Salesforce Service Cloud vs. eDesk
Salesforce Service Cloud vs. eDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month | |
eDesk | Small Businesses (1-50 employees) | eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer… | $0 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | These are yearly plans paid monthly for using eDesk. Month to month plans are available | ||||||||||||||
More Pricing Information |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Salesforce Service Cloud | eDesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Salesforce Service Cloud | eDesk | |
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Likelihood to Recommend | 9.0 (74 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 9.5 (6 ratings) | - (0 ratings) |
Usability | 8.0 (12 ratings) | - (0 ratings) |
Availability | 9.5 (19 ratings) | - (0 ratings) |
Performance | 8.6 (7 ratings) | - (0 ratings) |
Support Rating | 7.0 (20 ratings) | - (0 ratings) |
Online Training | 9.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 7.0 (1 ratings) | - (0 ratings) |
Salesforce Service Cloud | eDesk | |
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Likelihood to Recommend | Salesforce | eDesk |
Pros | Salesforce | eDesk |
Cons | Salesforce | eDesk |
Likelihood to Renew | Salesforce | eDesk No answers on this topic |
Usability | Salesforce | eDesk No answers on this topic |
Reliability and Availability | Salesforce | eDesk No answers on this topic |
Performance | Salesforce | eDesk No answers on this topic |
Support Rating | Salesforce | eDesk No answers on this topic |
Implementation Rating | Salesforce | eDesk No answers on this topic |
Alternatives Considered | Salesforce | eDesk |
Return on Investment | Salesforce | eDesk |
ScreenShots | Salesforce Service Cloud Screenshots | eDesk Screenshots |