDR 2.0 with TruRisk gives enterprises visibility and insight into cyber risk exposure with the goal of making it easy to prioritize vulnerabilities, assets, or groups of assets based on business risk. Security teams can take action to mitigate risk, helping the business measure its true risk, and track risk reduction over time.N/A

    Spiceworks Cloud Help Desk

    Score8.2 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    Qualys VMDRSpiceworks Cloud Help Desk
    Editions & Modules
    No answers on this topic
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    Qualys VMDRSpiceworks Cloud Help Desk
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Qualys VMDRSpiceworks Cloud Help Desk
    Considered Both Products
    Qualys
    No answer on this topic
    Spiceworks Ziff Davis
    No answer on this topic
    Key User Insights
    Would buy again
    86%
    Would buy again
    6 Answers
    97%
    Would buy again
    35 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    6 Answers
    100%
    Delivers good value for the price
    35 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    7 Answers
    94%
    Happy with the feature set
    34 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    6 Answers
    100%
    Lived up to sales and marketing promises
    27 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    6 Answers
    100%
    Implementation went as expected
    31 Answers
    Features
    Qualys VMDRSpiceworks Cloud Help Desk
    Threat Intelligence
    Comparison of Threat Intelligence features of Qualys VMDR and Spiceworks Cloud Help Desk
    Feature
    Qualys VMDR
    8.4
    7 Ratings
    4% above category average
    Spiceworks Cloud Help Desk
    -
    Ratings
    Network Analytics7.47 Ratings00 Ratings
    Threat Recognition8.07 Ratings00 Ratings
    Vulnerability Classification9.67 Ratings00 Ratings
    Automated Alerts and Reporting9.27 Ratings00 Ratings
    Threat Analysis8.67 Ratings00 Ratings
    Threat Intelligence Reporting8.07 Ratings00 Ratings
    Automated Threat Identification8.07 Ratings00 Ratings
    Vulnerability Management Tools
    Comparison of Vulnerability Management Tools features of Qualys VMDR and Spiceworks Cloud Help Desk
    Feature
    Qualys VMDR
    8.8
    7 Ratings
    6% above category average
    Spiceworks Cloud Help Desk
    -
    Ratings
    IT Asset Realization9.07 Ratings00 Ratings
    Authentication8.47 Ratings00 Ratings
    Configuration Monitoring9.07 Ratings00 Ratings
    Web Scanning8.66 Ratings00 Ratings
    Vulnerability Intelligence9.27 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Qualys VMDR and Spiceworks Cloud Help Desk
    Feature
    Qualys VMDR
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.1
    56 Ratings
    1% below category average
    Organize and prioritize service tickets00 Ratings8.855 Ratings
    Expert directory00 Ratings5.648 Ratings
    Subscription-based notifications00 Ratings4.943 Ratings
    ITSM collaboration and documentation00 Ratings9.346 Ratings
    Ticket creation and submission00 Ratings10.055 Ratings
    Ticket response00 Ratings10.054 Ratings
    Self Help Community
    Comparison of Self Help Community features of Qualys VMDR and Spiceworks Cloud Help Desk
    Feature
    Qualys VMDR
    -
    Ratings
    Spiceworks Cloud Help Desk
    9.4
    53 Ratings
    16% above category average
    External knowledge base00 Ratings9.449 Ratings
    Internal knowledge base00 Ratings9.449 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Qualys VMDR and Spiceworks Cloud Help Desk
    Feature
    Qualys VMDR
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.7
    53 Ratings
    8% above category average
    Customer portal00 Ratings9.847 Ratings
    IVR00 Ratings4.612 Ratings
    Social integration00 Ratings9.028 Ratings
    Email support00 Ratings10.047 Ratings
    Help Desk CRM integration00 Ratings10.029 Ratings
    Best Alternatives
    Qualys VMDRSpiceworks Cloud Help Desk
    Small Businesses
    No answers on this topic
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    Tenable Nessus
    Score8.8 out of 10
    LiveAgent
    Score8.8 out of 10
    Enterprises
    Tenable Vulnerability Management
    Score8.9 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Qualys VMDRSpiceworks Cloud Help Desk
    Likelihood to Recommend
    9.6
    (7 ratings)
    10.0
    (84 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    10.0
    (29 ratings)
    Usability
    8.4
    (2 ratings)
    9.8
    (10 ratings)
    Availability
    10.0
    (1 ratings)
    10.0
    (3 ratings)
    Performance
    9.0
    (1 ratings)
    8.0
    (1 ratings)
    Support Rating
    8.0
    (2 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    10.0
    (7 ratings)
    Configurability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.0
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Qualys VMDRSpiceworks Cloud Help Desk
