Why are you sleeping? Wake up with PagerDuty!

We primarily use PagerDuty for on-call alerting. We have a number of monitoring platforms that are integrated with PagerDuty or send emails to escalation policies for various teams across the org. We are able to maintain a schedule of individuals in each team and we are able to escalate alerting should current on-call fail to pick up the page.

I have always taken for granted that PagerDuty is just always available 100% of the time. Depending on when they had an outage, that could be a serious concern if we had a major event at the time because we are quite dependent upon PagerDuty for alerting us of any issues in our environment. This actually is a pro and a con, because they have been so reliable and a con because there is this potentially false sense of security if there is ever an issue that affects our ability to respond to our issues.

We use Logic Monitor (LM) as our primary monitoring platform and so the integration (both ways) is invaluable. When alerts appear in LM and the alert goes to PagerDuty, and acknowledged, if it auto-clears in LM, it will auto clear in PagerDuty. We also use the email integration very heavily, every service has an associated email address which allows you to direct your emails to the specific escalation chains and ultimately the correct people very easily. There are other integrations that our company uses that I am unfamiliar with.

we do not use this

Our analysis of our alerts is handled by our incident management team and we do not use this feature entirely, we pull incident information from PagerDuty and other locations to do our analysis.