Likelihood to Recommend We are happy with the management of the Id, accounts where the user can request any access easily. Also the many connector which Sailpoint is offering in order to onboard lots of applications is quite helpful. The access review module has also have been improve so that large campaigns can we work out easily. Where we see some improvement is on the UI as here it is not so intuitive for the end user, so that we need to make lots of communications and training so that the user is able to understand how to use it. For the administration and creation of roles it also would be great to have some improvements here to make it more easily its management.
Read full review SAP Identity Management manages organization identities centrally with a great amount of flexibility and efficiency. Compared to the conventional SAP solution of central user administration (CUA), SAP IDM (version 7.2/8.0) delivers a great number of benefits like: 1. Availability of connectors for non-SAP application identity management,
2. Modular/granular access management in the form of context-based business role definition.
3. It can be integrated with the SAP HR system for making entire user identity management automatic.
Read full review Pros Brings users access, profiles and accounts all into one place Manages the Life Cycle Management process across ALL identities, permanent and Temporary Secures and manages access to critical applications and resources across the group Enables Info. Security to customise, share and delegate authority across the group Single version of the truth across our technology platform Read full review In my previous organization, to achieve the granularity of access based on organization restrictions, we implemented enabler role-based security roles. Provisioning the enabler roles through the SAP GRC was a great challenge (realistically improbable). Here came the SAP IDM to our rescue. It has a peculiar feature of context-based business role provisioning feature. Customized context & its association with security roles & user HR attributes, give us unique ability to achieve granularity of access provisioning. SAP IDM integrates with the SAP HR system and identity management becomes automatic. Read full review Cons The user interface is not very intuitive. It is hard for the occasional user to navigate through the request process. There are no instructions on the screen to help the user to know what to do. It is left up to the user to figure out what to click on and how to navigate through the process. Read full review SAP Identity management should come up with connectors for almost all not SAP applications, which will enable the use of SAP IDM as a one-stop solution for organizations' identity management. Read full review Usability Overall usablity is excellent. The product is capable of performing all the expected tasks for a IAM solution.
Read full review Support Rating Support for Customizations is very limited.
Read full review As IDM heavily relies on JAVA/SQL as a development language, finding skills resources sometimes becomes challenging. But SAP has strong support available for this product which makes it reliable for long term use within an organization.
Read full review Implementation Rating Implementation was done correctly and all the requirements were met.
Read full review Alternatives Considered The on-prem SailPoint IdentityIQ platform provides the necessary customization that is required in our dynamic environment. Although we may look at a cloud-based Identity Management service again in the future, (there are many advantages), our identity management, authentication, and application assignment processes cannot be quickly consolidated to a single cloud-based service at this time.
Read full review SAP IDM offers a great deal of benefits/features compared to conventional access provisioning with SAP.
1. Conventional SAP user administration solution like CUA has great limitations. e.g. only SAP systems can be managed. Low-performance issues, unreliable access provisioning, and risk analysis were missing.
2. SAP IDM integrates with SAP GRC solution to perform the reliable risk analysis before access provisioning. Its context feature allows granular access provisioning.
Read full review Return on Investment Over 300,000 password change/reset calls avoided to the helpdesk annually. 1,000 plus accounts with proper accesses provisioned via automated birthright processes weekly versus 1-2 days of manual provisioning and approvals. With a call center population that churns many people per week, this brings many dollars of efficiency to the operations teams. Flexibility on terminations to manage accounts and access for target applications based on regulatory or business rules to ensure compliance and avoid fines for non-compliance. Read full review SAP IDM has the huge potential to minimize risks arising out of disorganized identity management within an organization. As all identities are managed centrally, there is very little room for manipulation of an identity. As this solution has the ability to integrate with SAP GRC, risk analysis becomes mandatory before any access provisioning takes place. As the solution is automatic, hiring to employee exits is managed with a minimal margin of error. Read full review ScreenShots