Revel Systems vs. SumUp

It is very well suited for a one or two location operation. When we got up into the 7 venues and the high volume of sales/traffic, is where things started to get a little jumbled up. The scanning functions and UPC generation is very effective when dealing with keeping track of 7 locations. The "open check" feature is a BIG problem for us, as orders would be made, but the system allowed you to go onto the next order without collecting payment for the previous

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It works very well because the card reader can be easily carried in my bag or the event box that we take to exhibitions. It connects quickly and easily to my phone and we've never had any issues with taking the actual payments. Funds are then transferred to our bank account very quickly. I can't think of any circumstances where it wouldn't work well for us as I haven't experienced any!

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• Revel Systems is a very simple POS to operate for our employees
• They are constantly improving and updating
• Revel has integrated with COMO
• Reporting is very straight forward and easy to use

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• High pass rate
• Easy control via portal
• Values are correctly computed

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• We experienced multiple system failures when first implementing Revel.
• Occasionally we would have separate orders/tables merge or disappear entirely, which we could not attribute to user error.
• Some reporting limitations that our finance department needed

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• The ability to add categories within a category.

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We have put an incredible amount of time into the set up, organization and clean up of this product. Now that it is working and flowing a little better, it would be inconvenient and potentially a bad move if we were to go anywhere else now.

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It can be a bit difficult at the beginning but gets easier as long as you are taking advantage of Revel University, Help, and Customer Service when you get stuck

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We got excellent support from Revel whenever we needed it. I personally worked with several Revel client support reps, and they were all extremely dedicated and helpful in assisting with any problem we had.

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Not for this one

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• Square - Used Square with our entire menu for over 3 months. Doesn't handle food applications well.
• Shopkeep - While promising, doesn't offer a delivery management in any way, and online ordering is handled through third-party which is more expensive and more time-consuming to manage.

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I particularly wanted a reader that had a screen (so the customer could see the amount being paid) and one that offered chip and pin entry as well as contactless. Some of the other providers I looked at didn't have those features. I compared the apps also and SumUp's app offered the nicest, and most easy-to-use, overall experience.

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• Huge ROI, we took time to implement and customize our interface and it now saves us loads of time.
• We have almost endless data to look back on and help make business decisions
• It's easy to train, which reduces labor.

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• Satisfactory
• High approval
• Low risk of fraud

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info