TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Reputation.com

    Score7 out of 10
    N/AReputation.com aims to help large B2C multi-location rooftops as well as B2B web-based companies monitor and improve their reputation, and optimize customer experience — online and onsite. By leveraging prescriptive analytics, the vendor's goal is to not only show customers where they stand against their competitors, but also pinpoint where the problem areas are so they can better operationalize their business.N/A

    Reevoo

    Score9 out of 10
    Mid-Size Companies (51-1,000 employees)
    Revoo capabilities include: review engines, customer Q&A and custom user-generated content collection. The vendor says that: Millions of shoppers use Reevoo to make better buying decisions in their everyday lives. Hundreds of brands all over the world use the solution to get a better idea of what makes their customers tick. The company claims a transparent and independent approach, and aims to enable honest communication between brand and shopper.N/A
    Pricing
    Reputation.comReevoo
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Reputation.comReevoo
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Community Pulse
    Reputation.comReevoo
    Considered Both Products
    Reputation.com, Inc
    No answer on this topic
    Reevoo
    No answer on this topic
    Key User Insights
    Would buy again
    88%
    Would buy again
    7 Answers
    No answers on this topic
    Delivers good value for the price
    88%
    Delivers good value for the price
    7 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    8 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    86%
    Lived up to sales and marketing promises
    6 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    7 Answers
    No answers on this topic
    Best Alternatives
    Reputation.comReevoo
    Small Businesses
    Brand24
    Score9 out of 10
    Trustpilot
    Score6.8 out of 10
    Medium-sized Companies
    Birdeye
    Score8.7 out of 10
    PowerReviews
    Score7.8 out of 10
    Enterprises
    No answers on this topic
    Bazaarvoice
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Reputation.comReevoo
    Likelihood to Recommend
    8.9
    (8 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Reputation.comReevoo
    Likelihood to Recommend
    Reputation.com, Inc
    I think Reputation.com is best suited for enterprise applications where you want big-picture results plus the ability to drill-down to specific locations. It is a good solution where you want to consolidate vendors as they have multiple components. Of course, certain components are more of a core competency for them than others. But in general, it's a strong solution.
    Incentivized
    Read full review
    Reevoo
    Reevoo is a great tool to establish and improve brand awareness by letting customers speak about the products in a third-party platform. This gives the brands highly valuable content for further marketing as it is verified and authentic. The tool is not suitable for small brands and startup companies for its pricing structure that requires a strong customer base that is already established.
    Incentivized
    Read full review
    Pros
    Reputation.com, Inc
    • Streamlines reviews across multiple platforms
    • Makes answering reviews/surveys easy across multiple platforms
    • Assists with management of consistent information across online listings
    Incentivized
    Read full review
    Reevoo
    • The process of getting reviews is effective in terms of click rates and submitted reviews.
    • The customer feedback is presented in a trustworthy fashion that is important for creating positive brand awareness.
    • Easy installation by copying a short script into the tag manager.
    • Advanced mobile platform.
    Incentivized
    Read full review
    Cons
    Reputation.com, Inc
    • better responses that are more unique
    • would love to be notified as soon as the review comes in also
    • publish our responses for us
    Incentivized
    Read full review
    Reevoo
    • The pricing works on a per-quote basis. We would prefer a straight forward way to order and pay for the product.
    • The tool is certainly aimed at established brands and top companies.
    Incentivized
    Read full review
    Alternatives Considered
    Reputation.com, Inc
    Reputation.com has a better price point. Reputation has other tools that made us choose them over Binary Fountain. There is another company, although the name escapes me, that has similar services to Reputation, but they put a large focus on Yelp and Apple Maps, as opposed to Reputation who puts an emphasis on Google and Google maps.
    Incentivized
    Read full review
    Reevoo
    We found Reevoo best suited for the types of campaigns we usually run on behalf of our clients. It is easy to implement after the onboarding process is completed. We prefer the way Reevoo presents the gathered customer data and feedback. It is also very robust, not trying to include too many different features.
    Incentivized
    Read full review
    Return on Investment
    Reputation.com, Inc
    • Update clientele about important information
    • Available metrics to improve post qualities
    • Daily failures results in less usage due to trust issues
    Incentivized
    Read full review
    Reevoo
    • The boost in ROI for already great products is substantial with the viral effect of positive reviews.
    • We were able to secure marketing contracts with the power of customer-generated content that Reevoo provides.
    Incentivized
    Read full review
    ScreenShots