Awesome tool to send alert notification to team
March 25, 2022

Awesome tool to send alert notification to team

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

PagerDuty is used to send notifications to required team members who are needed to give support on urgent issues. For SaaS companies, if there is any incident, different team members are required to be called upon a technical bridge. With pager duty, we are able to send notifications easier to the group on call and don't need any manual notifications or calls.

Pros

  • Faster communication.
  • Easy to connect with team.
  • Customizable alerts.

Cons

  • Timezone set up.
  • Setting individual holidays.
  • Auto muting alerts after one accepts the notification.
  • Customer satisfaction.
  • Faster issue resolution.
  • Push alert notifications.
Definitely yes. and this is a huge deal as we can't afford any downtime of app. we need immediate attention of team in case of sev 1. This high availability and reliability is essential for business and customer satisfaction. without this, we might miss our SLAs and that is not going to be good.
I am not sure about this feature is being used or not.
Yes, this is really useful. We mostly use it to send push notifications and these notifications can be sent to different groups based on what level of support we need. Automated workflows help with faster response to incidents.
This is something I have not used and cannot comment on it.
We were using manual notification by calling individuals over the phone or test, and we were also relying on teams and emails. PagerDuty is far easier to use and more effective.
PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PagerDuty go as expected?

I wasn't involved with the implementation phase

Would you buy PagerDuty again?

Yes

PagerDuty is best suited for reaching out to the on-call support team in case of urgent issues. we can set up a call schedule for different team members working from different locations. One can easily push notification and individuals gets notification based on their alert rules. this allows the team to jump on quickly and saves a lot of precious time. this results in eventually faster resolution of urgent issues and customer satisfaction.

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