PagerDuty

PagerDuty

PagerDuty

274 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
PagerDuty	Score 8.6 out of 10	N/A	PagerDuty, Inc. (NYSE:PD) provides digital operations management. Serving organizations of all sizes, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time.	$25 per month per user

Pricing

PagerDuty

Editions & Modules

Professional: $25
per month per user
Business: $49
per month per user
Enterprise: Contact Sales

Offerings

Pricing Offerings
PagerDuty
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

No setup fee

Additional Details

Discount available for annual pricing.

More Pricing Information

Community Pulse
	PagerDuty
Considered Both Products	PagerDuty MM Mohammad Mukhtar Senior Technical Recruiter Chose PagerDuty PagerDuty is faster and has no downtime which makes it better than almost any other incident management application. Helpful? SS Shikha Singh Sr IT Consultant Chose PagerDuty Its overall better than every other tool coz it combines alerts automation analytics and ecosystem support. Helpful? PM Piyush Mishra Subject matter expert Chose PagerDuty Pager duty is better than OpsGenie because it offers stronger automation, smarter incident workflows, deeper integrations and better reporting. Teams respond faster, follow consistent processes, and handle complex incidents more efficiently, making it more suitable for growing … Helpful? NM Nitin Mishra Talent Acquisition Specialist Chose PagerDuty Only 1 thing, it's cheaper than OpsGenie; both eventually do the same work, but PagerDuty does it better and cheaper. Incentivized Helpful? CM Chetan Mangla SME \|\| Tag North America Chose PagerDuty I haven't used it hardcore, but it was ok may be I haven't got the full gist of it, but I really think PagerDuty is really superior to it. Incentivized Helpful? Verified User Team Lead Chose PagerDuty Reporting and analytics are not well comparing to PagerDuty Incentivized Helpful? KP Korena Popp Nurse Practitioner Chose PagerDuty There were more features and more ways to contact the provider. Ring Central would send out a call. I don't remember sending an email or text when I was paged. It seemed it was only an app on my phone and not located on my computer, where I could access it when I was working on … Incentivized Helpful? Verified User Executive Chose PagerDuty Based on price and need, PagerDuty was the best option Incentivized Helpful? Verified User Engineer Chose PagerDuty PagerDuty has its advantages and costs associated. We use alternative to mitigate risk of failure, priority and effectiveness. Helpful? Verified User Executive Chose PagerDuty Better at the immediate response workflow Incentivized Helpful? Verified User Engineer Chose PagerDuty most of the team members were familiar with pagerduty and since its battletested and widely adopted and pricing was also competitive hence we have chosen pagerduty Incentivized Helpful? Verified User Manager Chose PagerDuty PagerDuty provides better cost to value, and also includes AI based recommendations. Overall automatons possibilities are also great with this and since we have multiple integrations as well as we cannot easily to existing systems. For us the responsive and helpful sales team … Incentivized Helpful? Verified User Manager Chose PagerDuty We have not used another product in this space. Incentivized Helpful? Verified User Employee Chose PagerDuty I like the PagerDuty much more than the Freshservice UI. I find Freshservice to be extremly clunky and hard to use Incentivized Helpful? Verified User Manager Chose PagerDuty When we selected PagerDuty, we evaluated a few other solutions including Moogsoft, BigPanda, VictorOps and Splunk Enterprise. We decided on PagerDuty specifically for the automated on-call escalation capabilities. At the time when we subscribed to PagerDuty, event management … Incentivized Helpful? AA Ahmed Arslan Systems Engineer Chose PagerDuty Pagerduty is user adaptive and an indsutry leader in the incident managment/alerting management. Incentivized Helpful? William Guertin CloudOps Manager Infrastructure Chose PagerDuty We have used Five9 for other features but haven't seriously considered using them for replacing PagerDuty. Our company already had PagerDuty when I joined and we haven't evaluated any other option. Incentivized Helpful? Verified User Manager Chose PagerDuty We have not Incentivized Helpful? Verified User Vice-President Chose PagerDuty PD is a set-it-and-forget-it solution. The application is reliable, has many features, and will drag a tech out of the deepest sleep so to put out a fire. OpsGenie is clunky at best. It can work, but the paging is unreliable, the schedule is a nightmare, and the integrations … Incentivized Helpful? Verified User Engineer Chose PagerDuty I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier … Incentivized Helpful? Wolf-Ekkehard Hindrichs Solutions Chose PagerDuty N/A Incentivized Helpful? Verified User Team Lead Chose PagerDuty pingdom is used alongside PagerDuty but it doesn't have the features to replace it. The two compliment each other very well. Incentivized Helpful? Verified User Consultant Chose PagerDuty It is hard to compare these solutions. PagerDuty is currently being used in SaaS version, whereas Grafana & Loki are mainly implemented next to the packaged app. The second solution, although time consuming and requiring maintenance is still a viable option. However, PagerDuty … Incentivized Helpful? Verified User Manager Chose PagerDuty I worked at one company that used VictorOps (now Splunk On-Call) and it was quite similar to PagerDuty. VictorOps had a smaller customer base and fewer integrations, so there was less information on the Internet about how to use it effectively, and I don't think its API was as … Incentivized Helpful? Verified User Director Chose PagerDuty PagerDuty seemed to have a much more flexible setup that allowed the organization to build and manage how we respond to alerts and incidents. The ServiceNow product seemed to be a bit more rigid. Incentivized Helpful?

