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Salesforce Customer Identity vs. Symantec VIP

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce Customer Identity

    Score7 out of 10
    N/ASalesforce Customer Identity is an SSO solution that enables users to register and access apps through the convenience of passwordless login, to generate more authenticated users.

    $24,000

    per year (<25,000 monthly active users)

    Symantec VIP

    Score9 out of 10
    N/ASymantec Validation and ID Protection Service (VIP) is presented as a user-friendly, cloud-based strong authentication service that enables enterprises to secure access to networks and applications without impacting productivity. Also included with VIP Enterprise two-factor authentication is Symantec VIP Access Manager, a single access point to protect cloud and on-premise web apps via Single Sign-On (SSO).N/A
    Pricing
    Salesforce Customer IdentitySymantec VIP
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Salesforce Customer IdentitySymantec VIP
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Best Alternatives
    Salesforce Customer IdentitySymantec VIP
    Small Businesses
    Atlassian Crowd
    Score6 out of 10
    WatchGuard AuthPoint
    Score9 out of 10
    Medium-sized Companies
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    WatchGuard AuthPoint
    Score9 out of 10
    Enterprises
    Imprivata Enterprise Access Management
    Score6.9 out of 10
    Cisco Duo
    Score9.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Salesforce Customer IdentitySymantec VIP
    Likelihood to Recommend
    7.0
    (3 ratings)
    7.9
    (11 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Salesforce Customer IdentitySymantec VIP
    Likelihood to Recommend
    Salesforce
    Salesforce Identity is well suited and I'm on the street visiting and I have to access a customer's account and I need to access multiple systems at the same time to get a lot of information. When I have to compare information on 2 or more different systems and I need it all connected at the same time.
    Incentivized
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    Broadcom
    Symantec VIP is best suited in environments where you need two factor authentication. As explained before, Symantec VIP is super easy to use and manage for our users across our entire organization. If you have your users using a virtual private network, Symantec VIP is the way to go; no doubt about it!
    Incentivized
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    Pros
    Salesforce
    • SFI, allows you to connect and manage all your applications in one easy to use interface.
    • It has the ability to use many different authentication standards to fit all the different needs of the applications.
    • If the standard isn't supported it has the flexibility to create your own custom solution.
    Incentivized
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    Broadcom
    • The UI is intuitive and simple to use and navigate. When generating a secure token to be used for VPN access, all the navigation is clear and intuitive. There is no confusion when our users use Symantec VIP.
    • Every generated token expires after 30-60 seconds, thus providing an extra layer of security and reducing any risk of someone re-using a token or pin to gain unauthorized access into our system.
    • The app is super responsive and has no lag and little to no latency. Everything loads quickly and is super speedy.
    • Our department can opt for a 6 digit code which we can use while logging in on different sites and SSO access can be easily set up and achieved with this tool.
    Incentivized
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    Cons
    Salesforce
    • Can't think of any other than pricing.
    Incentivized
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    Broadcom
    • when setting a token to a phone call, the phone calls often take a minute + to call the user.
    • When Symantec's VIP app is removed or reinstalled on a phone, the credential ID will change, and that dictates a call to the helpdesk to allow the user access.
    • Temporary security codes while handy, must be set to expire immediately to stay secure.
    Incentivized
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    Support Rating
    Salesforce
    No answers on this topic
    Broadcom
    Great vendor support, along with a great product solution
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    Alternatives Considered
    Salesforce
    One system completes the other. I use Salesforce Identity to enter Salesforce CMS. All my company's client portfolios are in SF CMS. I use the Salesforce Identity and the Salesforce CMS every day, all the time.
    Incentivized
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    Broadcom
    The Symantec VIP solution has a more easy implementation process, which makes implementation faster. The Prove Of Concept of the solution presents the best results compared with Duo. The final price charged was cheaper. Consultants that participate in the process get show to us in a more clear manner all scenarios where we can use the Symantec VIP.
    Incentivized
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    Return on Investment
    Salesforce
    • The biggest return is on the auditing and ease of use for the users.
    Incentivized
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    Broadcom
    • It was as easy to implement and manage as promised, so that definitely saved us time and frustration.
    • It allowed us to improve on our existing PHI and PII security measures.
    • Allowing secure access from remote locations, especially smart phones, was a huge plus.
    Incentivized
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    ScreenShots