Replicon Polaris PSA vs. YouTrack

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Replicon Polaris PSA
Score 7.3 out of 10
N/A
Replicon Polaris PSA is a professional services automation platform containing project management, expense tracking, and billing features, from Replicon headquartered in Redwood City, California.N/A
YouTrack
Score 7.9 out of 10
N/A
YouTrack is a project management tool for agile teams. YouTrack allows one to track projects and tasks, use agile boards, plan sprints and releases, keep a knowledge base, work with reports and dashboards, and create workflows that follow business processes.N/A
Pricing
Replicon Polaris PSAYouTrack
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Replicon Polaris PSAYouTrack
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Replicon Polaris PSAYouTrack
Top Pros
Top Cons
Features
Replicon Polaris PSAYouTrack
Project Management
Comparison of Project Management features of Product A and Product B
Replicon Polaris PSA
-
Ratings
YouTrack
7.8
2 Ratings
4% above category average
Task Management00 Ratings8.52 Ratings
Resource Management00 Ratings6.01 Ratings
Gantt Charts00 Ratings8.01 Ratings
Scheduling00 Ratings8.01 Ratings
Workflow Automation00 Ratings7.22 Ratings
Team Collaboration00 Ratings7.92 Ratings
Support for Agile Methodology00 Ratings8.92 Ratings
Support for Waterfall Methodology00 Ratings8.92 Ratings
Document Management00 Ratings7.01 Ratings
Email integration00 Ratings9.52 Ratings
Mobile Access00 Ratings6.82 Ratings
Timesheet Tracking00 Ratings8.52 Ratings
Change request and Case Management00 Ratings7.42 Ratings
Budget and Expense Management00 Ratings6.01 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Replicon Polaris PSA
-
Ratings
YouTrack
8.0
1 Ratings
8% above category average
Quotes/estimates00 Ratings8.01 Ratings
Project & financial reporting00 Ratings8.01 Ratings
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Replicon Polaris PSAYouTrack
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User Ratings
Replicon Polaris PSAYouTrack
Likelihood to Recommend
10.0
(4 ratings)
7.9
(2 ratings)
User Testimonials
Replicon Polaris PSAYouTrack
Likelihood to Recommend
Replicon Inc
It is perfect for inputing time sheets, time offs and expenses. It is hosted on the cloud, so accessible from anywhere, and even from mobile. It should nonetheless do just that, as it is not suited to track the work that you are doing or details about it. It is completely useless in that case.
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JetBrains
We use it for both support and project management alike. It's not as bloated or indeed as expensive as Jira, so unless you have particularly complex requirements, YouTrack fits the bill in pretty much the same use cases as Jira does.
The interface is also a good deal nicer on the eye and less clunky than a lot of the Open Source (eg. Redmine) and enterprise (eg. Remedy).
It does have a customisable workflow for things like ticket age alerts. We don't make a great deal of use of this and had found that it can take a little fiddling if you want something very bespoke but it is clearly quite powerful.
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Pros
Replicon Inc
  • Many of our staff members work on multiple projects. Replicon PSM is ideal for managers to track all staff hours just by running a simple report.
  • It's so easy use & maintain.
  • Support team is really impressive, seem to know their product.
  • Reporting is a breeze.
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JetBrains
  • Orginaization
  • Aesthetics
  • Utility
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Cons
Replicon Inc
  • Though the technical support staff are always very nice, sometimes they don't seem to understand exactly what the issue is based on our explanation. There have been several times when I've ended up solving the issue on my own without their assistance, despite numerous emails and phone calls. Could be a language barrier issue, perhaps they could receive more training in how companies are actually using the software on a daily basis.
  • Employee time sheets have to be approved by project managers and supervisors prior to my final approval. However, when viewing the time sheets in list form, there is no way for me to tell whether a time sheet has been approved by everyone else. I have to manually open each one and hover over the approver link. It would be helpful if there was a column in the list showing which approvers still need to approve it.
  • There have been a few times when time sheets were accidentally deleted by approvers. In order to retrieve them, we've had to contact Replicon support and have a backup instance of the information created. It would be great if perhaps there was some sort of archive or recently deleted section that could be accessed right away without having to go through Replicon support, a folder or something that would hold on to recently deleted files for a few days or a week just in case they needed to be retrieved.
  • Some of our projects have more than one project manager. Replicon currently allows for co-managers to be assigned to a project, but this status does not seem to include that co-manager in the approval of time sheets and expenses. We have had to manually create an approval path to include that second manager. It would be nice if co-managers would automatically be included in those approval paths.
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JetBrains
  • We're actually very happy YouTrack users and have yet to come across a scenario where any of the team felt the product was lacking.
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Alternatives Considered
Replicon Inc
We used to track time on JIRA on the tickets. This was good enough for time tracking, but didn't integrate efficiently with accounting software, so accountants had to replicate manually the data from JIRA to their software in order to bill clients. Using Replicon made things much easier for them.
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JetBrains
You Track holds it's own against Jira considering the price difference. Jira does allow for more customization and can do more ultimately but You Track is not to be trifled with. With a powerfully intuitive UI it can arguably be a better choice for certain companies and individuals alike. They really did a great job.
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Return on Investment
Replicon Inc
  • No negative; we just use it for timesheets.
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JetBrains
  • YouTrack is inexpensive and isn't something we question the value of when it comes to renewal
  • The team and our clients have positive things to say about the product. This is often not the case with JIRA in my experience. Some snobbier project managers from other companies will grumble about software like YouTrack because it isn't familiar to them, but this attitude is misleading and unfair as the product is every bit as capable.
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ScreenShots