Reputation.com vs. TheyDo

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Reputation.com
Score 8.1 out of 10
N/A
Reputation.com aims to help large B2C multi-location rooftops as well as B2B web-based companies monitor and improve their reputation, and optimize customer experience — online and onsite. By leveraging prescriptive analytics, the vendor's goal is to not only show customers where they stand against their competitors, but also pinpoint where the problem areas are so they can better operationalize their business.N/A
TheyDo
Score 8.0 out of 10
N/A
TheyDo aims to help find the right customer problems to solve using customer journeys. TheyDo is described by the vendor as a modern product for innovation, personas & customer journeys to find and solve problems.
$25
per user
Pricing
Reputation.comTheyDo
Editions & Modules
No answers on this topic
Pro
$25.00
per user
Offerings
Pricing Offerings
Reputation.comTheyDo
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
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Reputation.comTheyDo
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Medium-sized Companies
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Score 9.5 out of 10
Enterprises
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Score 8.3 out of 10
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All AlternativesView all alternativesView all alternatives
User Ratings
Reputation.comTheyDo
Likelihood to Recommend
8.9
(8 ratings)
8.0
(1 ratings)
User Testimonials
Reputation.comTheyDo
Likelihood to Recommend
Reputation.com, Inc
I think Reputation.com is best suited for enterprise applications where you want big-picture results plus the ability to drill-down to specific locations. It is a good solution where you want to consolidate vendors as they have multiple components. Of course, certain components are more of a core competency for them than others. But in general, it's a strong solution.
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TheyDo
If you have a digital product with a digital customer experience that needs to be analysed, described, and potentially monitored and improved. This tool gives you a ready methodology that works. Less suited if you need to map internal processes in a sort of Business Process Management Notation, but still is a good alternative to that.
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Pros
Reputation.com, Inc
  • Streamlines reviews across multiple platforms
  • Makes answering reviews/surveys easy across multiple platforms
  • Assists with management of consistent information across online listings
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TheyDo
  • Customer journey mapping
  • Create a list of pain points
  • Define a strategy and prioritizing what's important
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Cons
Reputation.com, Inc
  • better responses that are more unique
  • would love to be notified as soon as the review comes in also
  • publish our responses for us
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TheyDo
  • Maps are difficult to navigate when they reach more than 10 steps - but I think it is normal. Maybe suggesting to break down maps when they are too big is good advice that the app might give at a certain point.
  • When choosing the images for the actors, sometimes the app freezes.
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Alternatives Considered
Reputation.com, Inc
Reputation.com has a better price point. Reputation has other tools that made us choose them over Binary Fountain. There is another company, although the name escapes me, that has similar services to Reputation, but they put a large focus on Yelp and Apple Maps, as opposed to Reputation who puts an emphasis on Google and Google maps.
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TheyDo
As TheyDo is focused on customer journey mapping only, their user interface works very well. You can easily create a team and manage multiple user roles and teams. As for the learning curve, it is also not that difficult to learn how to use the tool, and this boosted genuine adoption rather than forcing people to use a tool in a usual top-down approach.
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Return on Investment
Reputation.com, Inc
  • Update clientele about important information
  • Available metrics to improve post qualities
  • Daily failures results in less usage due to trust issues
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TheyDo
  • Improved the overall knowledge of our product to the whole employees and customer service.
  • Gained more speed in making strategic decisions (e.g. what to improve next).
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ScreenShots

TheyDo Screenshots

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