Red Hat Ansible Automation Platform vs. ServiceNow Orchestration

It has helped save us so much time, as it was designed to automate mundane and repetitive tasks that we were using other tools to perform and that required so much manual intervention. It does not work very well within Windows environments, understandably, but I would love to see more integration. I want it to be sexy and attractive to more than just geeky sysadmins.

Incentivized

Servicenow should be particulary used by large companies, or companies that have a lot of large customers. But be aware to have a look at your own demands. If your a company that is not bigger than 250 employees, you should have a look at other ITSM tools.

Incentivized

• Debugging is easy, as it tells you exactly within your job where the job failed, even when jumping around several playbooks.
• Ansible seems to integrate with everything, and the community is big enough that if you are unsure how to approach converting a process into a playbook, you can usually find something similar to what you are trying to do.
• Security in AAP seems to be pretty straightforward. Easy to organize and identify who has what permissions or can only see the content based on the organization they belong to.

Incentivized

• Ticket submission.
• Issue progress.
• Technical issue resolving.
• Email notifications.

Incentivized

• YAML is hard for many to adopt. Moving to a system that is not as white space sensitive would likely increase uptake.
• AAP and EDA should be more closely aligned. There are differences that can trip users of the integration up. An example would be the way that variables are used.
• Event-driven Ansible output is not as informative as AAP.

Incentivized

• GUI for customers can be improved
• Workflow designer has hick ups now and then

Incentivized

Even is if it's a great tool, we are looking to renew our licence for our production servers only. The product is very expensive to use, so we might look for a cheaper solution for our non-production servers. One of the solution we are looking, is AWX, free, and similar to AAP. This is be perfect for our non-production servers.

Incentivized

the yaml is easy to write and most people can be taught to write basic playbooks in a few weeks

Incentivized

Great in almost every way compared to any other configuration management software. The only thing I wish for is python3 support. Other than that, YAML is much improved compared to the Ruby of Chef. The agentless nature is incredibly convenient for managing systems quickly, and if a member of your term has no terminal experience whatsoever they can still use the UI.

Incentivized

There is a lot of good documentation that Ansible and Red Hat provide which should help get someone started with making Ansible useful. But once you get to more complicated scenarios, you will benefit from learning from others. I have not used Red Hat support for work with Ansible, but many of the online resources are helpful.

Incentivized

I spoke on this topic today!

Incentivized

I haven't thought of any right now other than just doing our own home-brewed shell scripts. Command line scripts. And how does this compare? It's light years ahead, especially with the ability to share credentials without giving the person the actual credentials. You can delegate that within, I guess what used to be called Ansible Tower, which is now the Ansible Automation platform. It lets you share, I can give you the keys without you being able to see the keys. It's great

Incentivized

Reporting, selections of Servicenow is much better than TOPdesk. Complex workflows can be build CI's and their dependencies are simple to configure

Incentivized

• Red Hat Ansible Automation Platform offers automation and ML tools that allow me to automate complex IT tasks.
• Through automation analytics, it is seamless to gain full visibility into automation performance allowing me to make informed decisions.
• Red Hat Ansible Automation Platform allows me to move rapidly from insights to action.
• Creating and sharing automation content in one place unify a team in one place hence enhancing real-time collaboration.

• Manage IT issues.
• Log multiple tickets.
• Comprehensive platform for entire bank.
• Helps effectively solve hundreds of issues by prioritizing them.

Incentivized