Boomtown vs. Spiceworks Help Desk
Boomtown vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Boomtown | Mid-Size Companies (51-1,000 employees) | Boomtown is a product support platform that allows users to sell, activate, and service technology products that are used by real world businesses. Through Boomtown, teams can leverage integrated knowledge, artificial intelligence, and collaboration to orchestrate and automate customer experiences at scale. Boomtown also has an "expert" network where teams can access programmable remote and field services to augment their existing operations. Boasting over 175 technology… | $99 per user | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | The above prices are where each packages starts. The Automated and Proactive packages have additional small per-customer fee. | — | ||||||||||||||
More Pricing Information |
Boomtown | Spiceworks Help Desk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Boomtown | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Boomtown | Spiceworks Help Desk | |
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Likelihood to Recommend | - (0 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Boomtown | Spiceworks Help Desk | |
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Likelihood to Recommend | Boomtown Network, Inc. No answers on this topic | Spiceworks Ziff Davis |
Pros | Boomtown Network, Inc. No answers on this topic | Spiceworks Ziff Davis |
Cons | Boomtown Network, Inc. No answers on this topic | Spiceworks Ziff Davis |
Likelihood to Renew | Boomtown Network, Inc. No answers on this topic | Spiceworks Ziff Davis |
Usability | Boomtown Network, Inc. No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | Boomtown Network, Inc. No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Boomtown Network, Inc. No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | Boomtown Network, Inc. No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Boomtown Network, Inc. No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | Boomtown Network, Inc. No answers on this topic | Spiceworks Ziff Davis |
ScreenShots | Boomtown Screenshots |