PagerDuty

PagerDuty

PagerDuty

324 Reviews and Ratings

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Overview
Product	Rating	Most Used By	Product Summary	Starting Price
PagerDuty	Score 8.6 out of 10	N/A	PagerDuty, Inc. (NYSE:PD) provides digital operations management. Serving organizations of all sizes, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time.	$25 per month per user

Pricing

PagerDuty

Editions & Modules

Professional: $25
per month per user
Business: $49
per month per user
Enterprise: Contact Sales

Offerings

Pricing Offerings
PagerDuty
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

Discount available for annual pricing.

More Pricing Information

Community Pulse
	PagerDuty
Considered Both Products	PagerDuty Verified User Anonymous Chose PagerDuty The platform we looked into, no longer exists Incentivized Helpful? Ausaaf Ahmad Lead Engineer Chose PagerDuty SKIP Incentivized Helpful? JB Jajati Behera Senior Consultant Chose PagerDuty We selected PagerDuty because it does provide monitoring of issues, incidents, outages and also it does have alert systems which is at higher standard. PagerDuty also provides calling facility for any outage scenario, the person in On-Call will get notified by a call which is … Incentivized Helpful? Verified User Anonymous Chose PagerDuty We use PagerDuty only, I am not aware of any other tools similar to this. Incentivized Helpful? Jitu Yuddapa Project Manager Chose PagerDuty Opsgenie was useful, mainly for teams already using Atlassian tools, and xMatters was good for handling team communication during incidents, but PagerDuty felt more complete for managing the full incident process in one place. We went with PagerDuty because it manages alerts, … Incentivized Helpful? NK Nandani Khanna SRE Chose PagerDuty We earlier used Zabbix mainly for monitoring servers and getting alerts, and it worked well for that. But it was more focused on showing issues, not managing how teams respond to them. PagerDuty helped us handle incidents better by assigning alerts to the right person, managing … Incentivized Helpful? Neelam Vijayvargiya Software Developer Chose PagerDuty PagerDuty provides indepth analysis of the system failure and it only notify one time instead of multiple times for same system failure notification. Incentivized Helpful? Pankaj Tiwari Specialist Chose PagerDuty We previously used to use Splunk On Call (our former tool) before we came across PagerDuty and after evaluating both of guess what we found was PagerDuty was meeting the needs we wanted to fullfill as from our collections process point of view such as automation and escalations … Incentivized Helpful? KT Kartik Tyagi Consultant Chose PagerDuty Opsgenie is an amazing application and cheaper than PagerDuty. But PagerDuty is better with alerts and it has no downtime. PagerDuty autoamtes the work better than opsgenie. Incentivized Helpful? AK Ajeet Kumar IT Analyst Chose PagerDuty Its an overall better product which has no downtime. It has the fastest incident response time and provides all the features at a competitive price. Incentivized Helpful? SS Shikha Singh Sr IT Consultant Chose PagerDuty Its overall better than every other tool coz it combines alerts automation analytics and ecosystem support. Incentivized Helpful? PM Piyush Mishra Subject matter expert Chose PagerDuty Pager duty is better than opsgenie because it offers stronger automation, smarter incident workflows, deeper integrations and better reporting. Teams respond faster, follow consistent processes, and handle complex incidents more efficiently, making it more suitable for growing … Incentivized Helpful? NM Nitin Mishra Talent Acquisition Specialist Chose PagerDuty Only 1 thing, it's cheaper than OpsGenie; both eventually do the same work, but PagerDuty does it better and cheaper. Incentivized Helpful? CM Chetan Mangla SME \|\| Tag North America Chose PagerDuty I haven't used it hardcore, but it was ok may be I haven't got the full gist of it, but I really think PagerDuty is really superior to it. Incentivized Helpful? Verified User Anonymous Chose PagerDuty Reporting and analytics are not well comparing to PagerDuty Incentivized Helpful? KP Korena Popp Nurse Practitioner Chose PagerDuty There were more features and more ways to contact the provider. Ring Central would send out a call. I don't remember sending an email or text when I was paged. It seemed it was only an app on my phone and not located on my computer, where I could access it when I was working on … Incentivized Helpful? Verified User Anonymous Chose PagerDuty Based on price and need, PagerDuty was the best option Incentivized Helpful? Verified User Anonymous Chose PagerDuty PagerDuty has its advantages and costs associated. We use alternative to mitigate risk of failure, priority and effectiveness. Incentivized Helpful? Verified User Anonymous Chose PagerDuty Better at the immediate response workflow Incentivized Helpful? Verified User Anonymous Chose PagerDuty most of the team members were familiar with pagerduty and since its battletested and widely adopted and pricing was also competitive hence we have chosen pagerduty Incentivized Helpful? Verified User Anonymous Chose PagerDuty PagerDuty provides better cost to value, and also includes AI based recommendations. Overall automatons possibilities are also great with this and since we have multiple integrations as well as we cannot easily to existing systems. For us the responsive and helpful sales team … Incentivized Helpful? Verified User Anonymous Chose PagerDuty We have not used another product in this space. Incentivized Helpful? Verified User Anonymous Chose PagerDuty I like the PagerDuty much more than the FreshService UI. I find Freshservice to be extremly clunky and hard to use Incentivized Helpful? AA Ahmed Arslan Systems Engineer Chose PagerDuty Pagerduty is user adaptive and an indsutry leader in the incident managment/alerting management. Incentivized Helpful? William Guertin CloudOps Manager Infrastructure Chose PagerDuty We have used Five9 for other features but haven't seriously considered using them for replacing PagerDuty. Our company already had PagerDuty when I joined and we haven't evaluated any other option. Incentivized Helpful?

