What users are saying about
56 Ratings
56 Ratings
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Score 9.3 out of 100
21 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

React

React is great for people who are trying to build complex single page web applications. It is intuitive for developers, encourages modularity through components, and provides a web app this will scale. React may not be suited as well for simple websites or static content. However, this is changing with frameworks like Gatsby which allow you to build static HTML websites using React.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

ServiceNow Now Platform is well suited for those who want a lot of customization and needs to adapt the tool to its own process. In general, other ServiceNow solutions are designed to works out-of-the-box, so with ServiceNow Now Platform, you can easily develop your own solution to manage and automate the process.
Rubens F. Dalle Lucca | TrustRadius Reviewer

Pros

React

  • React is designed around the notion of generated html as opposed to templated html. This provides more flexibility in building elements on a page, and allows developers to create html that is programmatically configured based on runtime considerations.
  • React uses JSX, which is HTML templating integrated into javascript code. This simplifies the generation of complex structures, especially those that vary based on runtime and interactive data.
  • React is more efficient because it generates a virtual DOM rather than directly building in in the actual DOM. By building 'offline' in this manner, the DOM generation is faster. After building, it can be installed in one operation.
  • React only builds those portions of the display that have changed, making display updates more efficient.
Larry Reed | TrustRadius Reviewer

ServiceNow Now Platform

  • Incident response, change management, asset management, and problem management.
  • User communication, availability, ease of use, and user adoption.
Anonymous | TrustRadius Reviewer

Cons

React

  • React could get very frustrating unless you start thinking in React. React enforces a top down hierarchy of data flow and offers no way for the data to communicate backwards. This is a big shift in mindset coming from Angular 1.x. This constraint is really a big factor that determines how to organize your code and how you might want to write your own Components.
  • Because of the self imposed top down hierarchy, you end up having a heavy parents with dumb children. Because parents would need to the bulk of the work, they usually manage the state, while passing callbacks to the child components. If not properly designed, this could lead to the callback hell, where you could have callbacks passing through like multiple children.
  • As with any library, you will have to iterate through multiple designs to come up with a ways to avoid "heavy parent components" in React. One obvious solution is using some open source tools like Redux, but we opted for a variation of it to suit our needs.
Anudeep Palanki | TrustRadius Reviewer

ServiceNow Now Platform

  • My home screen needs to auto update based on a timer.
  • Long drawn out process for closing a ticket.
  • Creating change control tasks are not intuitive.
James Molnar | TrustRadius Reviewer

Usability

React

React 9.0
Based on 2 answers
React is just a bit of a different animal. I was avoiding it for the longest time. I thought for sure I would land on Vue or something else with a more approachable and familiar appearance. But after taking an online course in React, I started realize what people were raving about (and complaining about) and decided to implement it at our office for one of our products.
Joshua Weaver | TrustRadius Reviewer

ServiceNow Now Platform

No score
No answers yet
No answers on this topic

Support Rating

React

React 10.0
Based on 3 answers
The code maintainers are usually very alert in Github, Twitter, and other channels, replying and solving any doubts or questions.
César Costas Carrera | TrustRadius Reviewer

ServiceNow Now Platform

ServiceNow Now Platform 10.0
Based on 4 answers
In our specific case, we do not need ServiceNow Now Platform support over the product. However, for our customers and the support offer, from ServiceNow Now Platform, and especially from the partner ecosystem, there are plenty of offers out of the market. From ServiceNow Now Platform, partners, and a robust and mature ecosystem of professionals.
Rubens F. Dalle Lucca | TrustRadius Reviewer

Alternatives Considered

React

I have also used Vue, Angular, and Ember for various projects. Out of the three, I am most intrigued by Vue. It takes a more beginner-friendly approach than React and changes some of the abstractions it uses to be more transparent to the user. It also comes with a lot more "built-in" than React. Angular is similar, but I've found it over-engineered and hard to work with. I have the least experience with Ember out of all of these, but it seems like another reasonable alternative with very strong conventions in place and an excellent CLI.
Anonymous | TrustRadius Reviewer

ServiceNow Now Platform

In the past, I've used Remedy and the organization was using Spiceworks for years. I was so used to those platforms that when we started the search, I was honestly, completely biased towards those two. After comparing features side by side, going through user trials and watching customers interact with the interface, and the ease of use and adoption, it was clear that even against my biased opinion, ServiceNow was the clear winner. During our trials we compared:ServiceNowSpiceworksRemedyFreshServiceSolarwindsServicedesk
Anonymous | TrustRadius Reviewer

Return on Investment

React

  • React sped up the time to implement new features, providing much better code-reuse across the team
  • React's excellent performance made it so new components ran faster in the browser
  • Since React is so popular, it's been easy to recruit new developers to the team who already have a familiarity with the library
Erik Ralston | TrustRadius Reviewer

ServiceNow Now Platform

  • Auto ticket generation from Logic Monitor.
  • Consistent cloud-based ticketing.
  • Cloud based and available from anywhere.
James Molnar | TrustRadius Reviewer

Pricing Details

React

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ServiceNow Now Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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