PagerDuty

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
PagerDuty
Score 8.6 out of 10
N/A
PagerDuty is an IT alert and incident management application from the company of the same name in San Francisco.
$25
per month per user
Pricing
PagerDuty
Editions & Modules
Professional
$25
per month per user
Business
$49
per month per user
Digital Operations
Contact Sales
Offerings
Pricing Offerings
PagerDuty
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeNo setup fee
Additional Details16% discount for annual pricing. AIOps Add-On available for $499 for 10k events per month. Add-On Runbook Automation for Incident Response available at $71 per user / per month.
More Pricing Information
Community Pulse
PagerDuty
Considered Both Products
PagerDuty
Chose PagerDuty
Based on price and need, PagerDuty was the best option
Chose PagerDuty
PagerDuty has its advantages and costs associated. We use alternative to mitigate risk of failure, priority and effectiveness.
Chose PagerDuty
Better at the immediate response workflow
Chose PagerDuty
most of the team members were familiar with pagerduty and since its battletested and widely adopted and pricing was also competitive hence we have chosen pagerduty
Chose PagerDuty
PagerDuty provides better cost to value, and also includes AI based recommendations. Overall automatons possibilities are also great with this and since we have multiple integrations as well as we cannot easily to existing systems.
For us the responsive and helpful sales team …
Chose PagerDuty
We have not used another product in this space.
Chose PagerDuty
When we selected PagerDuty, we evaluated a few other solutions including Moogsoft, BigPanda, VictorOps and Splunk Enterprise. We decided on PagerDuty specifically for the automated on-call escalation capabilities. At the time when we subscribed to PagerDuty, event management …
Chose PagerDuty
Pagerduty is user adaptive and an indsutry leader in the incident managment/alerting management.
Chose PagerDuty
We have used Five9 for other features but haven't seriously considered using them for replacing PagerDuty. Our company already had PagerDuty when I joined and we haven't evaluated any other option.
Chose PagerDuty
PD is a set-it-and-forget-it solution. The application is reliable, has many features, and will drag a tech out of the deepest sleep so to put out a fire. OpsGenie is clunky at best. It can work, but the paging is unreliable, the schedule is a nightmare, and the integrations …
Chose PagerDuty
I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier …
Chose PagerDuty
pingdom is used alongside PagerDuty but it doesn't have the features to replace it. The two compliment each other very well.
Chose PagerDuty
It is hard to compare these solutions.
PagerDuty is currently being used in SaaS version, whereas Grafana & Loki are mainly implemented next to the packaged app.
The second solution, although time consuming and requiring maintenance is still a viable option. However, PagerDuty …
Chose PagerDuty
I worked at one company that used VictorOps (now Splunk On-Call) and it was quite similar to PagerDuty. VictorOps had a smaller customer base and fewer integrations, so there was less information on the Internet about how to use it effectively, and I don't think its API was as …
Chose PagerDuty
PagerDuty seemed to have a much more flexible setup that allowed the organization to build and manage how we respond to alerts and incidents. The ServiceNow product seemed to be a bit more rigid.
Chose PagerDuty
New Relic is an excellent monitoring tool but the alerting features in PagerDuty make it a better option for event management.
Chose PagerDuty
PagerDuty has matched our expectations so far in terms of the quality and quantity of functionalities offered to manage incidents effectively. Other tools being considered during the purchase phase were quite expensive and failed to offer the features we required. They had …
Chose PagerDuty
PagerDuty is easy to integrate with API and cloud platforms also the solution is based on licenses per user which is kind of useful
Top Pros
Top Cons
Best Alternatives
PagerDuty
Small Businesses

No answers on this topic

Medium-sized Companies
Freshservice
Freshservice
Score 8.7 out of 10
Enterprises
Freshservice
Freshservice
Score 8.7 out of 10
All AlternativesView all alternatives
User Ratings
PagerDuty
Likelihood to Recommend
8.7
(138 ratings)
Likelihood to Renew
8.4
(6 ratings)
Usability
7.3
(4 ratings)
Support Rating
9.0
(85 ratings)
Implementation Rating
8.2
(2 ratings)
User Testimonials
PagerDuty
Likelihood to Recommend
PagerDuty
I've used ICM in the past which has been a very Microsoft product with everything thrown into a blender. So, PD implementation is a breath of fresh air with focused pages to achieve the end goal. If the goal is to collaborate on issues across the organization, PD might not be the best solution but within specific teams, PD excels at it.
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Pros
PagerDuty
  • Alerting notifications is its best attribute; it will continue to make contact until the alert is acknowledged by a user.
  • The calendar view provides valuable information regarding who is on call by the team and their full contact information.
  • The application also lets you initiate a tech bridge meeting instantly and notifies all on-call users.
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Cons
PagerDuty
  • When getting a phone call, PagerDuty doesn't seem to allow acknowledgments of alerts through the phone, which it says it does. I constantly receive a message that it was updated by another person - when in reality, it wasn't.
  • Smarter notifications. If an alert was snoozed for a time, when it comes back, it sends out another alert. It should, I think, send a message asking if the alert is still an issue and give the option to close.
  • Make schedule changes more intuitive.
  • One button to acknowledge and close an alert.
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Likelihood to Renew
PagerDuty
They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point.
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Usability
PagerDuty
The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation.
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Support Rating
PagerDuty
PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.
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Implementation Rating
PagerDuty
When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service.
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Alternatives Considered
PagerDuty
I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier than the others. This isn't to say the others are difficult, just that PagerDuty was slightly better. I also have noticed that more tools have options to integrate to PagerDuty over the other tools.
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Return on Investment
PagerDuty
  • Allow our service to be available 24/7 with minimal downtime, improving customer experience
  • Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover
  • Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings
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ScreenShots

PagerDuty Screenshots

Screenshot of Work incidents from wherever you are (shown: Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])Screenshot of Better understand related incidents using Machine Learning with Technical Service DependenciesScreenshot of Get a glimpse of service health and team performance via PagerDuty’s Intelligent Dashboards.