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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce CRM Analytics

    Score8.4 out of 10
    N/ASalesforce CRM Analytics (formerly Tableau CRM) is a cloud-based business intelligence solutions and analytics software. It provides users with automated data discovery, CRM-connected analytics, top-down views of data, augmented analytics, predictive insights, and customizable data visualization tools.

    $125

    per month

    Splunk Enterprise Security

    Score8.5 out of 10
    N/ASplunk Enterprise Security is an analytics-driven SIEM that helps to combat threats with actionable intelligence and advanced analytics at scale.N/A
    Pricing
    Salesforce CRM AnalyticsSplunk Enterprise Security
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Salesforce CRM AnalyticsSplunk Enterprise Security
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Salesforce CRM AnalyticsSplunk Enterprise Security
    Considered Both Products
    Salesforce
    No answer on this topic
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    73%
    Would buy again
    8 Answers
    99%
    Would buy again
    109 Answers
    Delivers good value for the price
    89%
    Delivers good value for the price
    8 Answers
    94%
    Delivers good value for the price
    90 Answers
    Happy with the feature set
    91%
    Happy with the feature set
    10 Answers
    94%
    Happy with the feature set
    103 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    11 Answers
    91%
    Lived up to sales and marketing promises
    80 Answers
    Implementation went as expected
    90%
    Implementation went as expected
    9 Answers
    91%
    Implementation went as expected
    90 Answers
    Features
    Salesforce CRM AnalyticsSplunk Enterprise Security
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Salesforce CRM Analytics and Splunk Enterprise Security
    Feature
    Salesforce CRM Analytics
    7.8
    48 Ratings
    5% below category average
    Splunk Enterprise Security
    -
    Ratings
    Pixel Perfect reports7.541 Ratings00 Ratings
    Customizable dashboards8.548 Ratings00 Ratings
    Report Formatting Templates7.546 Ratings00 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Salesforce CRM Analytics and Splunk Enterprise Security
    Feature
    Salesforce CRM Analytics
    7.8
    49 Ratings
    3% below category average
    Splunk Enterprise Security
    -
    Ratings
    Drill-down analysis8.548 Ratings00 Ratings
    Formatting capabilities7.548 Ratings00 Ratings
    Integration with R or other statistical packages7.537 Ratings00 Ratings
    Report sharing and collaboration7.546 Ratings00 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Salesforce CRM Analytics and Splunk Enterprise Security
    Feature
    Salesforce CRM Analytics
    8.1
    47 Ratings
    2% below category average
    Splunk Enterprise Security
    -
    Ratings
    Publish to Web9.037 Ratings00 Ratings
    Publish to PDF7.044 Ratings00 Ratings
    Report Versioning8.543 Ratings00 Ratings
    Report Delivery Scheduling8.540 Ratings00 Ratings
    Delivery to Remote Servers7.534 Ratings00 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Salesforce CRM Analytics and Splunk Enterprise Security
    Feature
    Salesforce CRM Analytics
    7.4
    45 Ratings
    8% below category average
    Splunk Enterprise Security
    -
    Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)8.042 Ratings00 Ratings
    Location Analytics / Geographic Visualization6.540 Ratings00 Ratings
    Predictive Analytics7.042 Ratings00 Ratings
    Pattern Recognition and Data Mining8.02 Ratings00 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Salesforce CRM Analytics and Splunk Enterprise Security
    Feature
    Salesforce CRM Analytics
    9.0
    48 Ratings
    6% above category average
    Splunk Enterprise Security
    -
    Ratings
    Multi-User Support (named login)9.046 Ratings00 Ratings
    Role-Based Security Model8.546 Ratings00 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)9.042 Ratings00 Ratings
    Report-Level Access Control9.02 Ratings00 Ratings
    Single Sign-On (SSO)9.541 Ratings00 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Salesforce CRM Analytics and Splunk Enterprise Security
    Feature
    Salesforce CRM Analytics
    6.7
    45 Ratings
    15% below category average
    Splunk Enterprise Security
    -
    Ratings
    Responsive Design for Web Access7.543 Ratings00 Ratings
    Mobile Application7.034 Ratings00 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile6.539 Ratings00 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of Salesforce CRM Analytics and Splunk Enterprise Security
    Feature
    Salesforce CRM Analytics
    8.2
    33 Ratings
    6% above category average
    Splunk Enterprise Security
    -
    Ratings
    REST API8.031 Ratings00 Ratings
    Javascript API8.529 Ratings00 Ratings
    iFrames8.525 Ratings00 Ratings
    Java API8.528 Ratings00 Ratings
    Themeable User Interface (UI)7.528 Ratings00 Ratings
    Customizable Platform (Open Source)8.527 Ratings00 Ratings
    Security Information and Event Management (SIEM)
    Comparison of Security Information and Event Management (SIEM) features of Salesforce CRM Analytics and Splunk Enterprise Security
    Feature
    Salesforce CRM Analytics
    -
    Ratings
    Splunk Enterprise Security
    8.9
    108 Ratings
    11% above category average
    Centralized event and log data collection00 Ratings8.6106 Ratings
    Correlation00 Ratings8.9105 Ratings
    Event and log normalization/management00 Ratings9.5106 Ratings
    Deployment flexibility00 Ratings8.0107 Ratings
    Integration with Identity and Access Management Tools00 Ratings8.9102 Ratings
    Custom dashboards and workspaces00 Ratings9.9108 Ratings
    Host and network-based intrusion detection00 Ratings8.5102 Ratings
    Data integration/API management00 Ratings8.5104 Ratings
    Behavioral analytics and baselining00 Ratings9.4100 Ratings
    Rules-based and algorithmic detection thresholds00 Ratings8.5101 Ratings
    Response orchestration and automation00 Ratings9.093 Ratings
