RetailEdge vs. Revel Systems

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RetailEdge
Score 7.5 out of 10
N/A
RetailEdge is a point of sale solution with features such as inventory management, customer relationship management, and mobile deplyoment.N/A
Revel Systems
Score 6.2 out of 10
N/A
Revel Systems, from the company of the same name headquartered in San Francisco, is a point of sale (POS) system for restaurants, bars, and related businesses (e.g. bakeries, wineries, etc) which can be extended to provide workforce management, menu and table management, and also a customer loyalty program.
$99
*per month
Pricing
RetailEdgeRevel Systems
Editions & Modules
No answers on this topic
POS software cost
$99
*per month
Offerings
Pricing Offerings
RetailEdgeRevel Systems
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—*This rate is available to clients billed annually who include a 3-year Revel Advantage contract. Minimum purchase of two terminals required. Implementation Fee: On-boarding is $674.00. Flat rate processing fee.
More Pricing Information
Best Alternatives
RetailEdgeRevel Systems
Small Businesses
Square POS
Square POS
Score 9.1 out of 10
Square POS
Square POS
Score 9.1 out of 10
Medium-sized Companies
Epicor Eagle
Epicor Eagle
Score 8.3 out of 10
Epicor Eagle
Epicor Eagle
Score 8.3 out of 10
Enterprises

No answers on this topic

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
RetailEdgeRevel Systems
Likelihood to Recommend
8.0
(1 ratings)
10.0
(5 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(1 ratings)
Usability
-
(0 ratings)
7.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(2 ratings)
Implementation Rating
-
(0 ratings)
7.0
(1 ratings)
User Testimonials
RetailEdgeRevel Systems
Likelihood to Recommend
High Meadow Business Solutions
Many of our competitors were franchised base or a "factory store" meaning they HAD to use a specific software. This could be nice, but also very intrusive, in that they saw everything you were doing and could dictate what/when/how you ordered merchandise. So this is good for the independent retailer who does not need or have access to something created at a large corporate level.
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Revel Systems
It is very well suited for a one or two location operation. When we got up into the 7 venues and the high volume of sales/traffic, is where things started to get a little jumbled up. The scanning functions and UPC generation is very effective when dealing with keeping track of 7 locations. The "open check" feature is a BIG problem for us, as orders would be made, but the system allowed you to go onto the next order without collecting payment for the previous
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Pros
High Meadow Business Solutions
  • The front end register was ideal for new, young sales and customer service reps. Detailed reports and cutomer management worked really well.
  • Gift card issuing and redeeming was very easy and simple to track
  • Individual user id's meant we could track sales for contests and customer service issues as well
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Revel Systems
  • Revel Systems is a very simple POS to operate for our employees
  • They are constantly improving and updating
  • Revel has integrated with COMO
  • Reporting is very straight forward and easy to use
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Cons
High Meadow Business Solutions
  • Like any complex program there were bells and whistles that were bundled and only available if you paid for a better package.
  • Tech Support was paid for on an annual plan and even though we rarely needed it, the few occasions I did have to call (never during regular working hours of course) I wan't a "gold" member and therefore had to pay or wait or both
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Revel Systems
  • We experienced multiple system failures when first implementing Revel.
  • Occasionally we would have separate orders/tables merge or disappear entirely, which we could not attribute to user error.
  • Some reporting limitations that our finance department needed
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Likelihood to Renew
High Meadow Business Solutions
No answers on this topic
Revel Systems
We have put an incredible amount of time into the set up, organization and clean up of this product. Now that it is working and flowing a little better, it would be inconvenient and potentially a bad move if we were to go anywhere else now.
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Usability
High Meadow Business Solutions
No answers on this topic
Revel Systems
It can be a bit difficult at the beginning but gets easier as long as you are taking advantage of Revel University, Help, and Customer Service when you get stuck
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Support Rating
High Meadow Business Solutions
No answers on this topic
Revel Systems
We got excellent support from Revel whenever we needed it. I personally worked with several Revel client support reps, and they were all extremely dedicated and helpful in assisting with any problem we had.
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Implementation Rating
High Meadow Business Solutions
No answers on this topic
Revel Systems
Not for this one
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Alternatives Considered
High Meadow Business Solutions
Only system for POS I ever used. I looked at others, but couldn't stomach the idea of migrating all that info to another system.
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Revel Systems
  • Square - Used Square with our entire menu for over 3 months. Doesn't handle food applications well.
  • Shopkeep - While promising, doesn't offer a delivery management in any way, and online ordering is handled through third-party which is more expensive and more time-consuming to manage.
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Return on Investment
High Meadow Business Solutions
  • I could not have done daily business without it
  • It knew a lot more about the retail process than I did. For instance, I knew I should look at sell through reports, but did not know how to run them or read them. Their tutorials were very helpful
  • Even though I complained about the tech support, their user base forums were great for knowledge and trouble shooting and seemed to be well proctored by the comapny as well.
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Revel Systems
  • Huge ROI, we took time to implement and customize our interface and it now saves us loads of time.
  • We have almost endless data to look back on and help make business decisions
  • It's easy to train, which reduces labor.
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