What users are saying about
31 Ratings
31 Ratings
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Score 3.9 out of 101

Likelihood to Recommend

Volusion

Volusion is a good company if you're starting out. The problem is that, if you want more complexity out of the program, you're kind of stuck. Also the regular time out errors and slow downs can be very frustrating. Packages that miss overnight deadlines because your system stops working can cost you customers. In today's highly competitive market, that's just something that's hard to put up with. If you have a lower volume of business you might be able to work around these issues.
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Feature Rating Comparison

Online Storefront

Volusion
5.3
Product catalog & listings
Volusion
5.9
Product management
Volusion
5.9
Bulk product upload
Volusion
5.8
Branding
Volusion
5.2
Mobile storefront
Volusion
3.7
Product variations
Volusion
6.5
Website integration
Volusion
5.2
Visual customization
Volusion
5.9
CMS
Volusion
3.8

Online Shopping Cart

Volusion
4.9
Abandoned cart recovery
Volusion
4.3
Checkout user experience
Volusion
5.5

Online Payment System

Volusion
5.5
eCommerce security
Volusion
5.5

eCommerce Marketing

Volusion
4.3
Promotions & discounts
Volusion
5.9
Personalized recommendations
Volusion
3.2
SEO
Volusion
3.7

eCommerce Business Management

Volusion
4.5
Multi-site management
Volusion
3.0
Order processing
Volusion
5.8
Inventory management
Volusion
4.4
Shipping
Volusion
5.4
Custom functionality
Volusion
4.2

Pros

Volusion

  • Customer service is pretty good.
  • Layout is intuitive.
  • Decent range of capabilities for small business.
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Cons

Volusion

  • The site slowing down on such a regular basis is devastating to an online retail company.
  • Easy to outgrow Volusion and its feature sets.
  • No ability to create item-by-item discounts for certain customers.
  • No ability to stop customers with tiered pricing from using coupon codes.
  • Lacking in analytical features.
No photo available

Likelihood to Renew

Volusion

Volusion 1.0
Based on 12 answers
Excellent customer service and functionality. Also their high uptime.
Patrice Romzick profile photo

Usability

Volusion

Volusion 10.0
Based on 1 answer
I know what to do to add a new product, promotion or do an analysis of sales.
Patrice Romzick profile photo

Support

Volusion

Volusion 1.0
Based on 2 answers
The people are based in the US. There is no language barrier. They are extremely well trained and bright people. They are not under the gun to get me off the phone. They care about solving my problem then and there.

There is no other customer service organization that I have dealt with either in the US or abroad (gasp) that comes close to providing the excellent customer service that I receive from Volusion.
Patrice Romzick profile photo

Implementation

Volusion

Volusion 10.0
Based on 2 answers
Do it during your low season, if you have one. Test all functionality before going live. Be sure Volusion has your URL.
Patrice Romzick profile photo

Alternatives Considered

Volusion

Again, we work with all of these platforms, not just Volusion. However, we do make recommendations for Volusion based on the size of client and the need for additional customization and tuning. For clients who lack major development resources in house to maintain a platform like Magento or Salesforce Commerce Cloud, but still want some of the additional customizations that aren't available in smaller platforms like Shopify and 3dcart, Volusion is a good, affordable option
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Return on Investment

Volusion

  • Increased order-fulfillment time
  • Increased customer service response time
  • Increased customer interaction
  • Streamlined inventory management
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Pricing Details

Volusion

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Volusion Editions & Modules

Volusion
Edition
Mini
$151
Plus
$351
Pro
$751
1. per plan
Additional Pricing Details

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