Rymera Wholesale Suite vs. Volusion

This plugin is great for a growing business that needs to move away from taking orders manually, but is also fully functional and comprehensive for businesses with larger wholesale revenue streams

Volusion is a good company if you're starting out. The problem is that, if you want more complexity out of the program, you're kind of stuck. Also the regular time out errors and slow downs can be very frustrating. Packages that miss overnight deadlines because your system stops working can cost you customers. In today's highly competitive market, that's just something that's hard to put up with. If you have a lower volume of business you might be able to work around these issues.

Incentivized

• Easy to use order form

• Templates are pre-built for a good end user experience. I've gone through the process of building custom sites as well as tweaking both free and paid templates that Volusion's design team provides.
• Their support team didn't use to be as helpful, but in recent years have answered nearly all questions I've had. Their support section within the database provides detailed walkthrus as well.
• Order processing is easy once you've been trained on the system. We got to a point where nearly the entire process was automated from initial purchase through shipping.

Incentivized

• Product Table for admins to update wholesale, cost and retail pricing on 1 screen. Would be more efficient and not having to open each product to update pricing.
• Product table to show percentage discount to wholesale users next to the price
• Product table column to show profit the wholesale user could make if MSRP price is set or sold at retail price.
• Product table to show more modern add to cart popup
• Product table to allow more customisation, like font size, font style
• Product table to allow to style add to cart button, like rounded edges, wire button, etc.
• Allow users to select product table background color
• Registration Form fields, please add the delivery address fields and checkbox to use physical address as delivery address
• Registration form, also allows user to change the text the end-user sees of the standard field names like STATE, not all countries have states, but have also have Provinces.
• Checkout screen, the users can manipulate and change the minimum order requirements after entering the checkout screen. No validation happening here?

• API calls use the previous call as a reference, even if you weren't the one we made the previous call. Can lead to data gaps, so you often have to set a manual date range to look back to make sure you aren't missing any data.
• Not as customizable as most ecommerce platforms
• Not as many integration options as most platforms

Incentivized

When you spend so much time with a product like this and not only have you witnessed its growth, but you almost feel like you are next those that make the decisions of building features a certain way, you can't help but want to stay and be a part of their continued growth. It's simply a great product. Can it improve? By all means! But it will only improve because of users and avid resellers like me.

I know what to do to add a new product, promotion or do an analysis of sales.

Incentivized

After 6 years using the product, I never had any issue with the support. The team is always nice and knowledgeable.

You have to wait on hold for at least 45 minutes every call—the tech support person never knows the answer right away so they put you on 10 minute holds only to come back and say they're still looking for answers. The chat function could take days to get a response. Our "Dedicated Account Manager" never checks in or answers, nor are they ever in the office when we call. It's like they try to be as unavailable as possible until you forget why you even called in the first place. Insane.

Incentivized

It is best to use the built-in features and recommended services for the most turn-key experience (ie. Skipjack for payment processing so that it can all be done from the Volusion backend).

I've tried several wholesale plugins and always cancelled my subscription and gotten our money back. This is the first wholesale plugin we've stuck with. It's so easy and functional

While k-eCommerce was very glamorous to us because it integrates with our main workflow, it just didn't have some of the marketing features that are so integral to the way we do business online. The set-up costs were also way too high. Volusion is so affordable and feature heavy, it makes it very difficult for any shopping cart provider to compete. You can find others who are competitively priced and have similar features, but they simply aren't as robust (at least for the way we use it)

• We are still setting up, our wholesale side store is opening next week, very excited, will only then know if it works well.

• Honestly, when you're in the dashboard, the UX is simply horrendous. I mean, everything that should be 1-2 clicks away is 4-6 clicks away, and each pages takes at least four seconds to load. You just find yourself wasting a lot of time waiting for things to load. This should be more simple.