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Retriever Field Service Management vs. Simpro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Retriever Field Service Management
Score 0.0 out of 10
N/A
Australian company Retriever Communications offers applications for field service management.N/A
Simpro
Score 8.3 out of 10
N/A
Simpro, headquartered in Brisbane, provides business management software for the trades and services industry. The solution combines field service management with asset tracking and maintenance, project management features with resource scheduling, and invoicing. For enterprises, Simpro helps manage business complexity such as franchises, multiple companies or multiple locations with a tailored Simpro framework that aims to handle complexity while maintaining the simplicity of working with one…N/A
Pricing
Retriever Field Service ManagementSimpro
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Retriever Field Service ManagementSimpro
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Retriever Field Service ManagementSimpro
Best Alternatives
Retriever Field Service ManagementSimpro
Small Businesses
Method:CRM
Method:CRM
Score 9.3 out of 10
Method:CRM
Method:CRM
Score 9.3 out of 10
Medium-sized Companies
Oracle Service
Oracle Service
Score 8.2 out of 10
Oracle Service
Oracle Service
Score 8.2 out of 10
Enterprises
Oracle Service
Oracle Service
Score 8.2 out of 10
Oracle Service
Oracle Service
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Retriever Field Service ManagementSimpro
Likelihood to Recommend
-
(0 ratings)
8.0
(7 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(2 ratings)
User Testimonials
Retriever Field Service ManagementSimpro
Likelihood to Recommend
Retriever Communications
No answers on this topic
Simpro Software
Simpro is well suited for job and team management, tracking inventory and the workflow is very logical. The mobile app for our field technicians works very well to clock on and off and then being in a position to report to a customer based on factual information has made invoicing a breeze! Reporting can be a bit frustrating especially on materials used on different cost centre numbers as you can only specify a job number, but not a cost centre number.
Nadia Cluttey | TrustRadius Reviewer
Nadia Cluttey
Office Administrator
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Pros
Retriever Communications
No answers on this topic
Simpro Software
  • Billing: straight from a closed, complete job. Carries overall equipment, hours, takes one click to bill.
  • simPRO retains notes on all emails; notes can be entered by anyone to track communication with clients.
CB
Cheryl Bach
CFO (Chief Financial Officer)
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Cons
Retriever Communications
No answers on this topic
Simpro Software
  • Ability to create leave forms for the employees (to my best knowledge, this doesn't exist).
  • Ability to color code jobs, quotes by criticality.
  • Assign status to equipment (e.g. "ordered"; "arrived").
Verified User
Anonymous
Read full review
Usability
Retriever Communications
No answers on this topic
Simpro Software
As mentioned before, materials reporting could use some work as one cannot report by cost centre number, only by job number. It makes it difficult with large jobs with multiple cost centre numbers to easily extract information for reporting. Other than that the system is user friendly and easy to understand.
Nadia Cluttey | TrustRadius Reviewer
Nadia Cluttey
Office Administrator
Read full review
Support Rating
Retriever Communications
No answers on this topic
Simpro Software
It is a great option for solar project management. It needs some improvements for real-time one-page reports, inventory management, scheduling and custom views. I believe these will come because they listen to their customers. I would also like to see some better training and not be expected to pay out of pocket for it.
AM
Andrew Means
Project Manager
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Alternatives Considered
Retriever Communications
No answers on this topic
Simpro Software
monday.com was easier to set up and you can create boards with loads of subtasks which helps manage a project. Also, the ability to integrate with google was much better as we could link it to the calendar and also store documents that the engineers could see easier onsite. Overall we could make monday.com work better for our business based on how we are set up but simPRO will be great for other businesses with more specific needs.
Verified User
Anonymous
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Return on Investment
Retriever Communications
No answers on this topic
Simpro Software
  • Increased team collaboration.
  • Increased inventory awareness.
  • Decreased down time between jobs.
Verified User
Anonymous
Read full review
ScreenShots