Salesforce HR Service Management vs. Tremendous

It is good for incident and change management. It can also be used for problem management. Not very useful for auditing as the search functionality has to be improved for that. Quite easy and convenient to use. The ability to export reports also would be great for checking incidents and change trends.

Incentivized

Tremendous is well suited for businesses giving gift cards to employees as a reward or to research participants as thanks/compensation for their time. It's not like a cash sharing software between friends. It is also best for relatively small amounts of money because the sender runs the risk of sending the reward to the wrong email

Incentivized

• Good interface
• Simple and concise
• User-friendly

Incentivized

• Email and landing page templates easy to create
• Wide variety of gift card options
• Easy to upload recipient lists and distribute
• No fee for most gift card options

Incentivized

• The change requests page could be better
• The process for the incident lifecycle could be a little simpler
• Search options could be improved a bit

Incentivized

• We do not have insight into whether a customer has redeemed a reward or not
• Unredeemed rewards kind of go into a void, we cannot get funds back for unclaimed rewards

Incentivized

They have a lot of rules around spending. You cannot use the card for funds that are greater than the amount you want to spend and do a split payment transaction. This makes it virtually impossible to use all of the funds on the card

It is very similar to ServiceNow, but the options are much lighter and hence a bit easier to train employees on how to use it. It also integrates well with Jira, which is quite good. Some of the features are more straightforward, which makes it easier to handle a large volume of incidents.

Incentivized

Tremendous allowed us for more customization to the email and landing page, Rybbon had their own branding on the email and page which was something we did not want. One of the main selling points for us with Tremendous was the ability to use our own firm's email domain. This allowed us to send an email coming from our firm, so our clients and prospects recognized the domain.

Incentivized

• Reduces time to resolve incidents
• Enables to get a good overview of the change
• Improves employee involvement and productivity

Incentivized

• The fact that it's free to use means Tremendous has had a very positive ROI on our research operations. We've gained much and lost nothing.

Incentivized