Salesforce Service Cloud vs. Vivantio
Salesforce Service Cloud vs. Vivantio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month | |
Vivantio | Mid-Size Companies (51-1,000 employees) | Founded in 2003, Vivantio is a provider of customer service optimization software and solutions for B2B service teams. By combining enterprise-level software with the flexibility of a cloud-based solution, Vivantio provides a unified service management platform. The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. | $59 per month per seat |
Salesforce Service Cloud | Vivantio | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | Access to the Vivantio Platform always includes: 1) every available feature, 2) the user's choice of data centers, 3) in-house professional services, 4) a Customer Success Manager, 5) US and UK telephone, email, and self-service support. Pricing varies based on number of licenses: 500 system users - $59 per named license / $89 per concurrent license 200 users - $69 / $104 100 users - $78 / $118 50 users - $83 / $125 25 users - $91 / $137 15 users - $95 / $143 5 users - $99 / $149 Enterprise licensing available for teams >500. Volume discounts start at 15 users and continue to rise to 40%. Educational institutions automatically qualify for a 5% discount; non-profits for 10%. Pricing is per user, per month, paid annually. | ||||||||||||||
More Pricing Information |
Salesforce Service Cloud | Vivantio | |
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Top Pros | No answers on this topic | |
Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Salesforce Service Cloud | Vivantio | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Salesforce Service Cloud | Vivantio | |
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Likelihood to Recommend | 9.0 (74 ratings) | - (0 ratings) |
Likelihood to Renew | 9.5 (6 ratings) | - (0 ratings) |
Usability | 8.0 (12 ratings) | - (0 ratings) |
Availability | 9.5 (19 ratings) | - (0 ratings) |
Performance | 8.6 (7 ratings) | - (0 ratings) |
Support Rating | 7.0 (20 ratings) | - (0 ratings) |
Online Training | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.0 (1 ratings) | - (0 ratings) |
Salesforce Service Cloud | Vivantio | |
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Likelihood to Recommend | Salesforce | Vivantio No answers on this topic |
Pros | Salesforce | Vivantio No answers on this topic |
Cons | Salesforce | Vivantio No answers on this topic |
Likelihood to Renew | Salesforce | Vivantio No answers on this topic |
Usability | Salesforce | Vivantio No answers on this topic |
Reliability and Availability | Salesforce | Vivantio No answers on this topic |
Performance | Salesforce | Vivantio No answers on this topic |
Support Rating | Salesforce | Vivantio No answers on this topic |
Implementation Rating | Salesforce | Vivantio No answers on this topic |
Alternatives Considered | Salesforce | Vivantio No answers on this topic |
Return on Investment | Salesforce | Vivantio No answers on this topic |
ScreenShots | Salesforce Service Cloud Screenshots | Vivantio Screenshots |