    Reporting and compliance management00 Ratings8.9101 Ratings
    Incident indexing/searching00 Ratings9.0107 Ratings
    Best Alternatives
    Salesforce CRM AnalyticsSplunk Enterprise Security
    Small Businesses
    Cyfe
    Score4 out of 10
    No answers on this topic
    Medium-sized Companies
    Zendesk Explore
    Score8.1 out of 10
    IBM Security QRadar SIEM
    Score8.4 out of 10
    Enterprises
    Jaspersoft Community Edition
    Score7 out of 10
    SolarWinds Security Event Manager (SEM)
    Score8.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Salesforce CRM AnalyticsSplunk Enterprise Security
    Likelihood to Recommend
    9.1
    (51 ratings)
    8.1
    (110 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (4 ratings)
    Usability
    8.5
    (10 ratings)
    6.8
    (13 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (4 ratings)
    Performance
    -
    (0 ratings)
    7.0
    (4 ratings)
    Support Rating
    7.7
    (6 ratings)
    7.3
    (8 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (1 ratings)
    Online Training
    -
    (0 ratings)
    8.2
    (1 ratings)
    Implementation Rating
    6.0
    (1 ratings)
    9.1
    (1 ratings)
    Configurability
    -
    (0 ratings)
    7.3
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.3
    (1 ratings)
    Data Sharing and Collaboration
    8.1
    (41 ratings)
    -
    (0 ratings)
    Data Sources
    7.7
    (41 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    6.4
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.7
    (98 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    8.2
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.2
    (1 ratings)
    User Testimonials
    Salesforce CRM AnalyticsSplunk Enterprise Security
    Likelihood to Recommend
    Salesforce
    For us it really comes down to that book management and next best contact for our advisors. When we're thinking about a book of business that may range, depending on the advisor, from 400 clients to a thousand clients, how do they really optimize their time? Who do they call next? Who do they work with to make sure not only they're keeping those clients engaged, they're not leaving the firm going to other advisors who they haven't talked to in a while who might need their attention. That's really where that CRM analytics is really proven pretty powerful for us.
    Incentivized
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    Cisco
    Splunk ES is great for organizations with complex IT environments, and real-time visibility into their infrastructure is critical. We use it as the central platform to sort through alerts, run diagnostics, and respond to incidents. We have integrated it with SOAR and automations; both help keep our security posture up to date.
    Incentivized
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    Pros
    Salesforce
    • Interactive Dashboards, it [consists] of wide variety of charts
    • Data from different sources can be easily integrated with it
    • Security, it provides easy way to secure and share the information with the users
    • Support actions like opening hyperlink etc
    • Almost everything can be done from configuration
    • Data can easily be managed from dataflow.
    Incentivized
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    Cisco
    • Writes Powerful Queries: The queries that can be written using the Splunk Query Language are very powerful and highly customizable to meet every need. Ex: Writing queries to search the intersection of two different sources like Network and Endpoint Logs.
    • Offers Dashboard Abilities: Helps build complex panels for Dashboards in addition to providing several out-of-the-box panels. Ex: creating panels to calculate the performance of analysts in a given timezone.
    • Helpful Search Aids: It helps to set up complex custom alerts very easily. The interesting fields section is very helpful while threat hunting. Ex: It shows all the users and the frequency of each in a failed login event. The user list on the interesting fields is useful to look for suspicious logins.
    Incentivized
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    Cons
    Salesforce
    • Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
    • Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
    • Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
    • More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.
    Incentivized
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    Cisco
    • Improved User Interface Customization: While the interface is generally intuitive, providing more options for users to customize their dashboards and views would enhance the overall user experience. Tailoring the interface to specific roles or use cases could be a valuable addition.
    • Simplified Alert Management: Streamlining the process of managing alerts, such as grouping or categorizing them based on severity or type, would make it easier for security teams to prioritize and respond to incidents effectively.
    • Expanded Threat Intelligence Feeds: Increasing the variety and sources of threat intelligence feeds available within ES would provide a broader context for identifying and mitigating emerging threats, ensuring a more comprehensive defense against evolving attack vectors.
    Incentivized
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    Likelihood to Renew
    Salesforce
    No answers on this topic
    Cisco
    We are very happy with Splunk and would advise anyone to take a serious look at it. It might look pricey but the rewards Splunk offers seem endless.
    Incentivized
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    Usability
    Salesforce
    For someone who don't have coding background, this could be a useful tool and fairly easy to learn and use given the good support. However, if you know other open source tools, it would be much easier to use the other tools and the knowledge is more transferable in the future.
    Incentivized
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    Cisco
    I gave it a 6/10 because it's a perfect tool for experienced Splunk users. It's very difficult to add people to the Splunk team due to the complexity of the solutions. It took weeks to write useful SPL queries and even more time to be independent of the solution.