Best Alternatives
	PagerDuty
Small Businesses	No answers on this topic
Medium-sized Companies	Freshservice Score 8.5 out of 10
Enterprises	Freshservice Score 8.5 out of 10
All Alternatives	View all alternatives

User Ratings
	PagerDuty
Likelihood to Recommend	9.1 (146 ratings)
Likelihood to Renew	8.8 (6 ratings)
Usability	7.3 (5 ratings)
Support Rating	9.0 (86 ratings)
Implementation Rating	8.2 (2 ratings)

User Testimonials
	PagerDuty
Likelihood to Recommend	PagerDuty It's the most effective when you need to alert someone specifically or a team. It sends notifications everywhere, like email, phone, and SMS, ensuring critical issues are never missed. The feature, like the event orchestrator, allows us to set logic-based rules that automatically suppress non-emergency alerts. Incentivized NM Nitin Mishra Talent Acquisition Specialist Read full review
Pros	PagerDuty Alerting notifications is its best attribute; it will continue to make contact until the alert is acknowledged by a user. The calendar view provides valuable information regarding who is on call by the team and their full contact information. The application also lets you initiate a tech bridge meeting instantly and notifies all on-call users. Incentivized DM David Melin Systems Architect Read full review
Cons	PagerDuty When I open PagerDuty the page does look a little cluttered or busy. It would be nice to go to the page with clear and straightforward instructions on what I must address. Ability to change the color background. Add a timer and alarms for tasks that need completed. Incentivized KP Korena Popp Nurse Practitioner Read full review
Likelihood to Renew	PagerDuty They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point. Incentivized William Guertin CloudOps Manager Infrastructure Read full review
Usability	PagerDuty The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation. Incentivized Verified User Anonymous Read full review
Support Rating	PagerDuty PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value. Incentivized Verified User Anonymous Read full review
Implementation Rating	PagerDuty When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service. Incentivized Verified User Anonymous Read full review
Alternatives Considered	PagerDuty I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier than the others. This isn't to say the others are difficult, just that PagerDuty was slightly better. I also have noticed that more tools have options to integrate to PagerDuty over the other tools. Incentivized Verified User Anonymous Read full review
Return on Investment	PagerDuty Allow our service to be available 24/7 with minimal downtime, improving customer experience Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings Incentivized RL Rita Lo Analytics Lead Read full review
ScreenShots	PagerDuty Screenshots