Great technology portal for IT support
June 15, 2022

Great technology portal for IT support

Megan Baak | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ServiceNow Orchestration

We use ServiceNow to submit, manage, and resolve technical issues within the bank. Employees can submit as many tickets as needed for various technical problems, as well as request software and hardware for their jobs. I am just a user of ServiceNow but I appreciate that I can submit a ticket and easily track the status of it and when it will be resolved.
  • Ticket submission.
  • Issue progress.
  • Technical issue resolving.
  • Email notifications.
  • Not super intuitive.
  • Duplicate Requests are missed.
  • Would like to have a chat function.
  • Manage IT issues.
  • Log multiple tickets.
  • Comprehensive platform for entire bank.
  • Helps effectively solve hundreds of issues by prioritizing them.

Do you think ServiceNow Orchestration delivers good value for the price?


Are you happy with ServiceNow Orchestration's feature set?


Did ServiceNow Orchestration live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ServiceNow Orchestration go as expected?

I wasn't involved with the implementation phase

Would you buy ServiceNow Orchestration again?


ServiceNow has been very helpful when I have an email, phone, or computer issue. Since starting at the bank, I've needed to request various applications and software, and it is incredibly easy to do that on ServiceNow. ServiceNow ranks each ticket it receives by priority (1-5), so the IT department can easily determine what needs to be fixed asap and what can wait.

ServiceNow Orchestration Feature Ratings

Multi-platform scheduling
Not Rated
Central monitoring
Alerts and notifications
Analysis and visualization
Not Rated
Application integration
Not Rated