Reputation.com vs. SurveyLegend

I think Reputation.com is best suited for enterprise applications where you want big-picture results plus the ability to drill-down to specific locations. It is a good solution where you want to consolidate vendors as they have multiple components. Of course, certain components are more of a core competency for them than others. But in general, it's a strong solution.

Incentivized

For us, it is a good service and fulfills its services. Its main functions have allowed us to improve the quality of each of our services by delivering a survey to our clients with special and easy-to-use software and tools. It allows to receive analytics in order to solve problems in all areas in order to improve the organization. I recommend it because its main function is to create surveys but the information received there is possible to use throughout the company.

Incentivized

• Streamlines reviews across multiple platforms
• Makes answering reviews/surveys easy across multiple platforms
• Assists with management of consistent information across online listings

Incentivized

• Visual questions! Survey Legend was the only affordable software I could find that let me add images to questions easily and in a flow that made sense.
• Live analytics! Super helpful for us when we were just starting our survey program, to be able to make sure the questions were formatted properly for example.
• Lots of flexibility; any type of question I needed was available here.

• better responses that are more unique
• would love to be notified as soon as the review comes in also
• publish our responses for us

Incentivized

• Improved correlation of the data between the analytics tool and the responses (i.e. it says 3 responses have been received, but only shows results for 2)

Reputation.com has a better price point. Reputation has other tools that made us choose them over Binary Fountain. There is another company, although the name escapes me, that has similar services to Reputation, but they put a large focus on Yelp and Apple Maps, as opposed to Reputation who puts an emphasis on Google and Google maps.

Incentivized

Better graphics and easier to use. I also don't feel like they are trying to nickel and dime me.

Incentivized

• Update clientele about important information
• Available metrics to improve post qualities
• Daily failures results in less usage due to trust issues

Incentivized

• It will make it easier to know who is interested
• Without the individual analysis, I will find it harder to schedule an appointment
• The image is very helpful for brand management