TrustRadius

Salesforce Customer Identity vs. Symantec VIP

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Customer Identity
Score 7.0 out of 10
N/A
Salesforce Customer Identity is an SSO solution that enables users to register and access apps through the convenience of passwordless login, to generate more authenticated users.N/A
Symantec VIP
Score 9.0 out of 10
N/A
Symantec Validation and ID Protection Service (VIP) is presented as a user-friendly, cloud-based strong authentication service that enables enterprises to secure access to networks and applications without impacting productivity. Also included with VIP Enterprise two-factor authentication is Symantec VIP Access Manager, a single access point to protect cloud and on-premise web apps via Single Sign-On (SSO).N/A
Pricing
Salesforce Customer IdentitySymantec VIP
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Salesforce Customer IdentitySymantec VIP
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Salesforce Customer IdentitySymantec VIP
Considered Both Products
Salesforce Customer Identity
Verified User
Anonymous
Chose Salesforce Customer Identity
One system completes the other. I use Salesforce Identity to enter Salesforce CMS. All my company's client portfolios are in SF CMS. I use the Salesforce Identity and the Salesforce CMS every day, all the time.
John Lawton | TrustRadius Reviewer
John Lawton
Salesforce Solution Architect
Chose Salesforce Customer Identity
We looked at Ping and some others, SFI was ideal because it did what we needed and we are a Salesforce shop.
Symantec VIP
RS
Raphael Soares
CTO (Chief Technical Officer)
Chose Symantec VIP
The Symantec VIP solution has a more easy implementation process, which makes implementation faster.
The Prove Of Concept of the solution presents the best results compared with Duo.
The final price charged was cheaper.
Verified User
Anonymous
Chose Symantec VIP
Symantec VIP has far fewer glitches than programs such as McAffee. Our company has tried other programs with failure, but now that we've switched to Symantec, our workplace confidence and efficiency has gone up. With ease of set-up and security of 2-factor authentication and …
Verified User
Anonymous
Chose Symantec VIP
Duo is good but Symantec VIP really takes the cake. Both Symantec VIP and Duo Security are used as a two factor application but Symantec VIP also allows you to use physical tokens. Some of our users prefer those over their phones and we can easily leverage Symantec VIP for that.
Verified User
Anonymous
Chose Symantec VIP
Symantec VIP was the preferred vendor duo to the flexibility and reliability. It was a very simple implementation and ultimately the best choice for our institution.
Verified User
Anonymous
Chose Symantec VIP
Symantec VIP is too easy to use for our company. IT sets it up for us and we simply have to request for them to add new devices each time. It is an app and the numbers refresh fairly quickly. Overall, it is a painless integration and simple enough that all the employees can use …
Verified User
Anonymous
Chose Symantec VIP
We liked the pricing and support structure of Symantec VIP when compared to Azure Active Directory. When stacked up against Duo Security, the name recognition was also about the same (as it was between Symantec and Microsoft). We liked the speed of the mobile implementation …
Verified User
Anonymous
Chose Symantec VIP
When it comes to Symantec's value offering, it's on par with its competitors with the exception of not offering offline tokens. Other competing products offer offline tokens so this is definitely something they should think about adding. The interface is better than some of its …
Verified User
Anonymous
Chose Symantec VIP
Symantec VIP compares really well to other alternatives but there is no offline token key. This is a features the competitors are starting to offer which makes a difference in the event the user has forgotten their token or there is an issue with the online verification.
David Reese | TrustRadius Reviewer
David Reese
Endpoint Support Technician
Chose Symantec VIP
VIP access manager is a whole lot more flexible than RSA: with the ability to attach to land lines or sms text messaging, it was definitely the right move.
Verified User
Anonymous
Chose Symantec VIP
It is a trusted company and the product is easy to use and highly secure. Easy to implement across a large organization.
Best Alternatives
Salesforce Customer IdentitySymantec VIP
Small Businesses
Dashlane Password Manager
Dashlane Password Manager
Score 9.1 out of 10
WatchGuard AuthPoint
WatchGuard AuthPoint
Score 9.0 out of 10
Medium-sized Companies
OneLogin by One Identity
OneLogin by One Identity
Score 9.5 out of 10
Cisco Duo
Cisco Duo
Score 9.5 out of 10
Enterprises
OneLogin by One Identity
OneLogin by One Identity
Score 9.5 out of 10
Cisco Duo
Cisco Duo
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce Customer IdentitySymantec VIP
Likelihood to Recommend
7.0
(0 ratings)
7.9
(0 ratings)
Support Rating
-
(0 ratings)
9.0
(0 ratings)
User Testimonials
Salesforce Customer IdentitySymantec VIP
Likelihood to Recommend
It has been able to handle pretty much anything we have been able to throw at it
John Lawton | TrustRadius Reviewer
John Lawton
Salesforce Solution Architect
Read full review
Symantec VIP is well suited for enterprise institutions, like our own, managing a wide range of devices and wanting to provide their users with an extra layer of security. Being able to have 2-factor authentication with a unique pin was key for us and this would be well suited for any organization that holds sensitive information like, in our case, student records. They have great support and getting issues resolved does not take much time, a quick call to support usually straightens issues out.
Verified User
Anonymous
Read full review
Pros
  • I can use it anywhere
  • easy to access
  • easy to understand
Verified User
Anonymous
Read full review
  • VIP access manager is great at setting up multiple tokens for the same user.
  • VIP access manager is great at managing multiple users simultaneously.
  • VIP access manager can be accessed from the web, the browser-based interface makes it easy to connect.
David Reese | TrustRadius Reviewer
David Reese
Endpoint Support Technician
Read full review
Cons
  • Not really anything, but perhaps the price, but it is fully featured and robust.
John Lawton | TrustRadius Reviewer
John Lawton
Salesforce Solution Architect
Read full review
  • Reliability on the app. Most users dislike having the authentication app on their cell phone because if they don't have their cellular device on-hand then they're unable to authenticate.
  • Perhaps a bio-metric enhancement in the near future would take this application to the next level.
Verified User
Anonymous
Read full review
Support Rating
No answers on this topic
Great vendor support, along with a great product solution
Verified User
Anonymous
Read full review
Alternatives Considered
One system completes the other. I use Salesforce Identity to enter Salesforce CMS. All my company's client portfolios are in SF CMS. I use the Salesforce Identity and the Salesforce CMS every day, all the time.
Verified User
Anonymous
Read full review
Duo is good but Symantec VIP really takes the cake. Both Symantec VIP and Duo Security are used as a two factor application but Symantec VIP also allows you to use physical tokens. Some of our users prefer those over their phones and we can easily leverage Symantec VIP for that.
Verified User
Anonymous
Read full review
Return on Investment
  • Users had positive feedback having to remember less passwords
Ankit Goyal | TrustRadius Reviewer
Ankit Goyal
Technical Consultant
Read full review
  • It was as easy to implement and manage as promised, so that definitely saved us time and frustration.
  • It allowed us to improve on our existing PHI and PII security measures.
  • Allowing secure access from remote locations, especially smart phones, was a huge plus.
Verified User
Anonymous
Read full review
ScreenShots