PagerDuty vs. TrueSight Orchestration

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
PagerDuty
Score 8.6 out of 10
N/A
PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
$25
per month per user
TrueSight Orchestration
Score 10.0 out of 10
N/A
TrueSight Orchestration (formerly Atrium Orchestrator) is datacenter automation software from BMC.N/A
Pricing
PagerDutyTrueSight Orchestration
Editions & Modules
Professional
$25
per month per user
Business
$49
per month per user
Digital Operations
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
PagerDutyTrueSight Orchestration
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details16% discount for annual pricing. AIOps Add-On available for $499 for 10k events per month. Add-On Runbook Automation for Incident Response available at $71 per user / per month.
More Pricing Information
Community Pulse
PagerDutyTrueSight Orchestration
Top Pros
Top Cons
Features
PagerDutyTrueSight Orchestration
Workload Automation
Comparison of Workload Automation features of Product A and Product B
PagerDuty
-
Ratings
TrueSight Orchestration
8.0
1 Ratings
2% below category average
Multi-platform scheduling00 Ratings9.01 Ratings
Central monitoring00 Ratings8.01 Ratings
Logging00 Ratings8.01 Ratings
Alerts and notifications00 Ratings8.01 Ratings
Analysis and visualization00 Ratings7.01 Ratings
Application integration00 Ratings8.01 Ratings
Best Alternatives
PagerDutyTrueSight Orchestration
Small Businesses

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Medium-sized Companies
Freshservice
Freshservice
Score 8.7 out of 10
ActiveBatch Workload Automation
ActiveBatch Workload Automation
Score 8.6 out of 10
Enterprises
Freshservice
Freshservice
Score 8.7 out of 10
Redwood RunMyJobs
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Score 9.4 out of 10
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User Ratings
PagerDutyTrueSight Orchestration
Likelihood to Recommend
8.7
(138 ratings)
7.0
(1 ratings)
Likelihood to Renew
8.4
(6 ratings)
-
(0 ratings)
Usability
7.3
(4 ratings)
-
(0 ratings)
Support Rating
9.0
(85 ratings)
-
(0 ratings)
Implementation Rating
8.2
(2 ratings)
-
(0 ratings)
User Testimonials
PagerDutyTrueSight Orchestration
Likelihood to Recommend
PagerDuty
I've used ICM in the past which has been a very Microsoft product with everything thrown into a blender. So, PD implementation is a breath of fresh air with focused pages to achieve the end goal. If the goal is to collaborate on issues across the organization, PD might not be the best solution but within specific teams, PD excels at it.
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BMC Software Inc.
Well Suited if running other BMC products Need well trained Level 2 & Level 3 Administration for day to day tasks
Read full review
Pros
PagerDuty
  • Alerting notifications is its best attribute; it will continue to make contact until the alert is acknowledged by a user.
  • The calendar view provides valuable information regarding who is on call by the team and their full contact information.
  • The application also lets you initiate a tech bridge meeting instantly and notifies all on-call users.
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BMC Software Inc.
  • Ease of Integration with other BMC products like BMC BSA , BNA ,Remedy & ITSM
  • Technical Support is good
  • Good documentation & Community Support
  • Integration with third party apps is good
Read full review
Cons
PagerDuty
  • When getting a phone call, PagerDuty doesn't seem to allow acknowledgments of alerts through the phone, which it says it does. I constantly receive a message that it was updated by another person - when in reality, it wasn't.
  • Smarter notifications. If an alert was snoozed for a time, when it comes back, it sends out another alert. It should, I think, send a message asking if the alert is still an issue and give the option to close.
  • Make schedule changes more intuitive.
  • One button to acknowledge and close an alert.
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BMC Software Inc.
  • Complex initial setup
  • Integration with Cloud is missing
  • UI is old & traditional & not user friendly
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Likelihood to Renew
PagerDuty
They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point.
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BMC Software Inc.
No answers on this topic
Usability
PagerDuty
The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation.
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BMC Software Inc.
No answers on this topic
Support Rating
PagerDuty
PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.
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BMC Software Inc.
No answers on this topic
Implementation Rating
PagerDuty
When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service.
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BMC Software Inc.
No answers on this topic
Alternatives Considered
PagerDuty
I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier than the others. This isn't to say the others are difficult, just that PagerDuty was slightly better. I also have noticed that more tools have options to integrate to PagerDuty over the other tools.
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BMC Software Inc.
We choose Atrium Orchestrator since we are using other BMC products in our environment & integration to those products is simple
Read full review
Return on Investment
PagerDuty
  • Allow our service to be available 24/7 with minimal downtime, improving customer experience
  • Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover
  • Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings
Read full review
BMC Software Inc.
  • Able to automate 50% of manual operations work
Read full review
ScreenShots

PagerDuty Screenshots

Screenshot of Work incidents from wherever you are (shown: Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])Screenshot of Better understand related incidents using Machine Learning with Technical Service DependenciesScreenshot of Get a glimpse of service health and team performance via PagerDuty’s Intelligent Dashboards.