Why are you sleeping? Wake up with PagerDuty!
February 27, 2023

Why are you sleeping? Wake up with PagerDuty!

William Guertin | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

We primarily use PagerDuty for on-call alerting. We have a number of monitoring platforms that are integrated with PagerDuty or send emails to escalation policies for various teams across the org. We are able to maintain a schedule of individuals in each team and we are able to escalate alerting should current on-call fail to pick up the page.

Pros

  • integrates well with the various applications we use
  • escalation chain flexibility - allows for stages of increased alerting

Cons

  • we don't use all the functionality offered by PagerDuty, no real need
  • not always easy to find a historical alert if you dont know the exact alert ID
  • application integration
  • email alerting
  • escalation chains
  • centralized alert management for multiple applications
  • ease of maintaining and configuring alerts for multiple teams, saving alot of time
  • escalation chains have been crucial in ensuring response to critical issues
  • rapid response due to multiple alerting methods (text, phone call, email)
  • Five9
We have used Five9 for other features but haven't seriously considered using them for replacing PagerDuty. Our company already had PagerDuty when I joined and we haven't evaluated any other option.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

I wasn't involved with the implementation phase

Would you buy PagerDuty again?

Yes

It is very good at consolidating alerting and having a centralized location for handling all alerting across all teams. It gives good flexibility in terms of user functionality. The escalation process seems to be very mature is very configurable. It seems limited in its ability to do complex routing of alerts, if you are wanting to rule based alerting that would need to be a feature based on the application that is triggering it and not some feature in PagerDuty.

Using PagerDuty

50 - customer support, software engineering, IT, internal application support, application support, infrastructure, management
3 - minimal, very easy to manage, even a manager such as myself can do it!
  • alerting on-call when critical events happen
  • central alerting application (single pane of alerting)
  • integrates with monitoring software
  • simple bash scripts that send emails to pagerduty email integrations
  • we are wanting to alert only during certain times of the day so PagerDuty can do time suppression
  • we will have to figure out if there is a way to incorporate some automated remediation of issues without alerting on-call
They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point.

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