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Used PD at 2 different companies. Excellent on-call communication system!!
September 28, 2022

Used PD at 2 different companies. Excellent on-call communication system!!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

We use PD for on-call notifications of customer issues/application problems. At 3 am, when I'm answering a page, I would like to see an icon on the notification screen that I can touch that would immediately give me the details of the problem without having to go thru more menus.
  • Nof problems.
  • Generally good clear communicative screens.
  • Me team and others menus/lists.
  • Please see first comment... the details are there.
  • PD enables us to meet our SLAs with our customers. This keeps our customers happy and the revenue flowing. When our customers are not getting a response from our software, some of them automatically move to another provider, thus decreasing our revenue. PD lets us know there are problems and enable us to solve the problems within the SLAs.
I've been using PD for four years at 2 different companies, and I have never had any problems with PD that I can recall.
Please see previous kudos about the API.
I have not used Rundeck or Runbook.
We did not use the above functionality in either company I have used PD at.
I only have experience with the old-style pagers from the late 90s. Of course, PD is light years better than those!!!
I only recall 1 time I needed to call support and they were very responsive, and gave excellent service.

Do you think PagerDuty delivers good value for the price?

Not sure

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of PagerDuty go as expected?

I wasn't involved with the implementation phase

Would you buy PagerDuty again?

Yes

Really strong, well-designed notification system. Good reliable software. I have used PD at two different employers and have also programmed notifications for PD in Python. The API was solid, straightforward, forward and simple, yet it provided the ability for more complex and robust functionality.

Using PagerDuty

managerial and technical
just configuring and scheduling
  • on-call notifications
  • none that I know of
  • We are actually discontinuing use of PD because of cost cutting measures. It's functionality is redundant as we also use xMatters.
  • none know of
  • We are actually discontinuing use of PD because of cost cutting measures.
I think it is valuable but, I don't make those decisions.

Evaluating PagerDuty and Competitors

Not Sure
I did not make the purchasing decision.
N/A

PagerDuty Implementation

When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service.
  • Implemented in-house
  • I was not part of that process...

PagerDuty Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
N/A
As I recall in 4 years I have only called in once, and that experience was excellent!

Using PagerDuty

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • notifications
  • rescheduling w/team members. a realtime visual representation/graph of what we are doing would be excellent when doing rescheduling. I have found this to be the most cumbersome thing within PD.
Yes - It needs a way to show the page details from the initial screen, rather than having to go thru multiple menus.
Please see above comments.