Item: YouTrack
Rating: 9
Author: Verified User

Overall Satisfaction with YouTrack

Use Cases and Deployment Scope

We use YouTrack as our ticketing software to track the open items required for our product. This allows us to collaborate and document our findings within the ticket itself, as well as a source to track all work done and testing of the request. Without it, we would be totally lost!

Pros and Cons

Pros

Orginaization
Aesthetics
Utility

Cons

Displaying Data
Custonization
Organic

Return on Investment

Saved time documenting
Saved time organizing physical tickets
Saved money as opposed to Jira

Alternatives Considered

Atlassian Jira Align

You Track holds it's own against Jira considering the price difference. Jira does allow for more customization and can do more ultimately but You Track is not to be trifled with. With a powerfully intuitive UI it can arguably be a better choice for certain companies and individuals alike. They really did a great job.

Key Insights

Do you think YouTrack delivers good value for the price?

Yes

Are you happy with YouTrack's feature set?

Yes

Did YouTrack live up to sales and marketing promises?

Yes

Did implementation of YouTrack go as expected?

Yes

Would you buy YouTrack again?

Yes

Other Software Used

Microsoft SQL Server, Eclipse OpenJ9, Oracle Java SE

Likelihood to Recommend

If you need out of the box ticket organization for a particular product or process then it can be very helpful. There are certain customizations that are nice, but it would be better if we had more variability in how to display agile boards. With that all said I would definitely recomend it.

YouTrack Feature Ratings

Comments

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You Track for the Simpleton