TrustRadius

Reputation & Directory Management vs. ReputationStacker

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Reputation & Directory Management
Score 0.0 out of 10
N/A
N/A
$129
per month
ReputationStacker
Score 10.0 out of 10
N/A
ReputationStacker's review management software helps businesses get more reviews, rank higher in local search, and win customers automatically. It is offered as a completely hands-off online reputation management system. ReputationStacker’s reporting suite turns qualitative feedback from reviews and NPS surveys into quantified, actionable data which can be used to improve a business, driving more positive reviews and better…
$79
per month
Pricing
Reputation & Directory ManagementReputationStacker
Editions & Modules
Basic
$129
per month
Lite
$79
per month
Standard
$99
per month per location
Professional
$124
per month per location
Offerings
Pricing Offerings
Reputation & Directory ManagementReputationStacker
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional Details—Discount available for annual billing.
More Pricing Information
Best Alternatives
Reputation & Directory ManagementReputationStacker
Small Businesses
Yext
Yext
Score 8.9 out of 10
Yext
Yext
Score 8.9 out of 10
Medium-sized Companies
Yext
Yext
Score 8.9 out of 10
Yext
Yext
Score 8.9 out of 10
Enterprises
Yext
Yext
Score 8.9 out of 10
Yext
Yext
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Testimonials
Reputation & Directory ManagementReputationStacker
Likelihood to Recommend
the NALA
No answers on this topic
ReputationStacker
ReputationStacker is extremely well designed for multi-location practices that care about improving and protecting their online reputation and visibility in local search engine results (which is extremely important for our business). It makes it easy to consistently generate reviews for each location and address issues that patients have before they become bigger problems. If you’re looking for an all-in-one marketing platform, this isn’t that. It's just focused on online reputation and reviews and it does that really well (instead of trying to do everything).
AA
Alyssa Alvarez
Marketing Manager
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Pros
the NALA
No answers on this topic
ReputationStacker
  • Review generation.
  • Review monitoring.
  • Review responses.
HP
Read full review
Cons
the NALA
No answers on this topic
ReputationStacker
  • Adding additional locations of our business wasn't obvious at first, but when I figured out how to do it it was easy after that.
AA
Alyssa Alvarez
Marketing Manager
Read full review
Usability
the NALA
No answers on this topic
ReputationStacker
It is intuitive and easy to set up and use.
BA
Brooke Allison
Head of Marketing
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Support Rating
the NALA
No answers on this topic
ReputationStacker
We don't require much support, but when we need it, they are very responsive and helpful.
HP
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Alternatives Considered
the NALA
No answers on this topic
ReputationStacker
Podium is great if you use all of its features. But it takes a long time to learn and if you don't use ALL of its features then it's very expensive for what it is. We really just wanted a dedicated focused reputation/review management system, so when our Podium contract ended we switched over to ReputationStacker and it's perfect for what we need.
AA
Alyssa Alvarez
Marketing Manager
Read full review
Return on Investment
the NALA
No answers on this topic
ReputationStacker
  • The ROI is tremendous, given how it keeps us ranking high in Google local search.
HP
Read full review
ScreenShots

ReputationStacker Screenshots

Screenshot of ReputationStacker's review management interface, which helps businesses of all sizes get more reviews, respond to them, share them on social media & their own websites, and manage their entire online reputation from a single dashboard.Screenshot of ReputationStacker's review monitoring dashboard. It monitors reviews from over 100 review sites, from Google to industry-specific review sites (like Avvo for lawyers and Healthgrades for doctors). The user can respond to reviews directly from the ReputationStacker dashboard, and assign reviews to teammates for follow-up, share reviews as posts on social media pages, and share reviews on a company's website via the Review Feed widget.Screenshot of ReputationStacker's reports. These help to turn the qualitative feedback from online reviews and customer feedback into quantified data. ReputationStacker works for single-location SMBs, but for multi-location online reputation management, the system is not only designed for automatic review generation, but also to run apples-to-apples comparisons of a business's locations to discover what customers really care about, including what's being done right, to where improvements can be made.Screenshot of ReputationStacker’s automated review generation, which requires no manual follow-up. The system lets you set your ideal timing and delivery method (email, text message, or both) so each review request feels natural. Review request templates in ReputationStacker are also customizable. So if you want to sound more casual or more formal you can customize them to fit your brand. ReputationStacker's review request forms are on-brand and customizable so you can collect more customer feedback on the frontend, or streamline things and send customers directly to the review sites that are most important (Google, of course, but also niche and industry specific review sites).Screenshot of ReputationStacker's AI review responses stand out for a few reasons: 1) Their prompting allows you to dial-in your brand voice so responses sound like they're coming from you and not some generic review response generator. 2) You can train the system on your previous responses so AI-generated review responses sound just like how you've replied to reviews in the past. 3) You can set the threshold at which the system automatically responds to reviews (for example: "Only auto-respond to 5-star reviews") and when to let you approve, re-generate or edit the response before you send it.Screenshot of ReputationStacker's review widgets can showcase reviews on a company website. You can choose which reviews you want to show (for example, you can create a Google review widget that only displays Google reviews that mention a specific service), and every time a new review comes in that meets your criteria, the system will automatically add it to the widget. The widget can be customized with a few clicks. Copy the embed code and paste it on a website wherever the review should appear. You can even add multiple review widgets on your site to highlight specific services or locations.