Volusion

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Volusion
Score 4.9 out of 10
N/A
Volusion is a cloud-based ecommerce solution from the company of the same name in Austin, TX. It features an intuitive dashboard, built-in marketing and promos, SEO, templates, and tools to customize look and appearance.
$29
per month
Pricing
Volusion
Editions & Modules
Personal
$29
per month
Pro
$79
per month
Startup
$179
per month
Business
$299
per month
Offerings
Pricing Offerings
Volusion
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Volusion
Considered Both Products
Volusion
Chose Volusion
We selected Volusion originally because of the price point, but we had NO IDEA how much we would be spending in excess to actually get the functionality that was sold to us by their salesmen and women. We are switching to BigCommerce this spring.
Chose Volusion
I've also used Shopify as a base platform, as well as Magento. Both are better. My company has looked into moving there twice since I've been here, and the only thing stopping them is the complications of making such a move. I think Shopify offers similar value for the money …
Chose Volusion
Again, we work with all of these platforms, not just Volusion. However, we do make recommendations for Volusion based on the size of client and the need for additional customization and tuning. For clients who lack major development resources in house to maintain a platform …
Chose Volusion
I've recently reviewed other platforms and Volusion is one of the few that does not charge a transaction fee. Plus, it is competitive in price.
Chose Volusion
Volusion provided the best overall list of features, performance history, and bang for the buck. By not being the new kid on the block, they have worked out a lot the bugs and kinks that plague many ecommerce platforms. They've also refined a system that is very user-friendly …
Chose Volusion
Volusion offered a better price point for nearly identical features.
Chose Volusion
I would say overall Volusion offers very similar solutions to these other platforms. One of the main reasons I went with it over others was my experience working on Volusion stores for years before we opened our own stores and took on new clients. I'm comfortable with the …
Chose Volusion
We use Shopify and while the monthly fee is slightly higher than Volusion, working within Shopify and the visual results you get...it's not even close. Volusion seems very outdated and overcomplicated, but looking for positives with Volusion, again, I'm paying an additional $40 …
Chose Volusion
We use Yahoo for our wholesale division and I found it to be very difficult to use and their customer support was terrible.

In comparison, we selected Volusion for our retail web store because it was much more intuitive, gave us more design options and the customer support was …
Chose Volusion
I've used Magento and Zen Cart. I think that Volusion is better for the nontechnical people and it comes with a lot that Magento would make you buy or code an extension for.
Chose Volusion
Volusion blew Miva out of the water. Magento allows for more customization without having to use 'partners' which helps keeps the cost down but requires a great deal more technical knowledge to create and maintain.
Chose Volusion
Volusion makes the creation of a store a simple process even for a beginner. More importantly, for advanced users it allows to work fast, efficiently, and with efficacy due to its bulk import/export functionality. Shopify is aesthetically pleasing and Magento is an open source …
Chose Volusion
While k-eCommerce was very glamorous to us because it integrates with our main workflow, it just didn't have some of the marketing features that are so integral to the way we do business online. The set-up costs were also way too high. Volusion is so affordable and feature …
Chose Volusion
Sorry, I have not used another site similar to Volusion.
Chose Volusion
The choice is usually made by the time I get involved. They all have their advantages and disadvantages depending on the need of the business.
Top Pros
Top Cons
Features
Volusion
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Volusion
3.6
9 Ratings
72% below category average
Product catalog & listings4.39 Ratings
Product management4.39 Ratings
Bulk product upload4.28 Ratings
Branding3.69 Ratings
Mobile storefront1.28 Ratings
Product variations4.78 Ratings
Website integration3.38 Ratings
Visual customization5.19 Ratings
CMS2.27 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Volusion
3.6
9 Ratings
71% below category average
Abandoned cart recovery3.67 Ratings
Checkout user experience3.79 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Volusion
4.1
8 Ratings
68% below category average
eCommerce security4.18 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Volusion
2.6
9 Ratings
97% below category average
Promotions & discounts4.89 Ratings
Personalized recommendations1.88 Ratings
SEO1.28 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Volusion
2.9
9 Ratings
91% below category average
Multi-site management3.02 Ratings
Order processing3.69 Ratings
Inventory management2.28 Ratings
Shipping3.08 Ratings
Custom functionality2.67 Ratings
Best Alternatives
Volusion
Small Businesses
Shopify Plus
Shopify Plus
Score 8.9 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternatives
User Ratings
Volusion
Likelihood to Recommend
1.5
(20 ratings)
Likelihood to Renew
1.0
(12 ratings)
Usability
10.0
(1 ratings)
Support Rating
1.0
(2 ratings)
Implementation Rating
10.0
(2 ratings)
User Testimonials
Volusion
Likelihood to Recommend
Volusion LLC
Volusion is a good company if you're starting out. The problem is that, if you want more complexity out of the program, you're kind of stuck. Also the regular time out errors and slow downs can be very frustrating. Packages that miss overnight deadlines because your system stops working can cost you customers. In today's highly competitive market, that's just something that's hard to put up with. If you have a lower volume of business you might be able to work around these issues.
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Pros
Volusion LLC
  • Templates are pre-built for a good end user experience. I've gone through the process of building custom sites as well as tweaking both free and paid templates that Volusion's design team provides.
  • Their support team didn't use to be as helpful, but in recent years have answered nearly all questions I've had. Their support section within the database provides detailed walkthrus as well.
  • Order processing is easy once you've been trained on the system. We got to a point where nearly the entire process was automated from initial purchase through shipping.
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Cons
Volusion LLC
  • API calls use the previous call as a reference, even if you weren't the one we made the previous call. Can lead to data gaps, so you often have to set a manual date range to look back to make sure you aren't missing any data.
  • Not as customizable as most ecommerce platforms
  • Not as many integration options as most platforms
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Likelihood to Renew
Volusion LLC
When you spend so much time with a product like this and not only have you witnessed its growth, but you almost feel like you are next those that make the decisions of building features a certain way, you can't help but want to stay and be a part of their continued growth. It's simply a great product. Can it improve? By all means! But it will only improve because of users and avid resellers like me.
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Usability
Volusion LLC
I know what to do to add a new product, promotion or do an analysis of sales.
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Support Rating
Volusion LLC
You have to wait on hold for at least 45 minutes every call—the tech support person never knows the answer right away so they put you on 10 minute holds only to come back and say they're still looking for answers. The chat function could take days to get a response. Our "Dedicated Account Manager" never checks in or answers, nor are they ever in the office when we call. It's like they try to be as unavailable as possible until you forget why you even called in the first place. Insane.
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Implementation Rating
Volusion LLC
It is best to use the built-in features and recommended services for the most turn-key experience (ie. Skipjack for payment processing so that it can all be done from the Volusion backend).
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Alternatives Considered
Volusion LLC
While k-eCommerce was very glamorous to us because it integrates with our main workflow, it just didn't have some of the marketing features that are so integral to the way we do business online. The set-up costs were also way too high. Volusion is so affordable and feature heavy, it makes it very difficult for any shopping cart provider to compete. You can find others who are competitively priced and have similar features, but they simply aren't as robust (at least for the way we use it)
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Return on Investment
Volusion LLC
  • Honestly, when you're in the dashboard, the UX is simply horrendous. I mean, everything that should be 1-2 clicks away is 4-6 clicks away, and each pages takes at least four seconds to load. You just find yourself wasting a lot of time waiting for things to load. This should be more simple.
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ScreenShots

Volusion Screenshots

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