PagerDuty

PagerDuty

PagerDuty

313 Reviews and Ratings

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Overview
Product	Rating	Most Used By	Product Summary	Starting Price
PagerDuty	Score 8.6 out of 10	N/A	PagerDuty, Inc. (NYSE:PD) provides digital operations management. Serving organizations of all sizes, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time.	$25 per month per user

Pricing

PagerDuty

Editions & Modules

Professional: $25
per month per user
Business: $49
per month per user
Enterprise: Contact Sales

Offerings

Pricing Offerings
PagerDuty
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

No setup fee

Additional Details

Discount available for annual pricing.

More Pricing Information

Community Pulse
	PagerDuty
Considered Both Products	PagerDuty Jitu Yuddapa Project Manager Chose PagerDuty OpsGenie was useful, mainly for teams already using Atlassian tools, and xMatters was good for handling team communication during incidents, but PagerDuty felt more complete for managing the full incident process in one place. We went with PagerDuty because it manages alerts, … Incentivized Helpful? NK Nandani Khanna SRE Chose PagerDuty We earlier used Zabbix mainly for monitoring servers and getting alerts, and it worked well for that. But it was more focused on showing issues, not managing how teams respond to them. PagerDuty helped us handle incidents better by assigning alerts to the right person, managing … Incentivized Helpful? Neelam Vijayvargiya Software Developer Chose PagerDuty PagerDuty provides indepth analysis of the system failure and it only notify one time instead of multiple times for same system failure notification. Incentivized Helpful? Pankaj Tiwari Specialist Chose PagerDuty We previously used to use Splunk On Call (our former tool) before we came across PagerDuty and after evaluating both of guess what we found was PagerDuty was meeting the needs we wanted to fullfill as from our collections process point of view such as automation and escalations … Incentivized Helpful? KT Kartik Tyagi Consultant Chose PagerDuty OpsGenie is an amazing application and cheaper than PagerDuty. But PagerDuty is better with alerts and it has no downtime. PagerDuty autoamtes the work better than OpsGenie. Incentivized Helpful? AK Ajeet Kumar IT Analyst Chose PagerDuty Its an overall better product which has no downtime. It has the fastest incident response time and provides all the features at a competitive price. Incentivized Helpful? SS Shikha Singh Sr IT Consultant Chose PagerDuty Its overall better than every other tool coz it combines alerts automation analytics and ecosystem support. Incentivized Helpful? PM Piyush Mishra Subject matter expert Chose PagerDuty Pager duty is better than OpsGenie because it offers stronger automation, smarter incident workflows, deeper integrations and better reporting. Teams respond faster, follow consistent processes, and handle complex incidents more efficiently, making it more suitable for growing … Incentivized Helpful? NM Nitin Mishra Talent Acquisition Specialist Chose PagerDuty Only 1 thing, it's cheaper than OpsGenie; both eventually do the same work, but PagerDuty does it better and cheaper. Incentivized Helpful? CM Chetan Mangla SME \|\| Tag North America Chose PagerDuty I haven't used it hardcore, but it was ok may be I haven't got the full gist of it, but I really think PagerDuty is really superior to it. Incentivized Helpful? Verified User Team Lead Chose PagerDuty Reporting and analytics are not well comparing to PagerDuty Incentivized Helpful? KP Korena Popp Nurse Practitioner Chose PagerDuty There were more features and more ways to contact the provider. Ring Central would send out a call. I don't remember sending an email or text when I was paged. It seemed it was only an app on my phone and not located on my computer, where I could access it when I was working on … Incentivized Helpful? Verified User Executive Chose PagerDuty Based on price and need, PagerDuty was the best option Incentivized Helpful? Verified User Engineer Chose PagerDuty PagerDuty has its advantages and costs associated. We use alternative to mitigate risk of failure, priority and effectiveness. Helpful? Verified User Executive Chose PagerDuty Better at the immediate response workflow Incentivized Helpful? Verified User Engineer Chose PagerDuty most of the team members were familiar with pagerduty and since its battletested and widely adopted and pricing was also competitive hence we have chosen pagerduty Incentivized Helpful? Verified User Manager Chose PagerDuty PagerDuty provides better cost to value, and also includes AI based recommendations. Overall automatons possibilities are also great with this and since we have multiple integrations as well as we cannot easily to existing systems. For us the responsive and helpful sales team … Incentivized Helpful? Verified User Manager Chose PagerDuty We have not used another product in this space. Incentivized Helpful? Verified User Employee Chose PagerDuty I like the PagerDuty much more than the Freshservice UI. I find Freshservice to be extremly clunky and hard to use Incentivized Helpful? Verified User Manager Chose PagerDuty When we selected PagerDuty, we evaluated a few other solutions including Moogsoft, BigPanda, VictorOps and Splunk Enterprise. We decided on PagerDuty specifically for the automated on-call escalation capabilities. At the time when we subscribed to PagerDuty, event management … Incentivized Helpful? AA Ahmed Arslan Systems Engineer Chose PagerDuty Pagerduty is user adaptive and an indsutry leader in the incident managment/alerting management. Incentivized Helpful? William Guertin CloudOps Manager Infrastructure Chose PagerDuty We have used Five9 for other features but haven't seriously considered using them for replacing PagerDuty. Our company already had PagerDuty when I joined and we haven't evaluated any other option. Incentivized Helpful? Verified User Manager Chose PagerDuty We have not Incentivized Helpful? Verified User Vice-President Chose PagerDuty PD is a set-it-and-forget-it solution. The application is reliable, has many features, and will drag a tech out of the deepest sleep so to put out a fire. OpsGenie is clunky at best. It can work, but the paging is unreliable, the schedule is a nightmare, and the integrations … Incentivized Helpful? Verified User Engineer Chose PagerDuty I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier … Incentivized Helpful?

