Red Hat Ansible Automation Platform vs. ServiceNow DevOps

The thing I mentioned earlier where we're constantly dealing with federal regulations or new agents that they want us to install and deploy and just getting those out in a consistent manner in a canned installation via Playbook is ideal

Incentivized

ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.

Incentivized

• Makes it easy to create and share automation in one central hub.
• Ansible content collections give me the ability to reuse code, making it rapid to carry out complex IT processes.
• Event-driven automation allows me to reduce manual tasks: it is rapid to know which action to take and respond automatically by receiving events from external apps automatically.

• Plan develop, build, test, deploy and operate any applications in a safer environment.
• Evaluating and monitoring improvements
• Connects with third party and existing applications

Incentivized

• Workflows should have more flexible paths than just success or failure.
• The upgrade process can be challenging with differences in security and environment.
• There is an opportunity to add CICD functionality into the tool.
• For development, it would be nice to have the option of editing a repo directly from AAP to allow quick tests/reruns. Then, allow it to push the updates back or create a new branch/PR in GitHub.
• The RBAC is good but could use improvements. One example would be an option that allows admins to assume the access of another user to validate it works as expected.

Incentivized

• No drop-down option is available to click when requesting specific software or hardware.

Incentivized

We are deploying Ansible at all levels of the organization

Incentivized

the yaml is easy to write and most people can be taught to write basic playbooks in a few weeks

Incentivized

Great in almost every way compared to any other configuration management software. The only thing I wish for is python3 support. Other than that, YAML is much improved compared to the Ruby of Chef. The agentless nature is incredibly convenient for managing systems quickly, and if a member of your term has no terminal experience whatsoever they can still use the UI.

Incentivized

There is a lot of good documentation that Ansible and Red Hat provide which should help get someone started with making Ansible useful. But once you get to more complicated scenarios, you will benefit from learning from others. I have not used Red Hat support for work with Ansible, but many of the online resources are helpful.

Incentivized

I spoke on this topic today!

Incentivized

AAP doesn't truly stack up against any of the products mentioned except for Aria Automation. But, it is extensible and open and has a lower cost to entry.

Incentivized

As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use OpsGenie to setup shifts for Production support teams, OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare them

Incentivized

• Red Hat Ansible Automation Platform offers automation and ML tools that allow me to automate complex IT tasks.
• Through automation analytics, it is seamless to gain full visibility into automation performance allowing me to make informed decisions.
• Red Hat Ansible Automation Platform allows me to move rapidly from insights to action.
• Creating and sharing automation content in one place unify a team in one place hence enhancing real-time collaboration.

• ROI
• Increased the NPR score.
• Central locale for information and troubleshooting.

Incentivized