Easy to use and support that is out of this world!
October 21, 2015

Easy to use and support that is out of this world!

Patrice Romzick | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Version Current as of 10/20/2015

Modules Used

  • All modules

Overall Satisfaction with Volusion

We use Volusion to power our website, handle our sales, analyze our sales and calculate our earnings/ taxes. We use the interfaces with Amazon and PayPal. We are also presently using the SEO consulting service that Volusion offers and have had very good results with it.
  • 24/7 support from people based in Austin, TX. The Volusion employees are very well trained and find solutions quickly. I cannot say enough good things about these employees.
  • The functionality is very broad and covers virtually anything we would want to offer our customers.
  • Their uptime is fabulous and they let us know when they are planning to do preventive maintenance.
  • It is very easy to add products, text and photos.
  • I would love to see a better interface with Amazon. It's awkward to use the Amazon template. I would love it if the information in Volusion could automatically populate the Amazon template.
  • I would like to see a Volusion capability that would make it fast to enter an order in Volusion at a trade show. At a recent trade show we used the PayPal app with the swipe triangle. (It required us to set up the product codes and descriptions into PayPal ahead of time.) Then later we had to enter each order into Volusion manually in order to synchronize our sales, tax and inventory. We should not have to do it twice. We do not care so much about getting all the address information, etc. People are in a hurry. It would be good enough to get their name, email address, select the product codes, let Volusion calculate the state sales tax and swipe their credit card or accept a check or cash. Done.
  • I would like to be able to grab photos that I've already posted on the website and reuse them for Instagram, Pinterest, etc. It is a time consuming process to find the original photo in my files.
  • You need to update the fields for SEO. There are limits to meta titles, meta descriptions, etc. The limits you show are too long, based on the SEO consultant that I am presently working with . Also, keywords are not used by Google anymore and you should indicate that to your clients.
  • Better customer service
  • Better understanding of where my sales are coming from
  • Ability to do customized analysis of inventory and sales
All the other products looked like they would need a webmaster. I wanted something that a novice could use.
I imagine if the company is very large, they should ask about scalability, ability to handle heavy traffic, etc. That is not an issue for my company, however.

Volusion Feature Ratings

Product catalog & listings
10
Product management
10
Bulk product upload
10
Branding
10
Mobile storefront
10
Product variations
Not Rated
Website integration
Not Rated
Visual customization
10
CMS
Not Rated
Abandoned cart recovery
Not Rated
Checkout user experience
5
eCommerce security
10
Promotions & discounts
7
Personalized recommendations
7
SEO
10
Multi-site management
Not Rated
Order processing
8
Inventory management
10
Shipping
7
Custom functionality
7

Using Volusion

3 - Sales, Creative, Marketing, Business Administration
3 - You do not need to have any computer science training to support Volusion. You do need the ability to learn, and to be accurate.
  • Display producdts
  • Account for sales
  • Inteface with PayPal and Amazon
  • We have photo galleries.
  • We publish recipes.
  • We have links to YouTube videos on Volusion.
  • Links to Instagram.
  • Links to Facebook.
  • Better interface to Amazon.
Excellent customer service and functionality. Also their high uptime.

Volusion Implementation

Do it during your low season, if you have one. Test all functionality before going live. Be sure Volusion has your URL.
Change management was minimal
  • Learning how to import files using FTP. That was three years ago. Now things are much smoother. I don't know if FTP is even used anymore overtly. It may be covered by a smoother user interface. If so, I am very grateful. I am not a computer geek.
  • Learning how to fill in all the information necessary to show a product to its full advantage.
  • Learning some basic HTML. It's not necessary. But it does help me edit articles, especially correct formatting errors such as font type or size.

Volusion Support

The people are based in the US. There is no language barrier. They are extremely well trained and bright people. They are not under the gun to get me off the phone. They care about solving my problem then and there.

There is no other customer service organization that I have dealt with either in the US or abroad (gasp) that comes close to providing the excellent customer service that I receive from Volusion.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - I want 24/7 support where I don't have to wait in a long line.
Yes - It was the Amazon interface with Volusion. It took a couple of months to resolve. I was not happy.
Yes. When I was trying to understand how to change the position of one menu item on the vertical layout on the homepage, the customer service person went the extra mile in showing me how to manipulate the menu item. I know this doesn't sound exciting, but it really was a big problem for me and he had the expertise to move it immediately. There were several situations like this, where I had wracked my brains and the customer service person immediately knew what to do. Also, when I was just beginning to use Volusion, I had many "how do you do this" questions. Every single time, the customer service rep was considerate, patient, and clearly explained what to do. All the reps really "saved my bacon" and helped me de-stress. They were my lifeline during the first few months. I owe them a lot and try to pay it forward in life situations where I can be of help to others. Yes, I know I pay for the service, but their caliber is so high that I really need to go out of my way to say "Thank You."

Using Volusion

I know what to do to add a new product, promotion or do an analysis of sales.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Entering a new product.
  • Editing an existing page without having to know HTML.
  • SEO optimization.
  • Amazon integration could be better. Sometimes it breaks and can take weeks for Volusion to fix.
Yes - Pretty well, although I think that the pictures of my products need a tablet or a large screen to appreciate. This isn't Volusion's fault.