RingCX vs. Verse.io

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
RingCX
Score 9.2 out of 10
N/A
RingCX, based on the former Dimelo, is an AI customer interaction tool built to power digital customer engagement.N/A
Verse.io
Score 0.0 out of 10
N/A
A conversational texting solution used to engage and qualify new prospects, book appointments, and automate outreach with existing customers. Using SMS, businesses can respond, qualify, and build trust with motivated prospects the moment they show interest, or identify and revive neglected leads and discover pipeline. And to capture and convert website visitors, Verse Capture is used to transform real-time conversations on a website into qualified leads.N/A
Pricing
RingCXVerse.io
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
RingCXVerse.io
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
RingCXVerse.io
Best Alternatives
RingCXVerse.io
Small Businesses
Simplify360
Simplify360
Score 7.8 out of 10
Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
Dialpad Support
Dialpad Support
Score 9.1 out of 10
Dialpad Support
Dialpad Support
Score 9.1 out of 10
Enterprises
Verint Community
Verint Community
Score 9.9 out of 10
Verint Community
Verint Community
Score 9.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
RingCXVerse.io
Likelihood to Recommend
8.5
(7 ratings)
-
(0 ratings)
Usability
8.1
(5 ratings)
-
(0 ratings)
User Testimonials
RingCXVerse.io
Likelihood to Recommend
RingCentral
RingCX solved a lot of problems we had as an organization. Being able to have easy tracking, easily managing call queues, setting up call rotations, and more is really awesome. The app is also very user friendly and we all appreciate how great the integration with Salesforce. If I had to make any complaint, or note where they could improve is turning off the call queue via a better calendar integration (Eg: if I am in a meeting automatically turning off call queues). We mainly use RingCX for troubleshooting/support calls and it's so easy to log and track (for accountability) in Salesforce.
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Verse.io
No answers on this topic
Pros
RingCentral
  • Reporting. The analytics and reporting is very detailed and customizable.
  • Call Queues. We have the option of having all phones ring at once, in a certain order or the person who has been idle the longest. This helps spread the work amongst the departments.
  • Retrieving recorded calls!
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Verse.io
No answers on this topic
Cons
RingCentral
  • We've had instances where items that we insisted on was not fulfilled.
  • We wanted more detailed reports for our matrixes.
  • Very sensitive to our virtual environments.
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Verse.io
No answers on this topic
Usability
RingCentral
10/10. Compared to our legacy system, RingCX is a breath of fresh air. It significantly simplifies the workflow, making it easy for agents to navigate between calls and wrap up tasks seamlessly.
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Verse.io
No answers on this topic
Alternatives Considered
RingCentral
We were previously with Avaya Ring CX but they shuttered their Canadian operations and prior to that we were with a local provider and both were no where near as consistent in service, support and functionality
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Verse.io
No answers on this topic
Return on Investment
RingCentral
  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
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Verse.io
No answers on this topic
ScreenShots