    Incentivized
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    Reliability and Availability
    Salesforce
    No answers on this topic
    Cisco
    I don't think I've ever seen Splunk ES go fully offline or have any downtime greater than a few minutes on rare occasions.
    Incentivized
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    Performance
    Salesforce
    No answers on this topic
    Cisco
    It takes a long time for items to load if you are just generally searching through logs. It is best to use the data models which load faster but can be strange in terms of what is coming from which logs where. Yes, you can look it up, but this also requires familiarity with where things are and how to look them up.
    Incentivized
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    Support Rating
    Salesforce
    I was not able to be in interaction much with Salesforce support team since every feature works the way it should be working. So far I have not experienced any bug or major glitches that would delay the result of my work and performance. There is also a hotline in our company for Salesforce issue but so far I have not used it.
    Incentivized
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    Cisco
    It's good when it's responsive, but I've had times where I had to wait quite a while for a response. But these are typically the exceptions rather than the rule. When you do get a response it is always well-informed and appropriate. I would say they've been trending better over time with this.
    Incentivized
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    In-Person Training
    Salesforce
    No answers on this topic
    Cisco
    I experienced only on-line training, but the trainers were very professional and competent. Maybe it could be more useful if they also have an experience in projects because sometimes they didn't have a real project experience to communicate to the students. Anyway, it was very interesting and I learned many thing that's very difficoult (or maybe impossible!) to have by myself, aven if I have more than 10 years of Splunk activity experience.
    Incentivized
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    Online Training
    Salesforce
    No answers on this topic
    Cisco
    It was very interesting and I learned many thing that's very difficoult (or maybe impossible!) to have by myself. The only problem was that, when I worked with the Splunk Professional Services, I found some difference between the training contents and the information from PS. In addition is required a long experience on Splunk Enterprise for the data ingestion part, in other words I'm able to work with ES because I'm worling on Splunk since 11 years, otherwise I'd some problem.
    Incentivized
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    Implementation Rating
    Salesforce
    An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
    Incentivized
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    Cisco
    It's a fantatic product and it was very useful the presence of Splunk Professional Services for the Design Phase and the final Health Check.
    Incentivized
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    Alternatives Considered
    Salesforce
    Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
    Incentivized
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    Cisco
    Splunk enterprise is the only solution that we’ve been able to identify that provides risk based alerting, which allows our SOC to reduce analyst fatigue which would be a huge problem without it. Before RBA, there were thousands of alerts a day and it was impossible to review all of them
    Incentivized
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    Contract Terms and Pricing Model
    Salesforce
    No answers on this topic
    Cisco
    for my exterience, unit pricing and billing frequency are correct. As I already said, I hint to have more discount flexibility, expecially with new customers, because there are competitors less expensive and very aggressive that are dangerous. In addition the possibility to don't pay the license for the development period could be a very interesting feature for the final customers.
    Incentivized
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    Scalability
    Salesforce
    No answers on this topic
    Cisco
    - 8 out of 10 and took 2 for the data pipeline and administration part. Even if you'd like to improve yourself or your team, you have to pay a lot of money and it could be more than GIAC education + cert. - Normalization for Data models and CPU-based searches can be a problem sometimes.
    Incentivized
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    Professional Services
    Salesforce
    No answers on this topic
    Cisco
    I had a fantastic experience with Splunk Professional Services: they worked with us in our last SON project (a SOC migration for a very large customer) and helped to build a multi tenent environment even if ES isn't a multi tenant platform. Th Splunk PS was a very professional and competent people, he is italian and was able to speak with our italian customers.
    Incentivized
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    Return on Investment
    Salesforce
    • I would say it's been positive just because as a company, anyone that has access to it can go in there and pull any company information and we're very up to date then on all of our client base. So I would say it's been a very positive impact.
    Incentivized
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    Cisco
    • We have a 100% success rate on all our ES implementations due to the amazing documentation and Splunk enablement on the subject.
    • Our Splunk ES business has grown 100% YoY for the last 3 years.
    • In terms of long term management and maintenance, ES has been highly stable and predictable, reducing our overhead on costly services team for ad hoc maintenance work.
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