Rev.com (Rev) vs. RingCentral Contact Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Rev.com (Rev)
Score 10.0 out of 10
N/A
Rev.com, a company with offices in Austin and San Francisco, provides transcription software to solve hard problems, including connecting customers to freelancers in real time, reliable video and audio collaboration across mobile devices, speech recognition, and machine translation.N/A
RingCentral Contact Center
Score 7.9 out of 10
N/A
RingCentral Contact Center is an AI-first contact center offers a set of cloud-based software plans with basic features including support for inbound and outbound call centers and IVR and ACD capabilities. Advanced features include analytics, real-time call reporting, workforce optimization analytics, and omni-channel integration with SMS, email, and social media platforms.N/A
Pricing
Rev.com (Rev)RingCentral Contact Center
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Rev.com (Rev)RingCentral Contact Center
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Rev.com (Rev)RingCentral Contact Center
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
Rev.com (Rev)RingCentral Contact Center
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Rev.com (Rev)
-
Ratings
RingCentral Contact Center
7.7
19 Ratings
8% below category average
Agent dashboard00 Ratings7.615 Ratings
Validate callers00 Ratings7.310 Ratings
Outbound response00 Ratings8.316 Ratings
Call forwarding00 Ratings8.817 Ratings
Click-to-call (CTC)00 Ratings8.29 Ratings
Warm transfer00 Ratings8.010 Ratings
Predictive dialing00 Ratings6.95 Ratings
Interactive voice response00 Ratings8.59 Ratings
REST APIs00 Ratings8.07 Ratings
Call scripts00 Ratings6.710 Ratings
Call tracking00 Ratings8.710 Ratings
Multichannel integration00 Ratings6.710 Ratings
CRM software integration00 Ratings6.310 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Rev.com (Rev)
-
Ratings
RingCentral Contact Center
6.8
18 Ratings
19% below category average
Inbound call routing00 Ratings8.316 Ratings
Omnichannel inbound routing00 Ratings7.710 Ratings
Recording00 Ratings8.416 Ratings
Quality management00 Ratings7.114 Ratings
Call analytics00 Ratings7.115 Ratings
Historical reporting00 Ratings6.015 Ratings
Live reporting00 Ratings7.113 Ratings
Customer surveys00 Ratings5.27 Ratings
Customer interaction analytics00 Ratings4.36 Ratings
Best Alternatives
Rev.com (Rev)RingCentral Contact Center
Small Businesses
Dragon Speech Recognition
Dragon Speech Recognition
Score 8.8 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies

No answers on this topic

Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Verint Speech Analytics
Verint Speech Analytics
Score 8.9 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Rev.com (Rev)RingCentral Contact Center
Likelihood to Recommend
10.0
(1 ratings)
8.3
(19 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(4 ratings)
Usability
-
(0 ratings)
8.7
(3 ratings)
Support Rating
-
(0 ratings)
6.3
(3 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Rev.com (Rev)RingCentral Contact Center
Likelihood to Recommend
Rev.com Inc
Rev is a fantastic resource for companies who are looking for captions or transcripts. Ordering transcripts can save a lot of time from trying to summarize meetings yourself. And captions provide a company the ability to expand the group of people who can access their products. We put a lot of our training in courses created in Kajabi. Rev offers burned-in and .srt files, so the .srt files are perfect for Kajabi! We are only a US-based company right now, but it can help with accessibility with language barriers too because Rev offers captions in SOOOO many different languages
Read full review
RingCentral
The ease of use and file retention/retrieval is key. The adjustment from an e-mail-focused workflow to the RingCentral Contact Center was easier with the organization. Recall and search features mimic Outlook and allow me to quickly find what I’m looking for. RingCentral Contact Center is not ideal for communication with external partners, so we still have to rely on Outlook e-mails for that.
Read full review
Pros
Rev.com Inc
  • quick delivery
  • captions
  • transcripts
  • easy/ user-friendly
  • affordability
Read full review
RingCentral
  • Reliability: Our previous service was prone to outages, RingCentral Contact Center has been rock solid as long as we've used it.
  • Integration: Our IT team was able to build a custom RingCentral Contact Center dashboard on our website for our salespeople to manage inbound/ outbound calling. From there we were able to send call data directly into activities in our ERP (Acumatica).
  • Ease of use: It works well whether in the office or WFH (which many employees do regularly.
Read full review
Cons
Rev.com Inc
  • following the customer made glossary better
  • adding better punctuation in captions
Read full review
RingCentral
  • I would like to be able to text from our main office line rather than only my office direct line, so I can keep my direct line private
  • I wish it was easier for all users to be able to toggle between calls ringing at their desk phone and cell phone
  • It would be nice if the process to add other team member's numbers to our desk phone screen was easier
Read full review
Likelihood to Renew
Rev.com Inc
No answers on this topic
RingCentral
We have no intention of renewing our contract with Ring Central. We have had multiple outages in the past 2 years. We have been without an account manager for the past 4 months and the resolution of open issues takes 2-3 months. We were being misbilled for cancelled services for almost 12 months. We are not satisfied with the quality, support, or price of the service
Read full review
Usability
Rev.com Inc
No answers on this topic
RingCentral
RingCentral Contact Center is not just only an app or platform which allows the company to manage the telephone calls, messaging functions, social media and emails, but also allows advanced features like the possibility of easy integration with other industrial systems, and customer/call analysis functions as well. It also supports and included with AI technology as well into some extent.
Read full review
Support Rating
Rev.com Inc
No answers on this topic
RingCentral
We honestly did not need much support but whatever we wanted was resolved via email and that experience was nice but took a bit of time
Read full review
Implementation Rating
Rev.com Inc
No answers on this topic
RingCentral
As I recall it was not a very cumbersome implementation and we were up and running as promised
Read full review
Alternatives Considered
Rev.com Inc
I do not have experience with other Voice Recognition platforms
Read full review
RingCentral
RingCentral Contact Center's application is much more intuitive than Nextiva's application. It's also easier to configure. It also has a lot of functionality that Nextiva does not. For example, RingCentral will transcribe Voice mail messages for us, whereas Nextiva does not. RingCentral also sends us notifications when a customer sends us a text message, whereas Nextiva does not.
Read full review
Return on Investment
Rev.com Inc
  • Higher Sponsorship
  • More professional training
  • Higher Sales (due to higher sponsorship)
Read full review
RingCentral
  • With RingCentral Contact Center we were able to connect with our customers. The feature that allows the call to be sent to the first available rep ensured that this happened.
  • Also, my favorite feature is the call recording and transcription feature. This allowed me to get the customer's emails without asking them to repeat if I missed them the first time. Hence, happier customers and more meetings.
  • RingCentral Contact Center also made it very easy to set up a mailbox for customers to leave messages and reassure them that they've connected with the right person.
Read full review
ScreenShots

Rev.com (Rev) Screenshots

Screenshot of Workspaces are shared file libraries in the Rev account that can be organized by projects, departments, or anything else. Authorized Users of Workspaces can collaborate with their team to edit and share files, place new orders, and update project status. Team members can be a part of as many Workspaces as they’d like.Screenshot of Rev's web-based transcription editor makes reviewing transcripts easier. The user can listen along with the audio, make edits, highlight, adjust speaker labels, and even take notes. Users can also share the edited version with others so that a team can view and make edits in real-time. Once reviewing and editing is completed, the user can download the transcript directly from within the editor.Screenshot of Rev Pro Usage Dashboards enable account owners and managers to make better business decisions with less effort through a self-serve view of the most important usage data. Dashboards are organized into two primary sections: Usage and Turnaround time performanceScreenshot of A web-based caption editor where the user can make edits to the caption groups while the video plays. The edited version can be shared so teams can view and make edits in real-time.Screenshot of www.rev.com