    Likelihood to Recommend
    Qualys
    Qualys VMDR is best suited for larger companies with a very large IT asset footprint. Qualys VMDR is not suited for businesses that are small and upcoming as the price for the tool is very expensive and could be a budget sink if not used properly. In our organization we use the Qualys VMDR dashboard and reporting in order to collect any vulnerabilities we miss during our routine audits to ensure that our environment is stable and protected for attacks.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
    Incentivized
    Read full review
    Pros
    Qualys
    • Seamless reporting across the different widgets (i.e. TruRisk)
    • DEEP-DIVE into an asset's info/vulns
    • Baked-in PCI ASV scans that a Qualys QSA can approve
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    • It helps to multitask, even on the go with the mobile App.
    • We can customize to meet your needs with automated responses, notifications, and templates.
    • Detailed reports allow managers to keep track [of] and analyze data.
    • Allows for a database to store notes helpful for future tickets.
    Incentivized
    Read full review
    Cons
    Qualys
    • Qualys VMDR can definitely improve on its reporting of assets as we have caught devices not captured in the Qualys VMDR scans.
    • We would like to see an improvement on the dashboard interface as it is faulty sometimes.
    • Qualys VMDR should focus on more competitive pricing as it is very expensive.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
    • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
    • Improved ability to customize the system generated emails to improve the formatting and company branding.
    Incentivized
    Read full review
    Likelihood to Renew
    Qualys
    Next to Veeam (which is a tremendous product for backup/DR) this is the best service/software I have used in the past three decades. Should be called the Swiss Army Knife of security.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
    Incentivized
    Read full review
    Usability
    Qualys
    infrastructure to identify vulnerabilities
    Read full review
    Spiceworks Ziff Davis
    Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
    Incentivized
    Read full review
    Reliability and Availability
    Qualys
    Always available with the exception on maint windows
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
    Incentivized
    Read full review
    Performance
    Qualys
    Once in a while it would be slow -
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    No answers on this topic
    Support Rating
    Qualys
    This is iron but I am giving it 5 star and I can give more If I can do because they are best in support. So once you own this product they will assign a dedicated support for you and when you are under the weather with anything just connect them with anything call, ping or ticket they will come like Genie.
    Read full review
    Spiceworks Ziff Davis
    Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
    Incentivized
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    Implementation Rating
    Qualys
    Not really - the integrations via connectors is not heavy lifting. Any complexity has to do with a service that requires more steps (i.e. AWS/GCP)
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
    Incentivized
    Read full review
    Alternatives Considered
    Qualys
    It is a very similar tool but Qualys VMDR is much better when it comes to reporting and solutions provided. Asset management is really good in Qualys VMDR. Qualys VMDR support is really quick , you can get a TPM if you run into any issues. Qualys VMDR has wide variety of scanning options which lacks in tenable.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Qualys
    MOSTLY good - but as noted having all features purchased on portal only - nothing that is not purchased.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    No answers on this topic
    Scalability
    Qualys
    Outside some pretty arcane apps or OS this is painless. The problem - and self-inflicted - is that older stuff is not supported.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    No answers on this topic
    Return on Investment
    Qualys
    • Cut down on manual efforts to investigate or remediate vulnerabilities, which can be a big driver of ROI
    • Avoidance of potential incidents with upfront risk mitigation
    • Patching efficiency gains
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    • Positive - Allow organizations to implement structured Help Desk procedures.
    • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
    • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
    • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
    Incentivized
    Read full review
    ScreenShots