TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Respondent.io

    Score8.4 out of 10
    N/ARespondent.io is a marketplace for sourcing business professionals for in-depth research interviews, or used to recruit B2B and B2C research participants for studies, as well as screen, schedule & pay research participants.

    $39

    per B2C credit

    Userlytics

    Score5.9 out of 10
    N/AUserlytics headquartered in San Francisco provides their suite of usablity testing tools for UI or website developers (or deliverers of similar digital assets) on a pay-as-you-go / per participant basis, or a subscription basis.

    $3,450

    per year

    Pricing
    Respondent.ioUserlytics
    Editions & Modules
    Pay As You Go - B2C
    $39
    billed at completed research per B2C credit
    Pay As You Go - B2B
    $65
    billed at research completion per B2B credit
    Basic - B2C
    $1,980
    per year 60 B2C credits per year
    Basic - B2B
    $3,300
    per year 60 B2B credits per year
    Advanced - B2C
    $3,600
    per year 150 B2C credits per year
    Advanced - B2B
    $6,000
    per year 150 B2B credits per year
    No answers on this topic
    Offerings
    Pricing Offerings
    Respondent.ioUserlytics
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Respondent.ioUserlytics
    Market Research
    Comparison of Market Research features of Respondent.io and Userlytics
    Feature
    Respondent.io
    9.0
    1 Ratings
    25% above category average
    Userlytics
    -
    Ratings
    Consumer Feedback9.01 Ratings00 Ratings
    Best Alternatives
    Respondent.ioUserlytics
    Small Businesses
    Qualtrics
    Score7.8 out of 10
    No answers on this topic
    Medium-sized Companies
    Qualtrics
    Score7.8 out of 10
    Dovetail
    Score8.6 out of 10
    Enterprises
    Qualtrics
    Score7.8 out of 10
    Optimal
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Respondent.ioUserlytics
    Likelihood to Recommend
    8.0
    (1 ratings)
    7.6
    (4 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    7.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Availability
    -
    (0 ratings)
    4.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    5.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    In-Person Training
    -
    (0 ratings)
    9.0
    (1 ratings)
    Online Training
    -
    (0 ratings)
    7.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    2.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    5.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    2.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    Respondent.ioUserlytics
    Likelihood to Recommend
    Respondent Inc
    It is great for participant recruitment on go-pay basis. Perfect for smaller companies and UX teams. but larger companies and teams might want to look into other solutions that could be used at scale
    Incentivized
    Read full review
    Userlytics
    Userlytics would be appropriate to use if you were investigating UX on your website, or wanted to identify any pain points which could be causing lower conversion rates. Not only will it be a way to gain direct user feedback, but it enhances your visual ability to see how a user progresses through your website. It is well suited if you have less time to conduct moderated user research at a facility or a client doesn't quite have the budget for that. It may be less appropriate if a client wants a bigger project with larger budgets and more time. In this case, moderated, face-to-face research may be more appropriate.
    Incentivized
    Read full review
    Pros
    Respondent Inc
    • Recruitment
    • Option to cherry pick participants
    • Easy to use
    Incentivized
    Read full review
    Userlytics
    • Excellent customer service
    • Fast response rate
    • Implementing new features
    Incentivized
    Read full review
    Cons
    Respondent Inc
    • Adding customer meeting links
    • custom consent
    Incentivized
    Read full review
    Userlytics
    • User interface
    • Mobile support
    • Consolidation of Results
    Read full review
    Usability
    Respondent Inc
    No answers on this topic
    Userlytics
    I think it's very user friendly. I think it gives you a chance to get a feel for websites you may not previously have experience with nor have otherwise experienced. It's also a great way to give input and help shape functionality of business you may enjoy or have further interest in
    Incentivized
    Read full review
    Support Rating
    Respondent Inc
    No answers on this topic
    Userlytics
    They give their best and also reply to queries immediately
    Read full review
    In-Person Training
    Respondent Inc
    No answers on this topic
    Userlytics
    Well trained Professionls
    Read full review
    Online Training
    Respondent Inc
    No answers on this topic
    Userlytics
    Decent but not comprehensive
    Read full review
    Implementation Rating
    Respondent Inc
    No answers on this topic
    Userlytics
    Even though it takes time to set up. The work is diligent and out of the quality is great
    Read full review
    Alternatives Considered
    Respondent Inc
    We use Respondent.io as a supplementary tool on a go-pay basis. It offers us another channel to recruit participants to explore different financial topics.
    Incentivized
    Read full review
    Userlytics
    We used WhatUsersDo. However, the tool currently got bought out by a bigger company and were removing the remote research tool. We chose to use Userlytics as it stacked up well against competitors.
    Incentivized
    Read full review
    Scalability
    Respondent Inc
    No answers on this topic
    Userlytics
    Delay to get output
    Read full review
    Return on Investment
    Respondent Inc
    • Time to market
    • Better user experience
    • Product market fit
    Incentivized
    Read full review
    Userlytics
    • Definitely positive, I would say about 30%.
    Incentivized
    Read full review
    ScreenShots

    Userlytics Screenshots

    Screenshot of Testing for all digital assets on desktop and mobile devicesScreenshot of Downloadable, advanced metricsScreenshot of Shareable video clips and resultsScreenshot of Sentiment analysisScreenshot of AI UX AnalysisScreenshot of AI based audio transcriptions