Boomtown vs. Zendesk Suite
Boomtown vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Boomtown | Mid-Size Companies (51-1,000 employees) | Boomtown is a product support platform that allows users to sell, activate, and service technology products that are used by real world businesses. Through Boomtown, teams can leverage integrated knowledge, artificial intelligence, and collaboration to orchestrate and automate customer experiences at scale. Boomtown also has an "expert" network where teams can access programmable remote and field services to augment their existing operations. Boasting over 175 technology… | $99 per user | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | The above prices are where each packages starts. The Automated and Proactive packages have additional small per-customer fee. | — | ||||||||||||||
More Pricing Information |
Boomtown | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Boomtown | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Boomtown | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (149 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 6.9 (22 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Boomtown | Zendesk Suite | |
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Likelihood to Recommend | Boomtown Network, Inc. No answers on this topic | Zendesk |
Pros | Boomtown Network, Inc. No answers on this topic | Zendesk |
Cons | Boomtown Network, Inc. No answers on this topic | Zendesk |
Likelihood to Renew | Boomtown Network, Inc. No answers on this topic | Zendesk |
Usability | Boomtown Network, Inc. No answers on this topic | Zendesk |
Reliability and Availability | Boomtown Network, Inc. No answers on this topic | Zendesk |
Performance | Boomtown Network, Inc. No answers on this topic | Zendesk |
Support Rating | Boomtown Network, Inc. No answers on this topic | Zendesk |
Online Training | Boomtown Network, Inc. No answers on this topic | Zendesk |
Implementation Rating | Boomtown Network, Inc. No answers on this topic | Zendesk |
Alternatives Considered | Boomtown Network, Inc. No answers on this topic | Zendesk |
Return on Investment | Boomtown Network, Inc. No answers on this topic | Zendesk |
ScreenShots | Boomtown Screenshots | Zendesk Suite Screenshots |