Name: k-eCommerce
Rating: 7 (1 reviews)
Author: k-eCommerce

Help Desk

Web and Video Conferencing

Customer Support

No-Code Development

Development

Admissions and Enrollment

School Management

Education

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enterprise Content Management

Manufacturing Execution

PDF Editors

Privacy Policy Generators

Statistical Analysis

Visitor Management

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Referral

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Application Lifecycle Management (ALM)

Application Performance Management (APM)

Cloud Storage

Complex Event Processing

Composable Infrastructure

Configuration Management Databases

Fraud Detection

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Log Management

Network Operating Systems

Network Performance Monitoring

SIP Trunking

SOA Application Gateways

Telecom Expense Management (TEM)

Unified Communications Monitoring

Vendor Risk Management

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Channel Management

Content Management

Email Deliverability

Email Marketing

Employee Advocacy

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Writing and Proofreading Tools

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Social Commerce

Sales

Chargeback Management

Clinical Data Management

Construction Management

Fleet Management

Membership Management

Municipal

Online Fax

Restaurant POS

Roofing

Simulation

Text Analysis

Travel Agency

Warranty Management

Vertical-Specific

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### Website and Web Store Design
Users consistently praise k-eCommerce's website and web store integration capabilities. The general sentiment is that the platform's website and web store design are user-friendly, efficient, and customizable to meet specific business needs. Customers appreciate the ease of managing product catalogs, the one-page checkout process, and the ability to quickly modify site elements. The design teams at k-eCommerce are commended for their attentiveness to custom design requirements and their ability to deliver on agreed-upon specifications. Additionally, users highlight the platform's responsiveness and the support team's deep knowledge of the system, ensuring a smooth onboarding process and ongoing assistance with technical queries.

### ERP Integration
Users generally praise k-eCommerce for its seamless integration with ERP systems like Dynamics GP, enhancing their e-commerce operations. The consensus among reviewers is that k-eCommerce's ERP integration capabilities are a significant asset, streamlining processes and reducing manual data entry. While some users have highlighted minor issues such as lacking integration modules for specific platforms like HubSpot, overall, k-eCommerce is commended for its ability to sync orders, inventory, and pricing efficiently with ERP systems. The real-time integration feature has been particularly lauded for its contribution to operational efficiency and improved customer experience.

### Payment Processing
Users generally praise k-eCommerce's payment processing capabilities, citing its ease of use and integration with accounting software. However, some users have expressed concerns about the reliability of automatic payments and the complexity of linking to credit card authorization services. Despite these challenges, many users appreciate the convenience of being able to offer multiple payment options to their customers, streamlining the payment process and improving overall cash receipt methods.

### Order Management
Users consistently praise k-eCommerce's order management efficiency and time-saving features. The platform's ability to streamline order processes, eliminate manual data entry, and ensure accurate order syncing with ERP systems has garnered positive feedback. Customers appreciate the real-time order updates and the ease of managing product catalogs without manual intervention. The system's capability to facilitate quick order placement and smooth order flow from website to warehouse has been highlighted as a significant advantage. Additionally, users have noted the platform's user-friendly interface and the valuable time saved in managing orders, reflecting positively on k-eCommerce's order management capabilities.

### B2B and B2C Commerce
Users generally believe that k-eCommerce's b2b and b2c commerce functionality is a strong point of the platform. The reviews highlight the ease of use, real-time integration with ERP systems, and the ability to cater to both B2B and B2C needs effectively. While some users initially required support to navigate certain features like Attributes and Attribute Contexts, they found the platform to be adaptable and beneficial for their business growth. The consensus among users is that k-eCommerce's b2b and b2c commerce capabilities have significantly improved their online sales processes and customer experience.

### Product Catalog Management
Users consistently highlight the user-friendly nature of k-eCommerce's product catalog, emphasizing its simplicity and completeness. The ability to configure and customize the product catalog to meet specific business needs is a standout feature for many reviewers. Despite some initial challenges with setup and importing large groups of products, users appreciate the support provided by the k-eCommerce team in addressing these issues promptly and effectively. The overall sentiment leans towards positive, with users finding the product catalog management system to be a valuable asset in enhancing their online store operations.

### Customer Relationship Management
Users generally have mixed opinions about k-eCommerce's customer relationship management capabilities. While some users appreciate the platform's ability to streamline customer interactions and enhance communication, others have encountered challenges with certain aspects of customer relationship management. The platform's features related to customer-specific pricing, order approvals, and payment options have garnered positive feedback from some users, highlighting its potential to improve customer engagement. However, there are also concerns raised about the complexity of certain functions, such as user invitations and product catalog setup, which have posed difficulties for some users in effectively managing customer relationships.

