SailPoint's IdentityIQ IDM Solution
December 21, 2017

SailPoint's IdentityIQ IDM Solution

Mark Routh MCPM, PMP, CSM | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with IdentityIQ

Identity IQ is being used by the entire Western Union enterprise with 20,000+ users. It is our primary access request system with 750+ applications. It manages the workflow for request approval and in many cases provided the automatic provisioning and de-provisioning of accounts upon approval. We also use the system to manage our quarterly access review and re-certification process.
  • The access request work flow and back end process is exceptional. It effectively manages all of the various pieces of a request and presents the completed request to the provisioning agent as a single record. This is very helpful to the efficiency of the process since the provisioning agent only sees the completed request rather than seeing each component as it is approved. Other systems deliver the various request components to provisioning as they are approved but cannot be provisioned without all the components. Thus creating complexity for the provisioning agent and impacting the SLAs with what looks like a delay with the provisioning process.
  • The system is robust enough to effectively handle the scale that we need. With 750+ applications, 24,304 individual entitlements to select from, and an average of 10,200 request transactions per month. We have never had any performance issues.
  • The system flexible enough to accommodate our complex business needs without needing to customize the base system. We have been able to add significant functionality to the system in order to support the business needs by extending the code rather than altering the base code. This has enabled a simple upgrade of the system without having to re-apply code enhancements.
  • The user interface is not very intuitive. It is hard for the occasional user to navigate through the request process. There are no instructions on the screen to help the user to know what to do. It is left up to the user to figure out what to click on and how to navigate through the process.
  • IdentityIQ has enabled us to effectively manage our access request, provisioning and verification process to all compliance standards including the new GDPR and New York requirements.
  • IdentityIQ is 1/3 of the cost of our previous system and provides for a more robust solution for our Access Management operations.
IdentityIQ provides a more complete solution for a fraction of the cost of other solution providers. It is easy to work with and provided very effective management of all aspects of the access management process.
It is most appropriate for organizations that categorize the request in a "role" configuration but is quite appropriate for "entitlement" based configurations as well. Its flexible configuration is very effective for accommodating any business needs in an efficient manner.