Rev.io PSA vs. Syncro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Rev.io PSA
Score 8.7 out of 10
N/A
Founded in 1984, Tigerpaw developed and offers an end-to-end software professional services automation (PSA) software solution that ties all aspects of the business into a single application. Tigerpaw aims to help users around the world to sell more, service clients better and grow their businesses faster.N/A
Syncro
Score 8.9 out of 10
N/A
Syncro is a combined RMM & PSA solution built specifically for modern MSPs, from SyncroMSP (Servably, Inc) headquartered in Kirkland. Syncro’s unified IT operations platform, automates and simplifies service delivery for MSPs and IT professionals to help them grow their business.
$139
per month per user
Pricing
Rev.io PSASyncro
Editions & Modules
No answers on this topic
Core
$139
per month per user
Team
$189
per month per user
Offerings
Pricing Offerings
Rev.io PSASyncro
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Features
Rev.io PSASyncro
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Rev.io PSA
-
Ratings
Syncro
8.0
1 Ratings
9% above category average
Virtualization monitoring00 Ratings7.01 Ratings
IT Asset Discovery00 Ratings9.01 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Rev.io PSA
-
Ratings
Syncro
6.7
1 Ratings
10% below category average
Remote monitoring00 Ratings9.01 Ratings
Network device monitoring00 Ratings7.01 Ratings
Activity Monitoring00 Ratings4.01 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Rev.io PSA
-
Ratings
Syncro
9.0
1 Ratings
18% above category average
Patch Management00 Ratings9.01 Ratings
Policy-based automation00 Ratings9.01 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Rev.io PSA
-
Ratings
Syncro
7.3
1 Ratings
6% above category average
Attended device access00 Ratings8.01 Ratings
Unattended device access00 Ratings8.01 Ratings
Multiple concurrent sessions00 Ratings6.01 Ratings
Best Alternatives
Rev.io PSASyncro
Small Businesses
HaloPSA
HaloPSA
Score 8.9 out of 10
Panda Systems Management
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Score 9.4 out of 10
Medium-sized Companies
Planview AdaptiveWork
Planview AdaptiveWork
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NinjaOne
NinjaOne
Score 9.2 out of 10
Enterprises
Planview AdaptiveWork
Planview AdaptiveWork
Score 7.2 out of 10
TeamViewer
TeamViewer
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Rev.io PSASyncro
Likelihood to Recommend
1.0
(1 ratings)
8.9
(2 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Rev.io PSASyncro
Likelihood to Recommend
Rev.io PSA
Tigerpaw Unleashed, according to Trust Radius is no longer being marketed. If it worked correctly, it has the potential to be great software for Enterprise level businesses. We chose the Unleashed version so that the technicians could use it in the field. It does take a lot of information to get the software up and running
Read full review
SyncroMSP (Servably, Inc)
SyncroMSP is great for MSPs starting out or wanting to keep their costs low. Some RMM software will charge per install - and price breaks only available as your base grows to a significant number. As Syncro is a "per agent" cost, the costs for an MSP are (a) known and (b) easily to manage as the team grows. The third-party integration element is very useful for MSPs looking to be able to not only onsell additional services, but the management of these services is simple for anybody to use
Read full review
Pros
Rev.io PSA
  • ability to dispatch tech's to service calls
Read full review
SyncroMSP (Servably, Inc)
  • Ticketing
  • Estimates
  • invoicing
  • tracking endpoints
  • credit card processing
  • Patches
  • updates
Read full review
Cons
Rev.io PSA
  • When training, during the overview of a chapter the examples tend to be from a prior version and do not reflect current software.
  • In my experience when things don't work the way you think they should being told to go back and read the chapter that you read 5 times before is not helpful.
  • I my experience when they know that there is an issue and the software is not working they keep billing you.
  • They like to tell you that they are escalating the problem. You never see a resolution and they do not get back to you . You have to keep calling them.
  • They acknowledge that you are having issues and state that there will be a credit. I have not seen one.
  • In my opinion, training is filled with jargon and no glossary.
Read full review
SyncroMSP (Servably, Inc)
  • Ticketing. Whilst the ticketing system works, it is fairly basic compared to specific ticketing solutions. Some improvements here would be great.
  • Remote Management - granular options on accounts. You are unable to have some clients or systems which do not require a password for remote access, whilst having this set for other clients/accounts. This makes it a problem if you want to use the remote management component on servers where there is no one available to approve access
  • Better "built in" remote access software. Whilst the base remote access software works and that the system integrates with larger remote management vendors, some improvements to the remote management component would be beneficial
Read full review
Usability
Rev.io PSA
No answers on this topic
SyncroMSP (Servably, Inc)
Very easy to learn and comprehend. My partner and I had about a week of training and we were off and running. We are a small company and this system for now is a good fit. We can grow with it and not be nickel and dimed with various components being considered and add-ons and more money
Read full review
Alternatives Considered
Rev.io PSA
No answers on this topic
SyncroMSP (Servably, Inc)
Syncro does not have every bell or whistle (especially when compared with Kaseya VSA). However from a cost versus feature perspective, Syncro wins hands down. Syncro versus Atera - they are very similar products and also use the per agent pricing. This was a big driver for us and Syncro came out at cheaper priced option. Atera does have more features and is a more mature product - however the features that we required were perfect in SyncroMSP
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Return on Investment
Rev.io PSA
  • Gigantic waste of time and resources
Read full review
SyncroMSP (Servably, Inc)
  • The ROI on investment in Syncro is excellent since it is priced per user not endpoint like many of its competitors
  • Very easy to learn and use
  • The Syncro customer service and support is excellent
Read full review
ScreenShots

Syncro Screenshots

Screenshot of Syncro’s ticketing system. Customized ticket workflows ensure issues are being handled correctly. Templated worksheets for common ticket types maintain process consistency. Syncro’s ticketing integrates directly into billing to capture all time spent and work done.Screenshot of Syncro’s  billing functions. Syncro dynamically counts employees, assets, or policies and bill accordingly. Recurring invoices with prepaid billing can be set up against stored credit cards. Unbilled ticket charges can be added as line items to a single invoice. Syncro provides options like these, along with integrations into accounting systems like Xero and Quickbooks.Screenshot of Syncro's communications, which can include a branded system tray icon, appearing on every client device to give clients convenient embedded options for contact. Live chat, agent contact forms, and email flow directly to ticketing to ensure everything is documented. A branded customer portal can be set up, where clients can log in to see documentation, review and pay invoices, launch remote sessions into their own assets, or open a ticket. Syncro's email function can be used to send broad communications or targeted messages to specific clients.Screenshot of Syncro's remote monitoring, used to keep a real-time eye on every device under management, including any running services and processes. Syncro sends alerts when issues arise.Screenshot of issue remediation, which can be set up to automatically perform actions when an alert is created, such as creating a ticket, sending an SMS message to a technician, or running a script. Automated remediations can sometimes totally displace human involvement.Screenshot of Syncro's scripting feature, which can be used to customize and automate workflows. Syncro has scripting capabilities in PowerShell, VBScript, Mac, and batch scripting. Its library of one-line PowerShell commands can help to drive efficiency.