### Marketing and Sales Enablement
User sentiment regarding k-eCommerce's marketing and sales enablement capabilities is generally positive, with many users highlighting the platform's ability to enhance sales coordination, streamline order processing, and improve data management processes. The real-time synchronization of orders into the system has been particularly praised for saving time and increasing order accuracy. Additionally, the inclusion of marketing tools within the platform has been noted as a valuable feature for executing marketing campaigns effectively. While some users have suggested improvements such as a more user-friendly dashboard for better sales visibility, overall, the consensus leans towards k-eCommerce's marketing and sales enablement functionalities being beneficial for businesses looking to scale up their offerings and sales operations.

### Shipping and Logistics
Users have expressed mixed opinions about k-eCommerce's shipping and logistics capabilities. While the platform offers streamlined inventory and payment processing integration with Dynamics GP, some users find the shipping engine lacking in robustness. Issues with configuring shipping processes and discrepancies in FedEx and UPS rates have been reported, indicating room for improvement in this aspect of the service. Users have highlighted the need for a more comprehensive shipping solution to cater to diverse shipping needs effectively.

k-eCommerce is an ERP-integrated ecommerce solution designed to streamline and enhance online business operations. The vendor states that this software solution caters to small to large-sized companies across various professions and industries, including distributors, manufacturers, wholesalers, retailers, and B2B companies. By seamlessly integrating with existing ERP systems, k-eCommerce aims to provide a robust and efficient online marketplace for businesses to manage orders, inventory, payments, and shipping with ease and precision.

## Key Features

**ERP Integration**: According to the vendor, k-eCommerce offers real-time integration between the ecommerce platform and the ERP system. This integration aims to eliminate human error and improve efficiency by automating tasks such as receiving orders, invoicing clients, updating inventory, and notifying shipping.

**Online Marketplace Integration**: The vendor claims that k-eCommerce seamlessly connects Amazon and Amazon Business Marketplaces to the ERP system. This integration ensures that product information, pricing, inventory, condition, and fulfillment lead time are kept up to date from the ERP to the Amazon storefront. Additionally, orders placed on Amazon are directly created in the ERP for efficient order management.

**Embedded Payment Gateways, Shipping Calculators, and Tax Services**: k-eCommerce offers integration with various payment gateways to provide secure and convenient transactions, as claimed by the vendor. The software also includes shipping calculators for accurate shipping cost calculations and tax services integration for automated tax calculations, saving time and ensuring compliance.

**PCI Level 1 Certified Hosting Environment**: The vendor states that k-eCommerce provides a hosting environment that meets the highest level of security and compliance with Payment Card Industry Data Security Standards (PCI DSS). This certification aims to ensure the protection of customers' payment information.

**Simplified Bank Reconciliation**: According to the vendor, k-eCommerce enables real-time communication between the payment solution and the ERP system, aiming to achieve speed and accuracy in transaction reconciliation. The platform automatically creates transaction amounts and journal entries to simplify the bank reconciliation process.

**Payments 24/7**: The vendor claims that k-eCommerce allows businesses to accept payments from customers at any time, increasing convenience and accessibility.

**Versatile Payment Methods**: According to the vendor, k-eCommerce supports a wide range of payment methods to cater to customer preferences and increase conversion rates.

**Detailed Reports**: k-eCommerce provides comprehensive reports on payment transactions, according to the vendor. These reports aim to provide insights into sales performance and financial data, empowering businesses to make informed decisions.

**Responsive Design**: The vendor states that k-eCommerce offers a responsive design that adapts to different devices, including desktops, tablets, and smartphones. This feature aims to provide a seamless user experience for customers, regardless of the device they use.

**Multi-Language and Multi-Currency Support**: According to the vendor, k-eCommerce includes support for multiple languages and currencies, allowing businesses to expand globally and provide a personalized shopping experience for customers.

K-eCommerce has proven to be an effective tool for businesses looking to modernize their e-commerce operations and streamline the ordering process. Users report that the direct integration with ERP systems minimizes the need for manual data entry and allows sales teams to review and approve orders efficiently. This integration enables users to have real-time inventory information, updates directly from the web store, and automated order synchronization into the system, saving time and increasing order accuracy.

The platform also provides a better customer experience and an easier interface for researching and buying products, leading to increased monthly web sales and more customers buying directly from the site. Moreover, the publication of different versions of product catalogs customized upon login for distinct customers provides relevant information for informed buying decisions. Reports also show that K-eCommerce shortens sales cycles by giving customers login access to download their pricing, which saves time and effort, ultimately leading to higher conversions. Finally, many users appreciate its flexibility in adapting to complicated business models, all while being fully PCI certified, meeting security standards in the credit card industry.

Seamless integration with ERP: Many users appreciated the seamless integration between K-eCommerce and their ERP systems, such as Microsoft Dynamics GP or SAP Business One. According to several reviewers, this feature saved them a lot of time in updating and maintaining their website since they only needed to update information once and everything synced back and forth between the two platforms.

Real-time inventory updates: Several reviewers praised the real-time inventory updates provided by K-eCommerce, which eliminated the need for manual inventory updates. According to these users, this feature was particularly helpful in managing large inventories of over 100k products.

