TrustRadius Insights
Verse.io is a powerful tool that solves several key business problems for its users. Users have experienced increased customer engagement …
Overview
What is Verse.io?
A conversational texting solution used to engage and qualify new prospects, book appointments, and automate outreach with existing customers. Using SMS, businesses can respond, qualify, and build trust with motivated prospects the moment they show interest, or identify and revive…
Recent Reviews
Leaving a review helps other professionals like you evaluate Customer Engagement Platforms
Be the first one in your network to review Verse.io, and make your voice heard!
Get StartedPricing
N/A
Unavailable
What is Verse.io?
A conversational texting solution used to engage and qualify new prospects, book appointments, and automate outreach with existing customers. Using SMS, businesses can respond, qualify, and build trust with motivated prospects the moment they show interest, or identify and revive neglected leads…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
Alternatives Pricing
What is salevant.ai?
Salevant-AI is a personalised Gen-AI model designed to be trained on an organisation's knowledge resources. It is capable of being deployed on any platform of choice including WhatsApp, CRM or any other preferred platform, and used to manage customer servicing in real-time. Salevant.ai helps…
What is GatedContent.com?
GatedContent.com is an enterprises solution for managing and scaling lead generation forms. Web conversion forms (or gates) are templated in the cloud platform with the data specifications, privacy standards and technology integrations the user defines. Marketing or operational users can build out…
Product Details
- About
- Integrations
- Tech Details
What is Verse.io?
A conversational texting solution used to engage and qualify new prospects, book appointments, and automate outreach with existing customers. Using SMS, businesses can respond, qualify, and build trust with motivated prospects the moment they show interest, or identify and revive neglected leads and discover pipeline. And to capture and convert website visitors, Verse Capture is used to transform real-time conversations on a website into qualified leads.
Features
Features
- Personalized SMS Conversation Campaigns - Verse.io's team of 2-way conversation designers help to create campaigns to drive desired outcomes.
- Fully Managed Conversations, 24/7 - Human guided conversational AI talks to consumers on their time and terms to avoid missing opportunities.
- A visual analytics dashboard that provides real-time performance data and actionable insights to help optimize campaigns and maximize growth,
- Fully transparent platform that can be used to view real 2-way conversations with customers as they happen.
- An open API, a Zapier app, and integrations to CRMs, marketing automation platforms, call center software, and lead sources.
- Appointment booking - Through integrations (Calendly, Oncehub, Hubspot, etc) Verse.io concierges schedule appointments to the sales' team calendar.
- Inbound call generation - Turns hot “phone-ready” text conversations into real-time inbound calls for am inside sales teams and call centers.
- Pre-built scripts - Scripts that engage prospects at the right time with the right message.
- Custom disqualification reasons - Tag disqualified leads with any custom reasons defined.
- Rule-based triggers - Trigger workflows based on data passed from the Verse platform to a connected CRM.
- Web capture form - Can start text conversations with website visitors to build more pipeline.
- Enterprise security - SOC 2 compliance ensures the safety and privacy of business and customer data.
Verse.io Integrations
Verse.io Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Verse.io is a powerful tool that solves several key business problems for its users. Users have experienced increased customer engagement and closed deals as they are able to immediately contact leads and initiate dialogue. The platform's ease of use and responsive customer service also contribute to saving time and increasing productivity for users. Additionally, Verse.io helps filter through thousands of leads to ensure qualification based on service capabilities, effectively increasing the volume of potential leads contacted. The integration with other tools and technologies further enhances productivity, allowing users to prospect effectively and convert leads quickly. Furthermore, Verse.io addresses the challenge of inconsistent lead follow-up, resulting in increased customer retention and revenue generation. By automating lead engagement and follow-up tasks, Verse.io eliminates the need for additional staff, allowing businesses to scale up lead generation efforts in a cost-effective manner. Overall, Verse.io's ability to streamline lead management, provide immediate response time, and deliver tangible results has made it an invaluable solution for businesses across various industries.
Excellent customer service: Users consistently praise the customer service team at Verse.io, with many stating that they have received excellent and helpful support. The team works closely with users to configure the software according to their specific needs, ensuring a personalized experience.
High volume of leads generated: Users report a significant increase in the number of incoming calls since partnering with Verse.io. They appreciate that the software brings in a higher volume of leads compared to before, which has positively impacted their business.
Ease of use and user-friendly interface: Users find Verse.io easy to use and navigate, thanks to its visually appealing and user-friendly dashboard. They appreciate the simplicity of setting up and integrating the system with their equipment and other technology.
Lack of Human Interaction: Some users have expressed disappointment with the lack of a human element in Verse.io. They expected a more personalized and conversational approach, but found that most interactions with leads were automated.
Inefficient Setup Process: Several users have raised concerns about the lengthy and inefficient setup process. They have encountered issues where leads were either qualified too quickly or marked as non-qualified incorrectly, resulting in wasted time and resources.
Limited Customization Options: A common complaint among users is the limited customization options in Verse.io. Some users have mentioned that they would like more control over the scripts used for conversations with potential clients, as well as the ability to match client records by different criteria to avoid duplicate outreach efforts.
Users have made several recommendations based on their experiences with Verse and Agentology. The three most common recommendations are:
-
Users recommend considering Verse as a solution for scrubbing and qualifying online lead streams. They find it to be a valuable tool for maximizing return on investment for lead generation costs.
-
Users suggest using Agentology as a way to differentiate from competition and save time on phone calls. They believe it is an excellent tool for scrubbing leads from PPC and Facebook Ad Campaigns.
-
Users recommend giving Agentology a chance as they feel it gets the job done. They also suggest Verse for businesses that generate online leads and need a strong tool for managing them, emphasizing its usefulness in validating products through lead follow-up.
It's important to note that users mention Verse may not be suitable for entry-level lead generators or lead buyers, but it is a powerful tool for those who need to follow up on 200 or more leads per month. Additionally, users mention that while Agentology is a great addition to a business, it should not replace lead follow-up efforts.