Best Alternatives
	PagerDuty
Small Businesses	No answers on this topic
Medium-sized Companies	Freshservice Score 8.4 out of 10
Enterprises	Freshservice Score 8.4 out of 10
All Alternatives	View all alternatives

User Ratings
	PagerDuty
Likelihood to Recommend	9.0 (146 ratings)
Likelihood to Renew	8.8 (6 ratings)
Usability	7.3 (5 ratings)
Support Rating	9.0 (86 ratings)
Implementation Rating	8.2 (2 ratings)

User Testimonials
	PagerDuty
Likelihood to Recommend	PagerDuty PagerDuty is well-suited for teams or companies that need immediate response, such as production outages, server downtime, failed deployments, API failures, or critical infrastructure alerts. For example, if any company is doing work that requires immediate attention to any problem that arises due to a delay, it means the company loses money; PagerDuty would be the best fit for that company. Incentivized Jitu Yuddapa Project Manager Read full review
Pros	PagerDuty PagerDuty feels like something you can absolutely rely on... because in the rarest case where an alert is not acknowledged by the relevant agent, the alert automatically is escalated to our TL, which saves any possible errors or misses. In terms of integration, I would rate it a 9.4 as it's absolutely seamless with Microsoft Teams or emails, ultimately resulting in a reduction of errors in work, which I greatly appreciate about PagerDuty. In some cases, when an account requires input from multiple agents, PagerDuty makes sure to notify each of the relevant ones. Other than this, sometimes when we have new joinings, it becomes easy for us to train them because every alert or response is recorded or logged. Because of this feature, we are able to check our past actions as well, so that a good feature about PagerDuty. Incentivized Pankaj Tiwari Specialist Read full review
Cons	PagerDuty When I open PagerDuty the page does look a little cluttered or busy. It would be nice to go to the page with clear and straightforward instructions on what I must address. Ability to change the color background. Add a timer and alarms for tasks that need completed. Incentivized KP Korena Popp Nurse Practitioner Read full review
Likelihood to Renew	PagerDuty They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point. Incentivized William Guertin CloudOps Manager Infrastructure Read full review
Usability	PagerDuty The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation. Incentivized Verified User Anonymous Read full review
Support Rating	PagerDuty PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value. Incentivized Verified User Anonymous Read full review
Implementation Rating	PagerDuty When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service. Incentivized Verified User Anonymous Read full review
Alternatives Considered	PagerDuty I have not use the 2 technologies for as long as I have used PagerDuty but in my opinion PagerDuty makes things a lot easier. The other tools got the job done and got alerts out but PagerDuty just seemed to make the setup for on-call alert schedules and integrations easier than the others. This isn't to say the others are difficult, just that PagerDuty was slightly better. I also have noticed that more tools have options to integrate to PagerDuty over the other tools. Incentivized Verified User Anonymous Read full review
Return on Investment	PagerDuty Allow our service to be available 24/7 with minimal downtime, improving customer experience Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings Incentivized RL Rita Lo Analytics Lead Read full review
ScreenShots	PagerDuty Screenshots