What users are saying about
1 Rating
38 Ratings
1 Rating
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Score 5 out of 100
38 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Ruby

Ruby Virtual Receptionist Services is well suited for a business that needs call screening and message-taking services. The service is expensive but if the user is willing to put a lot of time and effort into planning and scriptwriting, as well as call handling instructions, it may work well. Also, if there is not much information that must be captured by the receptionist, I feel this may be a better fit.
Julliana Reyes | TrustRadius Reviewer

Zoho SalesIQ

If you are facing issues of agents not being able to respond to queries, which is usually faced with our tools, Zoho SalesIQ is probably the best choice as the default notification is very loud and clear hence makes sure that no chat query is left unattended. The desktop application of Zoho SalesIQ for Windows, Linux, and MAC OS is a superb feature not offered by many other chat applications. The geographical locations of website visitors are sometimes not very accurate hence it is advised not to always rely on it and better reconfirm it from the lead.
Humayun Farooqi | TrustRadius Reviewer

Pros

Ruby

  • Call-out request "personal assistant services."
  • Ruby Receptionist app.
Julliana Reyes | TrustRadius Reviewer

Zoho SalesIQ

  • It has helped us increase our revenues by a significant margin over the last few years. Technical help is quite quick to respond.
  • UI that is convenient and practical. It's simple to use and understand. We value being able to see how users arrive at our site.
  • Zoho SalesIQ has a fantastic live chat feature that includes a notification, monitoring and reporting system.
Anonymous | TrustRadius Reviewer

Cons

Ruby

  • Clarity in billing.
  • Shortened hold times.
  • Less transfer time from call to receptionist (between English and Spanish).
  • Better training of receptionists to prevent certain things from being said to clients - decreases client confidence.
Julliana Reyes | TrustRadius Reviewer

Zoho SalesIQ

  • Overall it's a very simple tool that doesn't offer a lot of complexity or expanded tools
  • Even though it's all in the Zoho family, it doesn't work seemlessly with CRM or other Zoho products
  • Not always the best at identifying similar users across different browsers, devices, etc
Max Pollak | TrustRadius Reviewer

Alternatives Considered

Ruby

We switched over from Answer First to Ruby Receptionist because we wanted a more full-service answering service. We wanted to be able to call out using our business number as well as text in and out. We also really liked the "call-out request" feature as it freed up our time and allowed Ruby to handle minor client communications, etc.
Julliana Reyes | TrustRadius Reviewer

Zoho SalesIQ

Tawk to was nice but it was missing a lot of features that Zoho SalesIQ has. And a massively important advantage that SalesIQ had was that it integrated with other Zoho apps that we already used. The pricing of Zoho SalesIQ was also very attractive, we felt that it offered a great bang for our buck.
Anonymous | TrustRadius Reviewer

Return on Investment

Ruby

  • Increased efficiency.
  • NEGATIVE ROI.
Julliana Reyes | TrustRadius Reviewer

Zoho SalesIQ

  • We interact with about 50 visitors a month and it's great when we can see the full picture, to see and interact based on whether they are a new contact or a long-time customer.
  • Capturing new website visitors at the time that they have a question about your product is important.
  • Missing chats can be frustrating.
Anonymous | TrustRadius Reviewer

Pricing Details

Ruby

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Ruby Editions & Modules

Edition
Chat Ruby 10$1291
Chat Ruby 30$2991
Chat Ruby 50$4691
Call Ruby 100$3191
Call Ruby 200$5991
Call Ruby 350$9991
Call Ruby 500$1,3991
  1. monthly
Additional Pricing Details
Bundled Chat Ruby 10 Your Call Ruby Plan + Up to 10 Chats for $99 Bundled Chat Ruby 30 Your Call Ruby Plan + Up to 30 Chats for $249 Bundled Chat Ruby 50 Your Call Ruby Plan + Up to 50 Chats for $399

Zoho SalesIQ

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoho SalesIQ Editions & Modules

Additional Pricing Details

Add comparison