Ringostat vs. ServiceMax

Ringostat is a perfect all-in-one solution for companies that have more than 20,000 visits on their website per month. This service can help with: - call tracking service and tracking sources of your calls. - organizing virtual PBX with the voice menu and workspace for managers. - providing analytics of manager's efficiency in working with calls.

Incentivized

Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.

Incentivized

• Calltracking service. You can track sources of your calls (ads campaigns), also you can set up calls as goals in Google Analytics.
• Virtual PBX service. You can set up your own call center with voice menu for different schemes of routing calls.
• Works with your CRM. You can get all the info about your client from the CRM right before the call.
• Integrates with different services. You have ready integrations for Google Analytics and amoCRM.
• Rich API. You can build your custom solution with simple API.
• Productivity reports. You have all analytics about work of your managers and track their personal efficiency.

Incentivized

• As it's built on Salesforce, the reporting tools are fairly robust
• The service flow managers can be setup to easily lead technicians to entering data in the right place

Incentivized

• Lacking of full support for end-to-end analytics.
• Price. It might be expensive for small companies with a not so huge amount of traffic.

Incentivized

• Dispatch console seems slow and the data is more of a pull than a push into the database.
• It seems to be a Ferrari and takes a lot of labor hours to configure.
• Still does not integrate with Apple's products very well.

Incentivized

Engaged account management. Support is based worldwide but handoffs have not been too painful.

Incentivized

We chose this service because of these reasons: 1. It's an all-in-one solution for virtual PBX and call tracking. 2. The ability to fully track the personal efficiency of our managers. 3. It's a complete solution, our manager could call from the browser without installing apps, also service provided full info about the client before calling. 4. All calls can be recorded, so we had all the history of calls to check out the work of our managers. 5. Has a trial period to check out if this solution could satisfy our needs.

Incentivized

ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.

Incentivized

• We determined what are the sources of our leads, and which ads worked more effectively to provide them.
• Our company didn't need to buy a separate virtual PBX service.
• We completely eliminated the problem with missed calls.

Incentivized

• ROI for ServiceMax is mostly dependent on how in depth the organization wants the software. Our ROI is expected within the second year of operation due to the complexity of integration and the initial training requirements for in-house programmers.
• Inventory control ROI is expected within year three or four due to the number of technicians and creating the foundation of information to import into ServiceMax. Expectations are the front end programming will be complete and our programmers will be better acquainted with the modules and architecture to make the inventory integration smoother than the initial integration.
• Our organization has been working with ServiceMax for ten months and beginning to incorporate the financials to the work orders. This process has not been as seamless as once projected and the root causes are under investigation. It appears the original fields available to track time between employees were not in depth nor segregated sufficiently for granularity.

Incentivized