Richpanel vs. SysAid
Richpanel vs. SysAid
Product | Rating | Most Used By | Product Summary | Starting Price |
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Richpanel | N/A | Richpanel is a help desk software that helps users create a seamless support experience for both the customer & support teams. Richpanel features a self-service portal for end customers to help them resolve the most common issues immediately in real time, 24x7. Its inbox integrates all channels through integrations, so support teams can manage everything from one screen. | $29 per month per user | |
SysAid | Mid-Size Companies (51-1,000 employees) | SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity. | N/A |
Richpanel | SysAid | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | ||||||||||||||
More Pricing Information |
Richpanel | SysAid | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Richpanel | SysAid | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Ivanti Neurons for ITSM Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Richpanel | SysAid | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (158 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (15 ratings) |
Usability | - (0 ratings) | 8.8 (42 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 9.1 (4 ratings) |
Support Rating | - (0 ratings) | 9.0 (52 ratings) |
In-Person Training | - (0 ratings) | 9.1 (2 ratings) |
Online Training | - (0 ratings) | 9.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.6 (9 ratings) |
Configurability | - (0 ratings) | 9.1 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.5 (13 ratings) |
Ease of integration | - (0 ratings) | 5.2 (2 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Professional Services | - (0 ratings) | 8.8 (8 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (3 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (3 ratings) |
Richpanel | SysAid | |
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Likelihood to Recommend | Richpanel No answers on this topic | SysAid Technologies |
Pros | Richpanel No answers on this topic | SysAid Technologies |
Cons | Richpanel No answers on this topic | SysAid Technologies |
Likelihood to Renew | Richpanel No answers on this topic | SysAid Technologies |
Usability | Richpanel No answers on this topic | SysAid Technologies |
Reliability and Availability | Richpanel No answers on this topic | SysAid Technologies |
Performance | Richpanel No answers on this topic | SysAid Technologies |
Support Rating | Richpanel No answers on this topic | SysAid Technologies |
In-Person Training | Richpanel No answers on this topic | SysAid Technologies |
Online Training | Richpanel No answers on this topic | SysAid Technologies |
Implementation Rating | Richpanel No answers on this topic | SysAid Technologies |
Alternatives Considered | Richpanel No answers on this topic | SysAid Technologies |
Contract Terms and Pricing Model | Richpanel No answers on this topic | SysAid Technologies |
Scalability | Richpanel No answers on this topic | SysAid Technologies |
Professional Services | Richpanel No answers on this topic | SysAid Technologies |
Return on Investment | Richpanel No answers on this topic | SysAid Technologies |
ScreenShots | SysAid Screenshots |