Excellent technical support: Many users were satisfied with the technical support provided by K-eCommerce's team. They found that the knowledge base was informative and guided them through most of the platform features. Additionally, some reviewers appreciated having weekly calls with their project manager who was always willing to help with questions when they got stuck.

Difficult Configuration: Some users have found the platform's configuration to be convoluted, with settings nested inside dropdown sections in the admin panel. This complexity has made it challenging for some users to navigate and customize their experience.

Lack of Integrations: Several reviewers have noted that k-eCommerce lacks certain features and integrations, such as a HubSpot integration module and a strong shipping engine. This has made it difficult for some users to create a robust shipping process or fully integrate with other software tools.

Poor Customer Support: A number of users have reported slow response times and poor communication from the support team. Some have even experienced unresponsiveness or received little information or solutions when seeking assistance.

k-eCommerce is an integrative eCommerce solution that can be built in to Microsoft Dynamics, SAP Business One, and enterprise resource planning (ERP) software.

Salesforce Commerce Cloud (formerly Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, and image zooming.

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

Standard

Plus

BigCommerce

k-eCommerce

Snag a free copy of the Buyer's Guide to Ecommerce Platforms for tips, advice, and product info.

Need help deciding which Ecommerce Platform is best for you?

eCommerce  is short for "electronic commerce." eCommerce software comprises electronic storefronts that provide an eCommerce solution for merchants hosting a website on which consumer transactions are generated online, and have many features ancillary to this purpose.

eCommerce

A True Partnership: The Story of Detroit Speed and K-eCommerce | Biz.ONE Track 6 Clip

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

Product catalog & listings

Products are easy to browse; listings include descriptions, photos, 360-degree views, and/or videos.

Product management

Bulk product upload

Admins can upload products in bulk using spreadsheets.

Branding

Storefront is part of a unified customer experience of the brand across channels (social media, physical store, website, etc.)

Search & filter

Visitors can easily search for products and filter products based on criteria like type, size, color, etc.

Mobile storefront

Customers can easily shop on mobile devices; storefront is responsive or mobile optimized.

Product variations

Products with variations or configurable options are easy to list and easy to browse.

Subscriptions & downloads

Accommodates intangible “softgood” products like subscriptions, downloads, and free trials.

Website integration

Integrates with an existing company website or blog.

Visual customization

Users can customize the look & feel of the storefront; storefront is visually attractive.

Beyond product catalog, includes basic content creation and management features such as blogging capabilities.

Customer service tools

Includes tools like live chat for providing customer service to eCommerce website visitors.

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

Abandoned cart recovery

Saves contents of abandoned carts and allows customers to purchase on a future visit; may send a reminder email to the customer and/or a report to the merchant to help convert abandoned carts into sales.

Tax calculator

Shopping cart calculates tax and may also process tax or integrate to 3rd party tax handling solutions.

Shipping calculator

Shopping cart calculates and displays cost of shipping or shipping estimates.

Integration with Amazon

Syncs product catalog to Amazon; customers can find, collect and purchase products on Amazon.

Integration with eBay

Syncs product catalog to eBay; customers can find, collect, and purchase products on eBay.

Checkout user experience

Easy for customers to view shopping cart and checkout; maintains a consistent, trusted look & feel.

Online Payment System

Features related to processing online payment for eCommerce purchases.

PayPal integration

Integrates with PayPal’s online payment system.

Returns & refunds

Includes tools for managing product returns, exchanges, and refunds.

Single-click checkout

Returning customers can checkout, using their registered payment and shipping information, with one click.

eCommerce security

Security measures are in place to prevent a breach of sensitive payment information.

Credit card transaction fee

eCommerce vendor charges a payment processing fee (fixed or percentage) for credit card transactions.

B2B features

Includes features that that are valuable to B2B transactions, such as contract negotiation, pricing, invoicing, etc.

eCommerce Marketing

Features related to marketing for eCommerce websites

Promotions & discounts

Includes tools for offering and redeeming coupons, promotional codes, and time-based discounts.

Personalized recommendations

Display or recommend certain products depending on the customer’s identity or shopping/browsing history.

The platform & templates help users create the right website infrastructure (pagination, page headers, titles, meta tags, url structure, etc.) to increase the site’s visibility in search engine results.

Product reviews

Allows customers to post ratings and reviews for individual products.

Social commerce integration

Integrates with social media to allow customers to share products, shop for products, and view ads within their social media networks.

Customer registration

Customers can register for an account with their email address, saving their contact, shipping and payment information.

eCommerce Business Management

Features related to business management and administration of eCommerce operations

Multi-site management

Administrators can manage multiple storefronts or websites under one umbrella.

Order processing

Includes tools or integrations for order processing.

Inventory management

Includes tools or integrations for managing inventory.

k-eCommerce

Overview

What is k-eCommerce?