ReliaQuest GreyMatter vs. Trend Micro Worry-Free Services Suite

Our company generates more than a terrabyte of log a day and it can easily go above 2 TB a day. We were using out of the box SOC Solution from splunk to manage our SOC. We lacked the know how of using splunk and also lacked the staff to keep the product up to date to help us tackle the latest threats. We outsourced our SIEM/SOAR service to RQ and they helped us with creating new use cases which addressed the latest threat to our organization. RQ has people who research the latest threats and helps us keep up to date on the day-to-day security operations. RQ also helps with data onboarding if required. So we would recommend RQ to customers who are short-staffed and who lack personnel who could research security threats to keep your organization safe from threat actors.

Incentivized

Trend Micro is well suited solution for SMBs, for companies with less than 100 endpoints or devices to protect. Where there is no internal infrastructure to host endpoint protection platforms and there are not internal IT teams or security focused personnel. Not suitable for businesses with more than 200 devices as you can lose effectiveness on the protection intended to be provided.

Incentivized

• SOC service.
• Managed services.
• Correlation searches.

Incentivized

• Very granular control settings like URL filter/block and separate policies for servers vs workstations.
• Password restrictions on exiting and uninstalling the software on the end points.
• You can force updates and scans at any time from admin console.

Incentivized

• Some Analysts are relatively fresh to SOC. They sometimes get put into supporting large infrastructures.
• RQ has a ton of correlation searches that they use to provide end-to-end visibility. Most of them can be restructured to get the same results and this can reduce the number of correlation searches.

Incentivized

• Apple Mac client is troublesome.
• Policies are clunky and difficult to understand.
• Security Agent dashboard lacks tools needed to remediate problems.
• Technical support was less than satisfactory.

Incentivized

Installation and administration tools are fantastic. I found the endpoint policies to be not intuitive and clunky. The endpoint client was difficult to disable when trying to troubleshoot Apple issues and I often had to uninstall and then reinstall which was very time-consuming. Reporting is very useful and I was impressed with the reports I received.

Incentivized

The few times I needed to contact support I was fully satisfied. They worked all the way through the issue, no matter how long it took, and made sure I had a permanent solution. I was pleased with the professionalism, courteousness, and knowledge of the product they were supporting.

Incentivized

Reliaquest is vendor agnostic. They have a lot of correlation searches that they use to provide security for your organizations. Compared to other products we have tried we felt that they are the only company that is doing proper market research on the latest and greatest threat to our vertical and coming out with the latest methods to keep up to date. RQ also has a good leadership structure that we could rely on if we run into any escalations. Compared to other products that we tried they try to work with you holding hands trying to resolve your problems.

Incentivized

Avast was clunky, difficult to roll out, missed loads of malware on machines, and required that we purchase a separate license to install AV on our servers. Trend Micro could not have been any different. You just contact their sales department and get a demo, or even ask for a trial of sorts to test policy creations and client installation. You'll be obsessed with the whole process and the admin dashboard you have access to.

Incentivized

• RQ's Greymatter content has enriched our SOC experience because we always felt Splunk's out-of-the-box use cases were not sufficient enough to provide end-to-end coverage.
• RQ specializes in a lot of big data solutions so that we can rely on them to help us troubleshoot tasks and also make sure our security solutions are working accurately.

Incentivized

• It has stopped several malicious items from getting into our system.
• It's also saved money over our previous Anti-Virus solution (Kaspersky)
• Ease of Setup/Use

Incentivized