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Our review of RQ from using their services for more that 6 months.
April 19, 2022

Our review of RQ from using their services for more that 6 months.

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Managed

Overall Satisfaction with ReliaQuest GreyMatter

ReliaQuest provides us with Managed SOC services. They manage our Splunk infrastructure and they use our data from our servers to provide security services for us. They have created good custom content for us that meets our use cases and they try to provide end-to-end coverage of our SOC.
  • SOC service.
  • Managed services.
  • Correlation searches.
  • Some Analysts are relatively fresh to SOC. They sometimes get put into supporting large infrastructures.
  • RQ has a ton of correlation searches that they use to provide end-to-end visibility. Most of them can be restructured to get the same results and this can reduce the number of correlation searches.
  • SOC Services.
  • Managed services for our Splunk deployment.
  • Security use cases provided to us to keep our organisation safe from attacks.
  • RQ's Greymatter content has enriched our SOC experience because we always felt Splunk's out-of-the-box use cases were not sufficient enough to provide end-to-end coverage.
  • RQ specializes in a lot of big data solutions so that we can rely on them to help us troubleshoot tasks and also make sure our security solutions are working accurately.
Reliaquest is vendor agnostic. They have a lot of correlation searches that they use to provide security for your organizations. Compared to other products we have tried we felt that they are the only company that is doing proper market research on the latest and greatest threat to our vertical and coming out with the latest methods to keep up to date. RQ also has a good leadership structure that we could rely on if we run into any escalations. Compared to other products that we tried they try to work with you holding hands trying to resolve your problems.

Do you think ReliaQuest GreyMatter delivers good value for the price?

Yes

Are you happy with ReliaQuest GreyMatter's feature set?

Yes

Did ReliaQuest GreyMatter live up to sales and marketing promises?

Yes

Did implementation of ReliaQuest GreyMatter go as expected?

Yes

Would you buy ReliaQuest GreyMatter again?

Yes

Our company generates more than a terrabyte of log a day and it can easily go above 2 TB a day. We were using out of the box SOC Solution from splunk to manage our SOC. We lacked the know how of using splunk and also lacked the staff to keep the product up to date to help us tackle the latest threats. We outsourced our SIEM/SOAR service to RQ and they helped us with creating new use cases which addressed the latest threat to our organization. RQ has people who research the latest threats and helps us keep up to date on the day-to-day security operations. RQ also helps with data onboarding if required. So we would recommend RQ to customers who are short-staffed and who lack personnel who could research security threats to keep your organization safe from threat actors.

Using ReliaQuest GreyMatter

30 - IT security - We use RQ for our SOC services. We have onboarded data from almost all our servers and security products to make sure that we get visibility into our environment. Our biggest worry is a data leak happening so it is of atmost importance that our environment is well taken care of.
1 - We have an assigned SOC Analyst from RQ assisting with our services. We also have one engineer from our side working with RQ.