RightResponse AI vs. Trustpilot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RightResponse AI
Score 0.0 out of 10
N/A
RightResponse AI is a SaaS review management platform that uses generative AI throughout the customer review process, specifically tailored for location-based businesses. The solution transforms how location-based businesses engage with customer feedback to climb in the local map rankings. RightResponse AI leverages generative AI to understand and engage with customer feedback. The platform ingests customer reviews to deliver three key current…N/A
Trustpilot
Score 7.2 out of 10
N/A
Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).
$259
per month per domain
Pricing
RightResponse AITrustpilot
Editions & Modules
No answers on this topic
Plus
$259
per month per domain
Premium
$629
per month per domain
Advanced
$1,059
per month per domain
Enterprise
Contact for pricing
Offerings
Pricing Offerings
RightResponse AITrustpilot
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
RightResponse AITrustpilot
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RightResponse AITrustpilot
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All AlternativesView all alternativesView all alternatives
User Ratings
RightResponse AITrustpilot
Likelihood to Recommend
-
(0 ratings)
9.0
(7 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
8.7
(4 ratings)
User Testimonials
RightResponse AITrustpilot
Likelihood to Recommend
RightResponse, LLC
No answers on this topic
Trustpilot
Increases consumer confidence as they can see the reviews on the product, the service provided, and the overall company review. This then leads to more orders. Helps when there is a new product with no reviews yet, as customers can see that the company has an overall score of 4.6 and are confident in buying
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Pros
RightResponse, LLC
No answers on this topic
Trustpilot
  • Completing the review for the customer is a simple process which enables us to receive more feedback.
  • The Trustpilot account management team is a true partner working with each department to help with adoption across the company.
  • The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API.
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Cons
RightResponse, LLC
No answers on this topic
Trustpilot
  • Removing inaccurate/faulty reviews. It's hard to talk to people about removing some inaccurate reviews.
  • Product reviews should be visible on search engines too.
  • Review requests email templates are not the best.
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Likelihood to Renew
RightResponse, LLC
No answers on this topic
Trustpilot
It's expensive and customer service is not the best.
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Usability
RightResponse, LLC
No answers on this topic
Trustpilot
Simple user interface - easy to understand with high level overviews, but also getting into the detail with questions for those who want it. The only issue I have is the connection with LinkedIn - sometimes it fails and makes you re-enter details again which can be a bit frustrating!
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Support Rating
RightResponse, LLC
No answers on this topic
Trustpilot
I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.
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Alternatives Considered
RightResponse, LLC
No answers on this topic
Trustpilot
Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.
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Return on Investment
RightResponse, LLC
No answers on this topic
Trustpilot
  • Ability to find the right tech - have been able to “keep a finger on the pulse” with what’s trending vs. what’s helpful
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ScreenShots

RightResponse AI Screenshots

Screenshot of RightResponse AI's advanced review sentiment analysisScreenshot of The RightResponse AI App DashboardScreenshot of Intelligent Review Responses, displayed from within the RightResponse AI App. These can be published directly to Google Business