SalesBinder vs. Zoho Inventory

SalesBinder works well for really anyone that needs to track inventory, and any small to medium business (even large if the product grows with you) that sells the inventory either internally or externally and where those "cash" transactions need to be tracked. Bringing this product into a large business with an existing large inventory may not be the best fit depending on the tools you already use - as this system works very well as a stand-alone. It will work anywhere no matter what, it just may not be the best solution for very large scale.

Incentivized

It's a basic system which does some things well but the things it does well are the basic things you would expect! Many other features that are a little beyond basic are just not available or you can get 90% of the way there but get stuck on the final 10% so you need to hire a developer who can try to get you through the last bit. An inventory management system with no bin locations pretty much sums it up. The reporting system is terrible. To get any real use you need to integrate it with Zoho Analytics but the problem there is it only syncs every 3 hours. The integrated shipping process is extremely cumbersome

Incentivized

• Easily set up inventory
• Easily make purchase orders
• Easily set up drop ships
• Easily make any necessary changes

Incentivized

• It is simple to use.
• Does all the basics well.
• Is able to integrate with our CRM.

Incentivized

• At the time I last used SalesBinder entering shipping for sales and such was not a feature, so we just created a $0.00 inventory item for FedEx with a Qty of 99 and changed the cost for each sale as needed.
• At the last time I used SalesBinder there was a glitch that would duplicate an inventory item at random across all locations with a qty value of 11.

Incentivized

• Templates within Zoho Inventory are very weak. You can't customize many including package slips, shipment docs, etc...
• When an order has multiple packages, it's next to impossible to find the item you are looking for. Scenario, a large order has many packages and a customer has cancelled one of the items. You must click through every package to find the item, edit the package and remove it before you can cancel the item.
• The reports within Inventory are extremely basic and many of them are useless
• The packing slip module is useless as it does not print out bin locations
• It's an inventory management system but it does not have bin locations
• The backorder system is useless. If you "backorder" something then the whole order is locked until the backorder arrives in. Scenario.... a client orders 20 items, 1 is on backorder. You "backorder" that one item but want to ship the other 19... not possible. The order gets completely locked.
• You can't print out RMA requests. There is just no option to do it, you have to do a screen shot
• Integration with Amazon or other 3rd party e-commerce providers is troublesome.

Incentivized

It is relatively easy to customise but the problem is sometimes it is not easy to see where this customisation is available. Also the integrations with external systems can prove problematic both during installation and ongoing development and maintenance. It's great for small companies with a simple inventory or even larger organisations with smaller product lines. And it is reasonably priced if you ar eprepared to put the time in.

Incentivized

The inventory management is better than QuickBooks however you give up an awful lot to get that benefit. The reporting in QuickBooks is far superior. The reporting in Inventory is terrible with every few options to customize the reports. For example, pulling in a salesperson report that factors in returns is not possible. You can't pull a report to see what items need to be picked for all open orders.

Incentivized

• Allowed us to easily track all incoming and outgoing inventory
• Allowed us to help work backwards if inventory count was wrong
• Provided an easy monthly statement to provide all departments ("customers") of all purchases and amounts owed in an easy to read format.

Incentivized

• We stopped using it as it was difficult to set up.
• Zoho offers a lot of features but the depth of its functionality proves limited as your demands increase.

Incentivized