Best Alternatives
	PagerDuty
Small Businesses	No answers on this topic
Medium-sized Companies	Freshservice Score 8.3 out of 10
Enterprises	Freshservice Score 8.3 out of 10
All Alternatives	View all alternatives

User Ratings
	PagerDuty
Likelihood to Recommend	8.6 (0 ratings)
Likelihood to Renew	8.8 (0 ratings)
Usability	7.3 (0 ratings)
Support Rating	9.0 (0 ratings)
Implementation Rating	8.2 (0 ratings)

User Testimonials
	PagerDuty
Likelihood to Recommend	To be sincere, PagerDuty is a powerful, intelligent, and dependable on-call and incident management tool that provides amazing solutions to our company. Therefore, if someone is looking for reliability and accuracy in incident management, I will not hesitate to recommend PagerDuty. It is easy to use, and it will give you value for money. DM Dario Milli Manghina Java Software Developer Read full review
Pros	Alerting notifications is its best attribute; it will continue to make contact until the alert is acknowledged by a user. The calendar view provides valuable information regarding who is on call by the team and their full contact information. The application also lets you initiate a tech bridge meeting instantly and notifies all on-call users. Incentivized DM David Melin Systems Architect Read full review
Cons	When I open PagerDuty the page does look a little cluttered or busy. It would be nice to go to the page with clear and straightforward instructions on what I must address. Ability to change the color background. Add a timer and alarms for tasks that need completed. Incentivized KP Korena Popp Nurse Practitioner Read full review
Likelihood to Renew	They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point. Incentivized William Guertin CloudOps Manager Infrastructure Read full review
Usability	Using Catalytic is dead simple, click and drag. Start simple and iterate. Once you start using the tool, you soon want to add more in and then the more you add in the higher the ROI. People will start to line up to want to use it, and realise the benefits Incentivized MD Mark DACEY General Manager Read full review
Support Rating	PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value. Incentivized Verified User Anonymous Read full review
Implementation Rating	When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service. Incentivized Verified User Anonymous Read full review
Alternatives Considered	We selected PagerDuty because it does provide monitoring of issues, incidents, outages and also it does have alert systems which is at higher standard. PagerDuty also provides calling facility for any outage scenario, the person in On-Call will get notified by a call which is making it more useful in a production environment. Incentivized JB Jajati Behera Senior Consultant Read full review
Return on Investment	From my whole team's perspective, it allows all the agents to focus on resolving instead of continuously monitoring their systems and helps them not to chase invalid customer, which has impacted our overall floor productivity A downside about PagerDuty, what I feel would be that there is very little investment in time to set up escalation rules, integration, especially for our priority accounts Incentivized Pankaj Tiwari Specialist Read full review
ScreenShots	PagerDuty Screenshots